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Andrew Puffett
Andrew Puffett
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Indesign problem using content bundler 'internal communication error'

May 6, 2011 5:49 AM

Hi I have been working on a project using adobe Indesign Cs5 and digital content bundler beta version and have an error message that is preventing the bundling of a publication. "Internal communication error. For more information, see ErrorLog.txt in the application storage directory". On the forums it appears a solution was provided by Bob Levine but I cannot locate the thread where it was written.When I open the error log file it says ERROR UKNOWN PRODUCT

 

Any help would be most appreciated as i have been working on this content for quite some time.

1147 Views   11 Replies   Latest reply: Bob Levine, May 6, 2011 8:34 AM
 
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  • Bob Levine
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    1. Bob Levine,
    May 6, 2011 5:54 AM   in reply to Andrew Puffett
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    Which drop of the prerelease tools are you using?

     

    Bob

     
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  • Andrew Puffett
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    2. Andrew Puffett,
    May 6, 2011 6:04 AM   in reply to Bob Levine
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    Hi Bob thanks for the rapid reply. The content bundler is Beta v0.2.127.4089

    working with the trial version of cs5.

     
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  • Bob Levine
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    3. Bob Levine,
    May 6, 2011 6:17 AM   in reply to Andrew Puffett
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    That's a really old version. Did you download it from Labs or were you a prerelease participant?

     

    Bob

     
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  • Andrew Puffett
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    4. Andrew Puffett,
    May 6, 2011 6:22 AM   in reply to Bob Levine
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    I was a pre release participant. I beginning to think this could be a problem that is not easily solve.

     
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  • Bob Levine
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    5. Bob Levine,
    May 6, 2011 6:27 AM   in reply to Andrew Puffett
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    Try uninstalling all of the DPS tools and reinstalling drop 11.

     

    Bob

     
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  • Andrew Puffett
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    6. Andrew Puffett,
    May 6, 2011 6:31 AM   in reply to Bob Levine
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    Okay will do Bob. Any chance of pointing me in the direction of where drop 11 is. Its a jungle out there on the Adobe website :-)

    Thanks for the help I will let you know if it works.

    Regards,

    Andrew

     
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  • Bob Levine
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    7. Bob Levine,
    May 6, 2011 6:37 AM   in reply to Andrew Puffett
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    Sign in to the prerelease site and go to the downloads section.

     

    Bob

     
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  • Andrew Puffett
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    8. Andrew Puffett,
    May 6, 2011 7:41 AM   in reply to Bob Levine
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    Thanks for your assistance unfortunately I am unable to download the drop 11 version of the content bundler from the adobe pre release site. Is there any other location that I can get the updated file from?

     
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  • Bob Levine
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    9. Bob Levine,
    May 6, 2011 7:54 AM   in reply to Andrew Puffett
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    It's there...I just checked.

     

    Bob

     
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  • Andrew Puffett
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    10. Andrew Puffett,
    May 6, 2011 8:22 AM   in reply to Bob Levine
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    Cheers Bob, I believe you but when I go to download it cuts out. I think there could be a problem with my pre release account. I will give it another go but I think I could be in for a long weekend )-: whats that saying, when it rains it pours. I will get this drop 11 even it kills me! Have a great day in the big apple.

    Kind regards,

    Andrew

     
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  • Bob Levine
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    11. Bob Levine,
    May 6, 2011 8:34 AM   in reply to Andrew Puffett
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    I'm in New Jersey. <g

     
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