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Michael ONeil
Michael ONeil Calculating status...
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Acrobat Forms and submit to Outlook Mac 2011

Feb 24, 2011 1:55 AM

Anyone come across this.

 

Use Acrobat Pro 9 and have forms set up to use in Reader with a submit button.

Submit button runs a java script which attaches form to an email (see below), resets the form and then closes the form.

 

This has worked fine with Entourage (Office Mac 2008) however we have just upgraded to Office Mac 2011 with Entourage now being replaced in the suite with Outlook.

 

Now we can't get any pdf to attach itself to an email - either using the java script which lets us specify an email address, subject line and copy in the email itself OR the standard built in action in Acrobat Pro itself.

 

Help?

 

Java script is as follows - feel free to use.

 

this.mailDoc({
bUI: true,
cTo: "defaultaddress@emailclient.com",
cSubject: "default subject",
cMsg: "default message"
});

4802 Views   19 Replies   Latest reply: glenwith1nadams, Sep 4, 2012 4:34 PM
 
Replies
  • Tyler S Mills
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    1. Tyler S Mills,
    Mar 9, 2011 2:23 PM   in reply to Michael ONeil
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    Had the exact same issue myself come up today. I'm also looking for help on the subject. When the submit button is clicked, Acrobat looks for Entourage rather than Outlook, even though Outlook has been specified as the default email client.

     
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  • jappler1
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    2. jappler1,
    Mar 30, 2011 6:55 AM   in reply to Michael ONeil
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    I'm having the exact same issue as well. The string says this question is answered, but I don't see the answer.

     
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  • Tyler S Mills
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    3. Tyler S Mills,
    Apr 1, 2011 7:27 AM   in reply to Michael ONeil
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    No answer for me yet. This is still a problem for me and I am unaware of any solution.

     
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  • lisabruno
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    4. lisabruno,
    Apr 1, 2011 11:13 AM   in reply to Tyler S Mills
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    I get a message that says "An error occurred while trying to create a mail document. Acrobat is unable to complete your request."

    I just got migrated to Outlook, and it looks like it's pointing to the right mail system as it will launch my Outlook. But I get an error everytime, even when updating to Acrobat 9.4.3.

     

    Sigh. Hoping to keep this string alive so someone may answer with a solution.

     

    Lisa

     
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  • AMS Communications
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    5. AMS Communications,
    Apr 11, 2011 12:02 PM   in reply to lisabruno
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    I'm using Acrobat 9.4.3 and Outlook for Mac 2011. Getting the same error message: "An error occurred while trying to create a  mail document. Acrobat is unable to complete your request."

     

    Sigh. Please help.

     
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  • ca blevins
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    6. ca blevins,
    Apr 19, 2011 9:34 AM   in reply to Michael ONeil
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    I'm having the same problem. Recently upgraded from entourage to outlook, Acrobat Pro 9, trying to create a submit button in a PDF form and get the message "An error occurred..." Is there a fix for this somewhere???!!!

     
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  • sfdukester
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    7. sfdukester,
    Apr 27, 2011 1:00 PM   in reply to Michael ONeil
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    Same problem here.    It would be nice if Adobe stepped up and added some input on this issue.    Maybe they don't care about Mac users that use the new Microsoft product......

     

    All these pieces need to work together.    This issue has been around for a while.   Surely it can't be that difficult to resolve.

     

    Does anyone know if AcrobatX has this problem?

     
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  • ca blevins
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    8. ca blevins,
    Apr 27, 2011 1:45 PM   in reply to sfdukester
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    I upgraded to X to see if offered a fix, but no - the problem still exists.

     

    <shrug>

     

    No one cares.

     
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  • Tyler S Mills
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    9. Tyler S Mills,
    Apr 28, 2011 3:14 PM   in reply to ca blevins
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    I submitted an Adobe Feature Request/Bug Report today on this issue, hopefully it will get some response.

    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     
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  • Michael ONeil
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    10. Michael ONeil,
    May 4, 2011 3:54 AM   in reply to Tyler S Mills
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    Sorry folks - haven't looked at this for a while - found the answer on another thread - don't know why it appears answered here but the answer ain't good I'm afraid and it looks like the problem is with Adobe. Some of the answers were as follows:

     

    Office 2011 on Mac is not an officially supported email client for  Acrobat 9 and Acrobat X. Thanks.

