My update is also failing.

ERROR: 8 Command ARKPatchCommand failed.

ERROR: 5 Command ARKPatchCommand failed.

ERROR: The following payload errors were found during install:

ERROR:  - Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core: Install failed

ERROR:  - Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support: Install failed

You must be kidding.. Do think working professionals have time to uninstall and then re-set up Photoshop.??????

This is the typical lazy tech support responce originally devolped by MS

Painful, but effective.

Thanks.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Dr. Marc R. Feldesman 

Professor & Chairman Emeritus 

Anthropology Department

Portland State University

please reply to:  feldesmanm@pdx.edu

my PERS blog:  http://persinfo.blogspot.com

SKYPE:  mrfearless47

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+1(503)7320303

That's crazy.

I am not going to completely un-install Photoshop and then reinstall. Of course, then I have to re-do all my settings and preferences and plugins and everything that goes with it.

All that for a stupid dot release? Are you kidding me?

Didn't have to do this with the 12.0.2 update.

Also - your directions are very poor. "Clean everything under..."  What is that supposed to mean? Drop the files in the washing machine? DELETE everything under that directory is perhaps what you meant to say?

If you're going to give people directions, please be precise in your instructions.

You don't need to do all that.  Just blow away the two directories - they have virtually nothing in them.

Then, use uninstall to uninstall the software but leave all the setting, preferences, etc alone.  Reinstall the software, update and you're done.  All the plugins, all the preferences, all the settings and anything else you had set remain as they were before the uninstall.

As I said, it seems painful, but it fixes the problem and I lost nothing but 10 minutes to reinstall.

Your situation is exactly the same as was mine.  See my answer immediately below your question.  Irina's method works perfectly and takes about 10 minutes.  Moreover, you lose nothing unless you remove all the preferences during uninstall.  Just leave everything as it is and follow her directions.  It works.

Uninstall cs5.  I also suspended my activation Reinstall cs5.  It will ask for your serial number. After you reinstall, update photoshop immediately.  It will update directly to 12.0.4 and all the current versions of acr, lens profiles, bridge and one or two others.   I found that EVERYTHING remained exactly as it was before the uninstall. So far as I can tell nothing is different except for what changed between 12.0.2 and 12.0.4.  One piece of advice.  When uninstalling ps5 make sure not to delete prefs, profiles etc.  That way, when everything is reinstalled after updating all your prefs, plugins, actions etc will remain as is.  Ps.  I meant ps5 where I wrote cs5 above.  Hope this is clear.

In dealing with the logs, it appears that deleting some of the language files will trigger a failure.  That should never happen because language files are totally unnecessary once you've chosen your preferred language.

Also get errors from the Application Manager:

  Dreamweaver CS5 11.0.3 Update

  Installation failed

  Dreamweaver CS5 11.0.4 Updater

  Installation failed

  Photoshop 12.0.4 update for Photoshop CS5

  Installation failed

I don't think anything is updated. For what I can see is that the installer looks for language packs and chokes on that. (Just copied the 3 last entries as installer is also yapping about a long list of other languages like Turkish, Polish, and I don't know what more.)

(....)

ERROR: The extension payload: Adobe Photoshop CS5 Chinese (traditional) Language Pack_12.0.4_AdobePhotoshop12-zh_TW  {E24190BD-9889-4225-BA79-B94BA3C83784} requires a parent with following specification:

Family: Photoshop

ProductName: Adobe Photoshop CS5 Chinese (traditional) Language Pack_AdobePhotoshop12-zh_TW

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not present in this session.

This payload will be ignored in this session.

ERROR: The extension payload: Adobe Photoshop CS5 Check Language Pack_12.0.4_AdobePhotoshop12-cs_CZ  {F8088B2E-D9FC-4D84-B9E2-5161693DDC46} requires a parent with following specification:

Family: Photoshop

ProductName: Adobe Photoshop CS5 Check Language Pack_AdobePhotoshop12-cs_CZ

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not present in this session.

This payload will be ignored in this session.

ERROR: The extension payload: Adobe Photoshop CS5 North American Spanish Language Pack_12.0.4_AdobePhotoshop12-es_MX  {FE37D9E3-BD4A-4789-8F8A-20E889AEDC8B} requires a parent with following specification:

Family: Photoshop

ProductName: Adobe Photoshop CS5 North American Spanish Language Pack_AdobePhotoshop12-es_MX

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not present in this session.

This payload will be ignored in this session.

ERROR: 8 Command ARKPatchCommand failed.

ERROR: 5 Command ARKPatchCommand failed.

ERROR: The following payload errors were found during install:

ERROR:  - Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core: Install failed

ERROR:  - Adobe Photoshop CS5 International English Language Pack_12.0.4_AdobePhotoshop12-en_GB: Patch already installed

ERROR:  - Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support: Install failed

I think this is a serious buggy installer.

I see, thanks for the info.

To my knowledge I didn't remove any of the standard installed plugins. However, some plugins I added like Xenofex and FontExplorer X. Do you think the patcher would choke on those?

Well to be honest I don't want to put a lot of time in reinstalling CS5.

What I did remove are the fonts installed by Adobe. I moved them to a different location which I manage with FontExplorer.

Hello there, the patcher fails for me as well. I have done NOTHING to my Photoshop installation, it is about as default as it gets. What do I do? I have tried downloading the standalone installer, and this fails as well.

To be perfecctly frank, this is getting ridiculous. I am a CS5 Master Suite customer, and I have had to reinstall it 4 times now, because it was the only way to get incremental updates to work. Adobe has a serious problem here, and I have half a mind to stop paying Adobe for their software if this is how they want to treat ne.