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E_ADEPT_IO ActivationServiceInfo Error%20#2032 - Adobe  Digital Editions

Jan 23, 2009 8:18 PM

I tried to download again Adobe Digital Editions, but kept getting the same error message:

E_ADEPT_IO ActivationServiceInfo Error%20#2032

I have tried everything explained in the support. I disabled all the startup items and services, rebooted my comp, tried again to start/download Digital Editions software, but has not helped.

Any other suggestions regarding this error message?
What should I do next?
Thanks.
 
Replies
  • Currently Being Moderated
    Jan 29, 2009 2:32 PM   in reply to (Sneza_Iv)
    I am having exactly the same problem. Wasted an hour on the phone with Adobe in New Delhi before someone there told me that they don't give a damn and I should look in the forums.

    I am going to give it 48 hours. If a solution isn't presented in this forum I am going to send my Sony PRS 505 back and never buy (a) a Sony or (b) an Adobe product again. I will write off my $50 in new ADE book purchases and go to Mobipocket instead.
     
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    Jan 29, 2009 4:14 PM   in reply to (Sneza_Iv)
    Adobe does not provide phone support for Digital Editions. To request support you must go to http://www.adobe.com/support/digitaleditions and click on the "Get Support" link to open a Web based support request.

    The #2038 error is complaining that ADE cannot get to Activation server. This generally happens because of either system or application level firewalls disallow access to the Adobe activation site (http://adeactivate.adobe.com/adept/).
     
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    Jan 29, 2009 5:34 PM   in reply to (Sneza_Iv)
    I have trying to lauch the digital, and I am getting an erroe asking me to close it and of course report it Microsoft!
     
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  • Currently Being Moderated
    Jan 30, 2009 6:19 AM   in reply to (Sneza_Iv)
    Been trying since xmas to launch adobe digital editions, constantly getting
    E_ADEPT_10ActivationServiceInfError%20#2032.
    Altered firewall to accept adobe editions but still nothing....Im sad about my reader not fulfilling its potential!
     
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    Jun 3, 2009 5:43 AM   in reply to (Sneza_Iv)

    try to disable/turn off your firewall, activate your product and turn on your firewall again.

     
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    Jul 20, 2009 1:32 PM   in reply to (Sneza_Iv)

    I solved this issue by temporarily bypassing my proxy.

     
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  • Currently Being Moderated
    Aug 5, 2010 6:25 AM   in reply to (Sneza_Iv)

    Yes it's definitely a PROXY settings problem! Read my blog post on this topic if you like. I spent really to much time trying to figure out how this ADE stuff works..

     

    http://tohellmylovewithyou.wordpress.com/2010/08/05/ade/

    I recommend installing Explorer!!

     
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  • Currently Being Moderated
    Aug 10, 2010 8:17 PM   in reply to v.dalerci@consultingdc.it

    I Finally got mine to work. I hadn't changed anything on my computer,  but it just started giving me this error and the E_ADEPT_DATABASE error  out of the blue. Nothing really worked. I tried redownloading the  program, restarting my computer, changing my internet settings to  "automatically detect...", yelling, anger, sadness, evil eye.. you get  the point. Anywho, after several successful attempts, this is what works  for me:

     

    By the way, I run Win 7 and mainly use ff. Unfortunately, FF does not work with this.

     

     

    1. Using the search bar in Win 7, type in "Allow". This should pop up  the link to "Allow a program through Windows Firewall". Clickety-click.
    2. Click on the button that says "Change settings". (Maybe be fast or slow).
    3. If Adobe Digital Editions is listed, click it (I have  home/work checked but not public). If it is not listed - Click on "Allow  another program.." (really that what the button says. Find Adobe  Digital Editions and click.
    4. Click on OK.
    5. Open the acsm link through Internet Explorer (FF won't work). It should download no problems.

     

    I have tried this with FF and it did not work. I had to go back and "Allow" ade again.

    Works in IE if I automatically detect... or not.

    Is still annoying because it worked fine before. I want things back the way they used to be!

    I know that this is somewhere on the Adobe site but I had a hard time finding it.

    I know I talk too much but wanted to explain in detail (yes, I know it's a lot of detail.

     
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  • Currently Being Moderated
    Aug 16, 2010 10:44 AM   in reply to (Sneza_Iv)

    After several attempts, I solved the problem by unistalling ADE and relaunching the download and installation from MS Explorer instead of Firefox.

    MS Explorer prompts for identification elements otherwise not required.

