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vettech2
vettech2 Calculating status...
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Can't run Flash10 using  internet explorer 9.

May 4, 2011 5:37 PM

I am running Windows 7 home premium 64 bit OS. My problems started when I updated to Flash 10. I am running Internet explorer 9 32 bit.  The flash 10 download states that Flash was installed successfully, but when I go to any site having flash content, I get the message "newer version of Flash needed".

I won't burden you with everything I tried, they are all in the flash threads.  Alas, I am now using Google Chrome because
Flash 10 works with it.

If someone comes up with a solution that works in all instances, please send me a note.  Adobe, shame on you for not taking a more active role in resolving this SERIOUS problem.

1928 Views   10 Replies   Latest reply: eidnolb, May 6, 2011 5:47 AM
 
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  • Pat Willener
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    1. Pat Willener,
    May 4, 2011 7:45 PM   in reply to vettech2
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    vettech2 wrote:

     

    Adobe, shame on you for not taking a more active role in resolving this SERIOUS problem.

    This is a user forum; you are not addressing Adobe here.

     

    Go to http://www.adobe.com/support/flashplayer/ if you want support from Adobe.

     
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  • AdobeX100
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    2. AdobeX100,
    May 4, 2011 8:17 PM   in reply to vettech2
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    Since your OS is Windows 7 64bit did you try installing IE9 64bit?

     

    Did you try uninstalling IE9 64bit and installing Flash with IE8?

     
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  • eidnolb
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    3. eidnolb,
    May 5, 2011 8:58 AM   in reply to vettech2
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    Hi vettech2, It would be helpful to take a look and see what Flash Player files are actually Installed. Go to C:\Windows\SysWOW64\Macromed\Flash  Open the Flash folder and post back the files listed.

     

    Then using IE9, go to Tools, Manage addons. Under "Show"(light text) look in those categories for Shockwave Flash Object.

    Is it Installed & Enabled? What version is listed?

     

    With the above information, we can determine if Flash Player is Installed correctly before proceeding to see what the issue is.

     

    IE9 has a couple of new features that need to be taken into consideration, but FP needs to be Installed correctly first, before applying them.

     

     

     

    Thanks,

     

    eidnolb

     
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  • eidnolb
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    4. eidnolb,
    May 5, 2011 9:01 AM   in reply to AdobeX100
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    Hi AdobeX100 ( strange name:-) Windows 7 with the 64bit OS, automatically Installs the 64bit and the 32bit browser. Nothing as you have suggested needs done.

     

    Better to find out what issues are before trying to apply any solution:-)

     

     

     

     

    eidnolb

     
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  • mjs1a
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    5. mjs1a,
    May 5, 2011 11:44 AM   in reply to vettech2
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    Hi vettech2,

     

    Try logging into Windows as administrator, then uninstall Flash Player, then reboot, log in as administrator again, reinstall Flash Player. To see if IE sees it, open IE, then Tools, then Manage Add-ons, and make sure Shockwave Flash Object is enabled.

     

    My install of Flash Player plays flash on some sites, but not others, but when I run IE as an administrator it plays flash on the sites that it doesn't when using my normal account.

     

    Maybe my issue is due to the way that the sites play flash rather then the player itself.

     

    Hope that this helps with your issue.

     
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  • vettech2
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    6. vettech2,
    May 5, 2011 5:21 PM   in reply to eidnolb
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    Hi;

    syswow64 contains the following files:

    Flash10p.ocx

    Flashinstall

    flashutil10p_activex.dll

    Flashutil10p_activexx

    install

     

    Shockwave Flash Object is installed (version 10.2.159.1

     
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  • eidnolb
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    7. eidnolb,
    May 5, 2011 5:47 PM   in reply to vettech2
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    Hi, Thanks for checking the files. All of your Flash Player files are correct along with the Shockwave Flash Object(as long as it's Enabled:-)

     

    Use IE9 and go to this test site and let me know if you can see the Flash Player logo(Red F) animation(spinning). The version of Flash Player displayed should be 10.2.159.1 as your Flash files indicate. http://www.adobe.com/software/flash/about/

     

    Let me know the above. I'd like you to test first since if you can't see the logo and then change the ActiveX Filtering we'll know what was causing the problem if that in fact does fix it.

     

    Whether you can see the logo or not, proceed with the following:

     

     

    Now that we have that out of the way, one of the features of IE9 is the ActiveX Filtering. Now I could tell you just to turn it off, but since the User has a choice of how to utilize it, I'd prefer you take a look. That way you can Set it how you want.

     

    http://windows.microsoft.com/en-US/internet-explorer/products/ie-9/fea tures/activex-filtering

     

     

    Thanks,

     

    eidnolb

     

     

     
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  • eidnolb
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    8. eidnolb,
    May 5, 2011 6:21 PM   in reply to vettech2
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    To Anyone: Do not click on any link from Post # 8 or from this Poster that posted it.

     

     

     

    eidnolb

     
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  • vettech2
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    9. vettech2,
    May 6, 2011 12:50 AM   in reply to eidnolb
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    Hello eidnolb;

     

    What do you know, it worked!

     

    The problem was caused by IE9.  Active X filtering was on.  When I turned it off, I could see the Flash logo.  Tried a site that I could not see the flash object and it ran fine.

     

    Thank you, thank you, thank you!

     
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  • eidnolb
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    10. eidnolb,
    May 6, 2011 5:47 AM   in reply to vettech2
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    Hi vettech2, That is good news I'm not sure but from what I've seen so far, it appears that ActiveX Filtering may be turned on by default. Glad you tested first and found out what the issue was. Good job!!

     

    That feature also came with the Win7 SP1 and then carried over to IE9.

     

     

     

     

    Thanks for marking your thread as answered as well!!

     

     

     

    Regards,

     

     

    eidnolb

     
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