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A 3D data parsing error has occurred.

Apr 7, 2011 9:41 AM

I've got a 3D PDF file which was created using Bentley MicroStation on a Windows XP Pro x86 client.  I can open and manipulate the file using Adobe Reader 10.0.0 on any other Windows client (Windows XP Pro x86 thru Windows 7 Ultimate x64).  I can also open and manipulate the file on any Windows client where Adobe Acrobat 8.0.0, 8.1.0, 8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.1.5, 8.1.6, and 8.1.7.  When I install the MSP for Adobe Acrobat 8.2.0, 8.2.1, 8.2.2, 8.2.3, 8.2.4, 8.2.5, or 8.2.6, I get an error when opening the same file on the same client:


A 3D data parsing error has occurred.


Is there a fix for this?

  • Currently Being Moderated
    Apr 10, 2011 11:36 PM   in reply to I.T.Goodwin

    I am also getting the dreaded: A 3D data parsing error has occurred. This is a major problem especially since I use 3D PDF's on a regular basis. I am currently on a WinXP Pro 32-bit SP3. I recently updated to CS5 and now have Acrobat 9 Pro 9.4.2. I have hundreds if not thousands of these 3D PDF's of products which I show clients or send to clients to view.


    I have learned of the passing of the wonderful 3D features included in Acrobat Extended. The new Acrobat X does not come with the added features of Extended or is not available in an Extended version like 9. I believe that Adobe sold the 3D activity to TechSoft 3D which is "suppose" to maintain and update.


    I thought the idea of PDF was for people to be able to view a document on any platform as you intended it to look. I didn't realize that I would have to modify all my thousands of documents each time a newer version became available.


    The fix is to buy and update all computers to the latest version of whatever Adobe has out currently and then go and update all your documents to the current version. That is a Win/Win for Adobe but how do you quantify this a corporate office setting?

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    Apr 15, 2011 3:27 PM   in reply to myafed

    The same problem.

    Acrobat 9.4.3, Win and Mac, does not read PDF files with U3D produced by

    Intel IDTFConverter. Reader X does read without problems.

    Acrobat 9 used to read that files, but some update brought in the bug.

    Since that IDTFConverter is _the_ original test/sample generator utility

    from the creators of U3D, I suspect something terrible happened to Adobe

    3D testers.


    If any Adobe support person is reading this I am ready to supply test cases,

    sample files, etc.

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  • Currently Being Moderated
    May 16, 2011 5:07 AM   in reply to mvid

    Please share the bug files using or some other sharing mechanism. We, at Adobe, would be eager to look at this issue.

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  • Currently Being Moderated
    May 16, 2011 5:40 PM   in reply to acrordrmn

    I can send numerous files but I have numerous ones in my portfolio online at and I have my 3D PDF resume located at which also is a problem. Each of the 3D PDF files have bookmarks to go to a specific 3D view. I currently have Acrobat Pro 9.4.4 on a Win XP SP3.

    If you have any comments or questions please feel free to contact. If a phone conversation would be better please let me know.

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  • Currently Being Moderated
    May 16, 2011 11:17 PM   in reply to acrordrmn

    how to reproduce the bug:


    Take IDTFConverter from Intel U3D Sample Software




    (or just the Win32 binaries at


    take a simple sample idtf file box.idtf



    run IDTFConverter -input box.idtf -output box.u3d


    get box.u3d



    try to include it into a pdf file



    and open it in a recent version of Acrobat or Reader 9 - 9.4.3, 9.4.4


    - enjoy "3D parsing error".

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  • Currently Being Moderated
    May 17, 2011 2:40 AM   in reply to myafed

    The data parsing error will be fixed in the upcoming patch update of Acrobat i.e. 9.4.5 for both the files "packaging_designer_3d.pdf" and "box.pdf".


    Message was edited by: acrordrmn

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  • Currently Being Moderated
    May 19, 2011 1:00 AM   in reply to acrordrmn

    > error will be fixed in the upcoming patch update of Acrobat


    Nice to see people of Adobe in action.

    Is there any chance that bug reports (submitted during Acrobat X prerelease testing):


    Bug # 2757133: 3D - U3D pointsets do not show color 


    Bug # 2757149: 3D - U3D linesets do not show per-vertex colors


    Bug # 2757161: 3D - U3D meshes with per-vertex colors lack lighting and transparency 


    will receive some attention?

    At lease confirm/deny bug exists, although fixed/todoed/wontfix/isafeature reply preferred.

    (They were also reported on this forum.)

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