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joe bloe premiere 4,391 posts
Dec 6, 2009
Currently Being Moderated

Adobe QT32 Server.exe - System Error

May 2, 2011 3:36 PM

About 4-5 weeks ago I started getting these very
intermittent error messages on two different systems.
Always on launch of either Pr or En, and never in Ae.
The error always appears at "Loading ExporterQuickTimeHost.prm".

 

Pr_loaderror.png

En_loaderror.png

This error message is now becoming more frequent.
Neither editing system runs any anti-virus or security software.
One system is running QuickTime7.6.9, the other 7.6.6.
All other relevant software is identically configured.

 

Processes at boot:

tskmgr_boot.png

 

Processes at Premiere error:

tskmgr_Pr_Error.png

 

Processes at Media Encoder error:

tskmgr_En_Error.png

 

There seems to be no rhyme or reason to
the timing of when the error messages appear.
Oddly enough, when the error appears, it always takes
clicking "ok" six times to clear, but there does not seem
to be any detrimental effect within either program.

 

This "six-click" oddity has led me to suspect the culprit might be
the Avid DNxHD QuickTime codecs LE 2.3.4 I had recently installed
on both systems.  The install includes these six QT codecs for Pr:
Avid Meridien Compressed/Uncompressed
Avid 1:1x
Avid Packed
Avid DNxHD
Avid DV
Avid DV100

 

Regardless of whether the error message has been cleared
six times at program start, all of the Avid codecs remain
functional for both import & export.

 

Are there permissions that need to be granted
for these codecs at the OS level?

 

My next step would be to uninstall Avid LE 2.3.4 codecs
from both systems and see if the errors stop.

 

Is anyone having a similar experience?

 
Replies
  • Currently Being Moderated
    May 4, 2011 12:54 PM   in reply to joe bloe premiere

    I've had the Avid codecs installed on two or more Premiere systems for over four years, since Premiere Pro 2.0, and never seen this. I hate to insinuate this, but did you try a search? I found this thread that might have a solution: Missing MSVCR71.dll Error Message During Launch

     
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  • Currently Being Moderated
    May 4, 2011 1:03 PM   in reply to joe bloe premiere
    The forum search works now?  Amazing!

     

    Don't be silly: Click Me, Seymour

     

     
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  • Currently Being Moderated
    May 18, 2011 6:58 AM   in reply to joe bloe premiere

    Hello Joe, not sure if you have figured out a solution already, but I too ran into this situation. There are 2 files that you will need to copy in several CS5 program folders. The 2 files to be copied are msvcr71.dll and msvcp71.dll and they are located in C:\Program Files (x86)\Adobe\Adobe Bridge CS5. Copy these files into your Adobe Media Encoder CS5 and Adobe Premiere Pro CS5 folders and your error messages should go away. Hope that helps.

     

    I too have the AVID 2.3.4 codecs installed with no problems.

     
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  • Currently Being Moderated
    Sep 27, 2011 11:21 AM   in reply to VegasPat73

    Very helpful info re: System Error. I also dropped thess dll files into Adobe Audition as well. I'm notw clear of these error messages.

     
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  • Currently Being Moderated
    Oct 17, 2011 5:51 AM   in reply to VegasPat73

    thank you so much for this solution, i was getting the same error messages and it did the trick!
    i will hoist a pint to you tonight.

     
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