Adobe Community: Latest Flash messed me up?

alcaray Calculating status...

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Latest Flash messed me up?

May 15, 2011 5:49 PM

Flash requested to be updated a few days ago and I went with it. Now games at Armorgames.com will not save their state, no matter what I've tried. I've lost my position in Gemcraft Labyrinth and every time I start it, go away, and come back, it wants to start a new game. Same with the latest Cursed Treasure.

I have a similar problem on another game site: sfgame.us. There, the problem is that it used to keep me logged in all the time. Now, every time I go there I have to do the manual login procedure.

I am sure it has to do with the way these applications save info on my PC - probably cookies. Sites that don't use Flash, but do use cookies seem unaffected.

Any ideas?

10169 Views 34 Replies Latest reply: Dante_vale, Jul 14, 2012 11:57 PM

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1. OreaTivona,

May 15, 2011 10:01 PM in reply to alcaray

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You can try going to this page. This is your Flash Player Settings Panel. Here you can see various things about your own setting. Click on the open folder tab that is 2nd on the right. It should say Website Storage Settings. Make sure that the small box "Never Ask Again" is empty (you don't want it checked if you want to save your game settings. Slide the bar to 100 KB if it is not already there.
Play a game then close and restart your browser then go back to that page and see if you have any data in at the bottom box...it should have the website that you played your game at. If no data is there then you and I have the same problem...
And I have tried a bunch of different things.
Please let me know if your "Delete website" button is dark.
Also please let me know if your bar slides back to "None" after you have made sure that it was at 100KB and then restarted your browser.
PS. You can see my forum post on my problems and what I have done to try and solve it here.

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2. alcaray,

May 15, 2011 11:53 PM in reply to OreaTivona

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"Never ask again" is/was unchecked. There are no websites listed in the box and it will not accept a slider storage value. If I navigate away and come back, then it is set back to the default of "none". I suspected (when I was playing around with this earlier) that this tab only has meaning when there are sites in the list. Either that or it is broken for me. "Delete website" is indeed dark, but I would guess that it would light up if there was a list of sites, and I had one of them selected?

Now the experiment you suggested...
I go to sfgame.us, log in, navigate away, close the browser, launch IE, go back to flash settings, and like magic there is "img.playa-games.com" in the list of websites. I think it is selected since it's the only one in the list. And the "delete website" button is now lit. Under "used" it says "1 KB". Under "Limit" it says "unlimited" (see below for the reason, I think). "Never ask again" continues to be unchecked.
I go back to sfgame.us, and it has forgotten me.

On the other hand, on the second tab from the left, the Global Storage Settings, I have set to "unlimited" and with "never..." unchecked. (there is no 100MB choice - it goes from 10MB to unlimited). (Also the other options "allow..." and "store..." are both checked).

Wow! You have a lot more patience than I do, concerning uninstalling/reinstalling stuff. I've tried adding the websites to favorites (in case the "preserve websites data" setting in "internet options" does not work the way I think it does.) And I've tried adding entries for these sites under "privacy options" to allow cookies (I've got cookies off for most things). Note that I'm approaching it from an IE9 direction, which is different from yours.

Anyhow thanks for your response to my post. I wish the powers-that-be would take a look at our problem!

Date: Sun, 15 May 2011 23:01:36 -0600
From: forums@adobe.com
To: alcaray@hotmail.com
Subject: Re: Latest Flash messed me up? Latest Flash messed me up?

You can try going to this http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager07.html. This is your Flash Player Settings Panel. Here you can see various things about your own setting. Click on the open folder tab that is 2nd on the right. It should say Website Storage Settings. Make sure that the small box "Never Ask Again" is empty (you don't want it checked if you want to save your game settings. Slide the bar to 100 KB if it is not already there.
Play a game then close and restart your browser then go back to that page and see if you have any data in at the bottom box...it should have the website that you played your game at. If no data is there then you and I have the same problem...
And I have tried a bunch of different things.
Please let me know if your "Delete website" button is dark.
Also please let me know if your bar slides back to "None" after you have made sure that it was at 100KB and then restarted your browser.
PS. You can see my forum post on my problems and what I have done to try and solve it http://forums.adobe.com/thread/852349?tstart=0.
>

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3. eidnolb,

May 16, 2011 10:46 AM in reply to alcaray

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Hi, I would read each one of the following Global Settings and then set them per the instructions.

http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager02.html
http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager03.html
http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager04.html
http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager07.html

I've been told that when FP is updated these Settings need to be updated as well.

eidnolb

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4. FlowerGrower,

May 16, 2011 11:53 AM in reply to alcaray

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This is a GLOBAL problem with the most STANDARD of operating systems and web surfers..