     

    Outlook (in Mac Office 2011) is not supported?!?!  Adobe is not supporting Office, the MOST POPLAR software package available on the Mac?  This does not help Adobe and certainly does not help its customers. This is an awful deficency that needs to be fixed.

     

    Adobe was too dumb to go looking up what was happening with Office for Mac. They've only had 3 years to find out.  That they were replacing Entourage with Office. There is no such thing as Entourage on PC. They should have known. I think since they got caught flatfooted they will have to add.

     

    Put simply - it now DOES NOT work with Office 2011 for Mac - downgrade Office anyone?

     
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  • Phillip Jones
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    11. Phillip Jones,
    May 4, 2011 11:05 AM   in reply to Michael ONeil
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    Adobe has a long history of snubing Ms and Apple as well. Its their blood.

     

    This is just one in several items, other are:

     

    1. not supporting in addition to Outlook any Mozilla Products or any other web browser or email Clint that uses gecko engine.
    2. Breaking up Office documents into multiple PDF that have to be stitched together  that have any page or section breaks.
    3. Not having the acrobat Browser Plugin work on Gecko Rendering engine type Browsers (not since OS9).

     

     

    I could go on and on, they don't care. I've put in bug request for number three every since for number 3 ever since the switch to OSX.

    I've put in a bug request every year for number 2.

    I've put in bug request for number 1 since OSX came on Market in OS9 we were able to.

     

    Things won't change.

     
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  • FloydsSportShop
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    12. FloydsSportShop,
    Jun 17, 2011 1:03 PM   in reply to Phillip Jones
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    Waitng for this to work please

     
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  • Jeffn918
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    13. Jeffn918,
    Jan 4, 2012 5:59 AM   in reply to FloydsSportShop
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    Has anyone found a solution to this problem?

     

    We use Acrobat Pro 9 and have forms set up to use in Reader with a submit button.

    Submit button runs a java script which attaches form to an email (see below), resets the form and then closes the form.

     

    This has worked fine with Entourage (Office Mac 2008), however we have just upgraded to Office Mac 2011 with Entourage now being replaced in the suite with Outlook.

     

    Now we can't get any pdf to attach itself to an email -  using the javascript which lets us specify an email address, subject line;

     

    then it gets an Acrobat error; “An error occurred while trying to create a mail document. Acrobat is unable to complete your request”.

     
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  • MichaelKazlow
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    14. MichaelKazlow,
    Jan 4, 2012 11:23 AM   in reply to Jeffn918
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    Outlook is not supported. You will need to use Apple's Mail program.

     
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  • AbhilashaSr
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    15. AbhilashaSr,
    Jan 5, 2012 1:15 AM   in reply to MichaelKazlow
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    Outlook support has been added in the upcoming 10.1.2 release.

     
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  • noreen Bryant
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    16. noreen Bryant,
    Jun 7, 2012 7:05 AM   in reply to AbhilashaSr
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    Wow. Umm, thanks, I guess. And when can we expect this charming and functional 10.1.2 release?

     
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  • Tyler S Mills
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    17. Tyler S Mills,
    Jun 7, 2012 7:18 AM   in reply to noreen Bryant
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    I'm currently on 10.1.3 right now.

     
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  • noreen Bryant
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    18. noreen Bryant,
    Jun 7, 2012 7:33 AM   in reply to Tyler S Mills
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    Thanks! 

     

    I downloaded the upgrade only to discover yet another bug! The auto-generated email text displays the location of the document to be reviewed as you set it up in Acrobat, but recipieints get an email that leaves out the location on the server where the shared document is!  ARGH.

     

    See below:

     

     

    You are invited to review the document "bulletin_june_9_10_ 2012_review.pdf" located at:

     

     

    You can use Adobe Acrobat 8 or Adobe Reader 8, or later, to review this document. Open the document in Acrobat or Adobe Reader, and make your comments using the Comment & Markup tools. When you are finished, click Publish Comments to automatically return your comments to the author and all other reviewers. Get the free latest version of Adobe Reader from:

     
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  • glenwith1nadams
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    19. glenwith1nadams,
    Sep 4, 2012 4:34 PM   in reply to noreen Bryant
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    This is the fix I have used, when creating the form I then saved it with Adobe Reader Additional Features Enabled and then you can use Adobe Reader to submit the form rather than Adobe Acrobat and it will work with Outlook 2011 Mac.

     
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