Upgrade from 4.0 to 4.5: previous serial not accepted

[Tim_Beynart]

Title says it all, I am upgrading from FB Pro 4.0 to FB Pro 4.5.  The 4.5 serial is accepted. When I enter the 4.0 serial to verify the upgrade, I am greeted with the message "The serial number is not for a qualifying product".  In fact the 4.0 serial is registered and has been since 4.0 was released. Anyone else have this issue? Any workarounds?

[C__Agruss__Adobe_]

I've heard that there were problems with some of the Upgrade SNs distributed. If you contact Customer Support, they should be able to straighten it out quickly:

http://www.adobe.com/support/contact/

Let us know how it goes,

-Chris

[nlk10010]

Well, all I can say is that I have EXACTLY the same issue as the OP and after one hour on the phone with Adobe support (including "elevation to the highest level") I have gotten exactly nowhere. I even sent them a link to this thread. All support personnel can tell me is that I might have to pay for a "support incident" to resolve the issue. Mind you, this to install a product (upgrade) I've paid them for! If they DO refuse to do anything unless I purchase a support incident then you can be sure they're getting the upgrade back (in the form of a block on the payment with my CC company).

I like the product but if this is an example of the skillset of Adobe support it will be impossible to use it in production.

[C__Agruss__Adobe_]

That's alarming. I'm sorry that Support didn't help you on this.

I've escalated this to our Product Manager, and expect he'll contact you soon to help iron out the problem.

-Chris

[nlk10010]

Well, I hope so. Companies make mistakes, it's how they handle them that's important. I especially enjoyed the support rep's comment that this was "an issue that is completely new" to Adobe.

Thanks for taking the time to try and help me out.

[ashorten_adobe]

Hi,

I am sorry that our support team were unable to resolve this for you.

Can I ask you to contact me off-list with your Flash Builder 4.0 serial number so that I can investigate further and get this resolved for you as quickly as possible?

My email is shorten at adobe.com

Thanks,

Andrew Shorten

Group Product Manager, Adobe