I mean Windows7 & and IE 9 64 bit? Come on!!

We need a lawyer to start a Class Action suit.

This kind of complete incompetence is diastrous and could be easily avoided.

This wasn't TESTED on Windows 7 IE9 64 bit?

Adobe send out a Press Release NOW to the media!!!!!!!

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5. OreaTivona,

May 16, 2011 12:15 PM in reply to alcaray

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Okay, it sounds like you have the same problem I have, only with our Flash players in different browsers.

alcaray, you seem to be correct as to the color of the "Delete website" button. I can get mine lit by playing a game then going to my Flash Player Settings Panel and clicking on the website in the box. I do know that my button will be dark if I leave then go back to the Settings page. The other button, "Delete all sites" was has remained lit whether it has a website below or not and that was what was throwing me.

Also I can not get my bar to stay at anything other the "None". I try keeping it at 100KB not 100 MB... so easy to confuse them for me too. When you are looking at the Flash Player Setting Panel after you've played a game and have a website listed there you can take the slider and slide it back and forth and see the limit change. The "Used" column will stay the same. If you go back and play more, then check again the "Used" might go up (or not) depending on how the game you play works at recording its data. But if you have the same problem as me, and I think you do, then even going to another tab on the Flash Player Settings Panel then going back to the tab for "Website Storage Settings" will reset it back to "None".

eidnolb you have a good suggestion but I had already tried making sure each tabs settings were correct. Unfortunately resetting the all the various tabs dosn't fix my problem. Its only the "Website Storage Tab" that won't keep the correct settings. All the other tabs settings can be set on mine.

eidnolb if you have any suggestions on what to try please let us know... that goes for everyone else too. I'm not sure if we can fix it or not but I am certainly willing to try. I hope that Adobe fixes this version soon. Seems lots of people are having a variety of problems with it....

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6. OreaTivona,

May 16, 2011 12:20 PM in reply to FlowerGrower

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FlowerGrower, I'm not using IE, I use Firefox. But I do have a Windows 7, 64 bit...
I wonder if anyone out there is using a different operating system or 32 bit and has this problem.

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7. eidnolb,

May 16, 2011 1:08 PM in reply to OreaTivona

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Hi Orea, I went to the Website Storage Settings Panel and had quite a few websites listed. Now the Delete Website bar was dark. However, I chose one website and deleted it and confirmed it. Then that Delete Website bar was "lit"/"active". Last year or the year before, I read thru ALL of the Settings Panels and found that the Website Storage Settings Panel works with the Global Storage Settings Panel. That's why I suggested reading them carefully since Settings on one effect the other.

The deleting of the folders via Windows Explorer(not Internet Explorer) is the only thing that appears to work, whether for Windows or Mac.

Pop up blockers/adblock/kill flash/and blocking of cookies would have some bearing on these Settings in my opinion.

This issue with the Settings Panels are Flash Player related of course, but not regarding a particular version per se. This issue comes up from time to time, no matter what version of Flash Player is Installed. A few times, an old Flash file didn't get removed when the current Uninstaller was run prior to Installing the new version of FP. So a couple of things can contribute to this problem.

I'll check and see if I have any other info on this and let you and the OP know.

Thanks,

eidnolb

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8. eidnolb,

May 16, 2011 2:23 PM in reply to alcaray

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Hi alcaray, This may be what you want to review regarding the games saving scores, etc. Now keep in mind that the Private Browsing Feature may have a bearing on whether info is kept or not. Some browsers have made changes as well as Flash Player. Will post more info as I have time. This all has to do with Privacy Issues.

http://www.macromedia.com/support/documentation/en/flashplayer/help/he lp02.html

eidnolb

Message was edited by: eidnolb add'l comment

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9. OreaTivona,

May 16, 2011 4:21 PM in reply to eidnolb

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Hi eidnolb. You mentioned Adblocker which I do have. After your post I tried disabling it and the problem is still there. I don't have a popup blocker and I have always allowed cookies although I do have my settings delete them after Firefox closes each time. Internet cookies and the Flash Player website storage should be seperate but I know that sometimes seperate things can effect one another. Just to note, the settings on my Website Storage Panel reset as soon as I navigate away from it...even if I just click another tab on the panel. I don't actually have to shut my browser down to lose the settings. The websites in the list do stay until I shut the browser down.
I should also mention that I did use the Windows explorer (under the accessories folder in the All programs list) to delete the folder and not IE....I had to double check that when I did it to make sure I was doing it correctly. Those are 2 programs are so easy to mix up.
My settings for the Global Storage Settings panel has the bar at 100KB, the box "Never Ask Again" is unchecked, and the other two for "Allow third party content..." and "Store common Flash components..." are both checked. I have not had to change any thing in the Global Storage Settings this whole time.
Just the Website Storage panel won't keep its settings.