     
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  • Currently Being Moderated
    Jan 14, 2011 4:35 PM   in reply to (Sneza_Iv)

    I have a mac, running firefox and I cannot change my proxy settings as then I will have no internet at all. Can anyone tell me how to fix this?

     
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  • Currently Being Moderated
    May 17, 2011 9:56 AM   in reply to (Sneza_Iv)

    Wie geht dieser Fehler beim Downladen von Ebooks weg?

     

    Wolfgang Horn

     
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  • Currently Being Moderated
    May 20, 2011 7:42 AM   in reply to (Sneza_Iv)

    I had this error occur.  I was on Google Chrome when I downloaded ADE.

    Found this forum, recognized that the browser could have been the problem.

    I uninstalled ADE, opened Microsoft Internet Explorer,

    downloaded from there, and ADE installed and opened without a problem.

     

    Thanks for your help, forum people!

     
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  • Currently Being Moderated
    Jul 3, 2011 12:02 PM   in reply to (Sneza_Iv)

    If you are using Mozilla firefox, then unistall ADE, go to firewall setting turn off them and use Internet Explorer to install ADE again, you wont have this error again. I did the same

     
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  • Currently Being Moderated
    Jul 5, 2011 5:46 AM   in reply to (Sneza_Iv)

    plz... help me...

     

    i having the same trouble, i cant activate my ADE and keep getting this error message


    i've done almost everything that has to be done but i just couldnt activate it

    plz help me
    by the im using Window Vista

     
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  • Currently Being Moderated
    Sep 18, 2011 7:22 PM   in reply to (Sneza_Iv)

    I just got this error on a Windows Vista laptop using Firefox.  I could run the program when I was logged in as administrator, and when I ran the program "as administrator" while a regular user it would open.

     

    Uninstalling and reinstalling with Explorer solved the problem.  Thanks!!

     

    Steve

     

    Message was edited by: SteveK82

     
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  • Currently Being Moderated
    Dec 22, 2011 6:05 AM   in reply to SteveK82

    I just ran into this problem on my old Vista laptop. When I first installed ADE 3 weeks ago, it worked fine. As of yesterday, I started getting the E_ADEPT_IO error whenever I tried to download an ePub book via .acsm (the ADE link format). Since first installing, I'd updated Firefox and I might have installed Vista Service Pack 1 (possibly before installing ADE though).

     

    I didn't even think of trying a different browser, since it doesn't really make sense that the browser would affect the .acsm file -- I tried downloading the .acsm to my hard drive and opened it from there, and got the same error. I turned off that stupid User Access Control and added ADE to the firewall exceptions, but no dice.

     

    I had to fire up IE for something else, and tried again by opening the .acsm link directly in the browser. It worked fine. Go figure. . .

     
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  • Currently Being Moderated
    Jan 4, 2012 9:49 AM   in reply to v.dalerci@consultingdc.it

    You nailed it...thanks!

     
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    Jan 4, 2012 9:52 PM   in reply to (Sneza_Iv)

    This was helpful. I run Windows 7 and had the same problem. I uninstalled and reinstalled the program and turned off my firewall but ran into the same problem until I right clicked on ADE in the start menu and clicked troubleshoot compatibility. The wizard switched the settings to the Windows XP Service Pack 2 settings and it worked brilliantly.

     
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  • Currently Being Moderated
    Feb 26, 2012 1:42 AM   in reply to Vhattish

    Vhattish, thank you so much for the detailed solution!  I kept getting license and activation errors suddendly out of the blue with Adobe Digital Editions, and your fix to manually make a firewall rule in Windows 7 firewall fixed everything!!

     

    I've always had my Win 7 wireless network set for a public network.  Maybe some recent windows update make the public network firewall settings more strict and caused Digital Editions to not be able to authroize properly and license book correctly with adobe servers.  Anyways, thanks again, you rock!

     
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  • Currently Being Moderated
    Sep 5, 2013 7:11 AM   in reply to pippost67

    This is still true for ADE 2.0.


    Except that ADE doesn't return any exception, when connection is established after several retries the authorization process is endless.

    The firewall setting is correct

     

    It works when downloaded with IE and not when downloaded with CHROME as I was doing.

     

    Thanks for your help

     
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  • Currently Being Moderated
    Jan 9, 2014 12:57 PM   in reply to (Sneza_Iv)

    I looked under accounts, as it was indicated that you should be logged in as an administator. Under the account details there are some setting wrt .net passport. I activited it for use with my computer, and suddenly ADE could also activiate and authorise.

     
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