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cdw100
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Trouble installing the Technical Communications 3.0 Trial

May 10, 2011 5:18 PM

I am getting the following message when trying to install the Technical Communications Suite 3.0 trial download:

 

Please close all of the following applications to continue:

·         RSO3MiddleTierService.exe

·         RSO3Server.exe

 

I am stopped at this point and nothing is installed.

 

I currently have a licensed copy of the Tech Com Suite 2.0 installed and am waiting the 3.0 version to be shipped. The Trial copy is just a temporary fix.

 

Thanks in advance for your help.

973 Views   3 Replies   Latest reply: cdw100, May 11, 2011 3:41 AM
 
Replies
  • Kshipra Khandelwal
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    1. Kshipra Khandelwal,
    May 10, 2011 10:20 PM   in reply to cdw100
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    Hi cdw100

     

    In order to continue installation all you have to do is open the Windows Task Manager -> go to the 'Processes' tab -> Select the process RSO3MiddleTierService.exe -> click on 'End Process'. Similarly for RSO3Server.exe

     

    Then you can resume the installation process.

     

    Hope this helps.

     
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  • cdw100
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    2. cdw100,
    May 11, 2011 3:41 AM   in reply to cdw100
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    that solution worked! Thank you.

     
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  • cdw100
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    3. cdw100,
    May 11, 2011 3:56 AM   in reply to Kshipra Khandelwal
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    This worked. I thank you as I would never have figured out this solution on my own.

     
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