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10. Carl E. Myers Jr.,

May 16, 2011 4:28 PM in reply to FlowerGrower

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FlowerGrower-->>This wasn't TESTED on Windows 7 IE9 64 bit?

Nope, for IE9 64 bit, you need to use the Flash Square.

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11. eidnolb,

May 16, 2011 4:41 PM in reply to OreaTivona

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Hi, Since you have a thread, I'm going to reply there. This thread is getting busy with non-related issues and they need to start their own thread.

Thanks,

eidnolb

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12. alcaray,

May 17, 2011 4:22 PM in reply to alcaray

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Hi guys. Sorry, but I've been too busy lately to work on my home pc. In order from the earlier messages:

message #3, eidnolb - yes, I've been playing with these options, flipping things on and off, ever since I started to have this problem. Every setting has been tried at more than one position and nothing there seems to help.

#4, FlowerGrower - Get a grip, buddy. We are trying to work the problem, here.
FYI: I am on Vista 32 bit, with IE9. I think you are confused what problem we are working in this thread, btw.

#7, eidnolb - I don't know what folders you refer to when you say: "The deleting of the folders via Windows Explorer(not Internet Explorer) is the only thing that appears to work, whether for Windows or Mac." Are there folders I should try deleting?
I have no 3rd-party adblockers, though I do have "Turn on Pop-up Blocker" checked in IE (on privacy tab in options). On the subsequent settings panel, I have "Show Notification bar when a pop-up is blocked." checked. So, to my way of thinking for this to be causing the problem, I should be seeing the notification bar on these sites. I do not.
Never-the-less I will try an experiment: ...turning off pop-up blocker... "apply"... (saving link to this thread so I can come back quickly -btw, I'm typing this into Notepad)... canceling ie... launching ie... going to sfgame.us - forces me to login... navigate away... cancel ie (not sure if this is necessary - couldn't hurt)... launch ie... go to sfgame and it has forgotten me again. Experiment failed, and I'm turning the blocker back on.

#8, eidnolb - I've never used "Private Browsing". Is there some "Private Browsing" setting somewhere that you are concerned about? If so, I will go play with it and see if it helps. Where/what?
I don't understand what you are trying to tell me about the flash storage settings. You can verify my settings in the #2 post in this thread. I also affirm and assert that I've tried several other combinations. Truly, the setting panel is very simple and there is little to do there. Why do you think I've got something messed up there?

#9, OreaTivona - ok, now I'm mystified. What folder are you guys talking about using explorer to delete? I did a find in this thread and can't find any reference explaining it. What am I missing?

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13. eidnolb,

May 17, 2011 5:51 PM in reply to alcaray

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Hi alcaray, sorry for the confusion on your thread. The Forum threads were almost not usable last night or I would have explained things further.

Give me a few minutes and I'll get it together for you. I wasn't even able to get back to Orea's thread after I realized he/she had their own.

Thanks,

eidnolb

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14. eidnolb,

May 17, 2011 6:14 PM in reply to alcaray

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Hi alcaray, Now this thread in Post#1 is the folder that is being discussed. Pat had found this and many users have used it and have been successful. http://forums.adobe.com/thread/732444?tstart=0 You can read the other comments, but Post#1 is what you want to follow. Be sure to use "Windows Explorer" and not Internet Explorer. Easy to mix up.

Now I see you use Vista and IE9. What version of Flash Player have you Installed? The latest is 10.3.181.14. If you have that version, in addition to Security issues, there was another change made.

Let me know on that. Then I'll review your other questions.

eidnolb

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15. alcaray,

May 18, 2011 3:04 AM in reply to eidnolb

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Hmmm, I see. However, "Allow third-party Flash content to store data on your computer" is checked for me. Still, that's an interesting lead to try. I will try it.
OK, folders deleted and cleaned from recycling bin. Went to settings and reset everything. Closing/launching ie... retesting... Nope. The problem remains a problem.

Not exactly sure the right way to check for version of flash. I know something concerning flash shows up in "manage add-ons". The listing there is:

"Name                Shockwave Flash Object
Publisher           Adobe Systems Incorporated
Status              Enabled
File date           ‎Saturday, ‎May ‎14, ‎2011, ‏‎10:10 AM
Version             10.3.181.14"

Number is the same as the one you mentioned, so I guess I've got it.
Thanks for all your trouble, man. I hope you've got some more ideas to try.

