Mis-configured Installer

[mateoaldao]

Hey, I've downloaded some drops from the prerelease program of Adobe, which includes sdk of .air files, and when I try to open and install them this message pops out:

This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.

Any solutions?

Thanks!

Matthew

PS: I'm on a Mac running 10.6.7 software

[Qingyan_zhu]

Hi Mateote,

Could you test with the below 2 steps first?

1> Install latest AIR runtime(http://get.adobe.com/air/)
2> With latest AIR runtime installed, re-install AIR applications

If failed, please provide the application which you want to install.

Regards,

Qingyan

[welker_tucker]

I've done this a million times and it still gives me the same message

[Rchrdmny]

I had the same problem while using google chrome, I tried downloading software on safari and had no problems what so ever, maybe this will work for you?

[Qingyan_zhu · Accepted solution]

Another guide from colleage:
1> Make sure you uninstall the AIR application(some drops from the prerelease program of Adobe). 
2> Install the latest AIR application again.

The reason is that the same application exported with different certificates, and the new one conflicts with the old one.

[Raghavendra_M_B]

Hi,

You can also rename the Adobe Help folder the C:\Program Files\Adobe (32 Bit) C:\Program Files (x86)\Adobe (64 bit) and try installing Adobe Help from http://www.adobe.com/support/chc/

Regards,

Raghav