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16. sto2358,

May 18, 2011 4:07 AM in reply to alcaray

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Sorry if should have started another topic but i run into exactly the same problem.

os : XP
browser : FF 4.0.1
FP : 10.3.181.14

All my saves from kongregate and armor games has been deleted. And they are deleted each time i close my browser.
I've tried and checked all what has been suggested in this topic and similar.
I've done a clean reinstall of both FF and FP.

Topics reporting this problem begin to multilply also in the knogregate technical support. looking forward a solution.

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17. Stephen Pohl,

May 18, 2011 7:11 AM in reply to sto2358

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Hello,

Please uncheck the checkbox in your browser to delete cookies upon exit. Starting with 10.3, Flash Player has implemented the Flash Player LSO clearing feature to remove Flash LSOs (sometimes mistakenly called Flash cookies) from the browser context. Therefore, if this checkbox is checked, your Flash Player LSOs (saved games, saved logins) will be deleted as well.

More info on this feature can be found here:
http://kb2.adobe.com/cps/901/cpsid_90194.html#main_lso

Thanks,

Stephen
Flash Player team

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18. eidnolb,

May 18, 2011 7:48 AM in reply to alcaray

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Hi alcaray, In addition to Security updates in this 10.3.181.14, there is included a Flash Settings Panel Manager.

Users now have a simpler way to clear local storage from the browser settings interface – similar to how users clear their browser cookies today. Flash Player 10.3 integrates control of local storage with the browser’s privacy settings in Mozilla Firefox 4, Microsoft Internet Explorer 8 and higher, Google Chrome 11 (Available in Chrome Dev Channel), and a future release of Apple Safari.

Flash Player 10.3 provides users with streamlined controls for managing their Flash Player privacy, security and storage settings. Windows, Mac, and Linux users can access the Flash Player Settings Manager directly from the Control Panels or System Preferences on their computers.

When you open the Flash Player icon from the Control Panel, be sure to check each Tab (Storage, etc)

Also under the tab Storage you will find the info on Private Browsing, so be sure to read this info in case you use that.

Now one other thing, is that not all websites recognize IE9 yet. So you may need to use the Compatibility Mode for those.

http://windows.microsoft.com/en-US/internet-explorer/products/ie-9/fea tures

Thanks,

eidnolb

Message was edited by: eidnolb link

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19. alcaray,

May 18, 2011 2:34 PM in reply to Stephen Pohl

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I could find no option to "delete cookies upon exit" in my browser settings. I did find one called "delete browser history on exit" and it was checked. So I unchecked it and so far it looks like things have improved. I will have more time tonight to mess with my pc and verify. Then I'll get back to you.

- edited to correct typo -

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20. Stephen Pohl,

May 18, 2011 2:45 PM in reply to alcaray

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Hi alcaray,

That is correct. The various browsers use different terminology for the same option. You selected the correct option and you should find the LSOs to remain stored on your file system from now on.

Thanks,

Stephen
Flash Player team

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21. alcaray,

May 18, 2011 11:41 PM in reply to Stephen Pohl

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It works, and thank you very much!

However, either adobe or microsoft made a huge error here. Browser history is a very different thing than cookies, kept track of in a completely different way. On the one hand, ms might be doing things with cookies with that flag; but if so, they've named it and explained it in their tips completely inaccurately. On the other hand, adobe is using the wrong flag to affect their cookie handling. If the latter, can you guys explain how I can clean up my history, if now I have to keep that flag turned off?

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22. Stephen Pohl,

May 19, 2011 7:11 AM in reply to alcaray

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Hi alcaray,

The Flash Player is listening for so called NPAPI calls coming from Mozilla browsers (a similar mechanism exists for Internet Explorer browsers). Flash Player does not control at what point the browser makes these calls. Browser vendors have so far chosen to combine browser cookies and Flash LSOs rather than having a separate option for data stored by plugins. Keep in mind that this is a call that any Plugin can be listening to and it is not limited to Flash Player.

The details of the NPAPI can be found here:
https://wiki.mozilla.org/NPAPI:ClearSiteData

A quick internet search will show you various websites and forum threads discussing this topic. The majority of these discussions show that people think of Flash LSOs as a similar mechanism as regular browser cookies. It is therefore understandable that browser vendors made this choice.

If you run a similar search on news reports over the past 6-12 months, you will see that there is a tremendous effort to give internet users more control over their privacy. Adobe takes this very seriously and with Adobe Flash Player 10.3, we have initiated the process of giving users full control of their privacy related settings.

Thanks,

Stephen
Flash Player team

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23. alcaray,

May 19, 2011 9:51 PM in reply to Stephen Pohl

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So, no suggestions?

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24. eidnolb,

May 20, 2011 7:45 AM in reply to alcaray

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Hi alcaray, I'm trying to get a handle on these changes as well. I've updated FP on my laptop to the 10.3.181.14 and am experiencing the effects. I have the same questions you are asking, so hopefully Stephen will reply back. No changes on my laptop other than the FP update. I use IE8, so the change is due to FP and not the browser per se. It appears this 10.3 changes the browser and I think this may be where the problem is. Deleting History should not delete the Website Storage Settings.

I plan on doing some experimenting today. My Desktop has not been updated yet to the latest FP version so I have that to make a comparison.

eidnolb

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25. Stephen Pohl,

May 20, 2011 8:31 AM in reply to eidnolb

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alcaray, eidnolb,

You can clear your history in Firefox 4+ with Ctrl+Shift+Del, or by choosing Firefox->History->Clear Recent History...

For other browsers, please refer to your browser vendor.

As mentioned earlier, if you follow the steps above and you keep "Cookies" selected in the list of items to clear, the browser will also clear your Flash LSOs.

Thanks,

Stephen
Flash Player team

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26. eidnolb,

May 20, 2011 9:15 AM in reply to Stephen Pohl

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Hi Stephen, thanks for the info. Due to these changes in the FP 10.3 regarding the Flash Player Settings Manager I think we need a Sticky on this.

More and more users are going to need info on how to implement the Settings, depending on what they want to do.

How is History handled, Cookies, Temp files relating to the LSO's? Then since IE and FF have different procedures to delete those, that needs to be spelled out.

As a Helper here on the Forum, I don't have a test machine. How does IE9 factor into the FP 10.3? The same or different?

I do appreciate your information on the various threads regarding this, but as you can imagine, I can't refer users to each one of those threads to read. That is why we need a Sticky, so all of the information is in one place.

Thanks,

eidnolb

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27. Stephen Pohl,

May 20, 2011 9:36 AM in reply to eidnolb

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Hi eidnolb,

This is really not as complicated as it seems.

So far, browser vendors who have implemented this functionality have chosen to combine cookies with Flash LSOs with regards to clearing history. This should give you the granularity that you need: If you clear your history and you tell the browser to clear cookies as well, Flash LSOs will be cleared. If you clear your history but you don't select cookies, Flash LSOs will remain on the machine.

Of the currently shipping browsers, IE8, IE9 and Firefox 4 have chosen to combine cookies and Flash LSOs. Earlier versions of these browser don't support this new functionality. Other browsers may support this functionality in future versions.

Thanks,

Stephen
Flash Player team

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28. eidnolb,

May 20, 2011 9:50 AM in reply to Stephen Pohl

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Hi Stephen, thanks. However, my laptop that has had IE8 for quite some time never deleted the LSO's when deleting cookies or history from the browser. This only happened when I updated FP to the 10.3.181.14 this week.

Until the FP 10.3 I don't recall anyone reporting any issues with LSO's/cookies/history.

I'll try what you said and see if IE8 works as you have indicated and let you know.

Thanks,

eidnolb

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29. flabookworm,

May 20, 2011 10:00 AM in reply to alcaray

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I just reverted to IE 8 and that has solved nearly all my issues. - I don't know if it will work for the OP on this thread, but it worked for me.

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30. Stephen Pohl,

May 20, 2011 1:56 PM in reply to eidnolb

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n/a

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31. Stephen Pohl,

May 20, 2011 1:53 PM in reply to eidnolb

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Hi eidnolb,

You are correct. This is a new feature for browsers in Flash Player 10.3. From a browser perspective IE8, IE9 and Firefox 4 currently make use of it.

Hope that helps.

Stephen
Flash Player team

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32. eidnolb,

May 20, 2011 2:37 PM in reply to Stephen Pohl

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Hi Stephen, Ok, then that explains the reason I'm seeing that in IE8. I do appreciate you taking the time to explain this further.

It's been a busy day, so I haven't had time to work on my laptop/IE8. Usually one change can be handled easily but IE9 had many new features and followed by the 10.3 changes takes a little more time to understand it all. But we'll get there:-) I'm glad I have my laptop/IE8 to practice on

Thanks for your help!!

eidnolb

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33. Pat Willener,

May 23, 2011 8:29 PM in reply to alcaray

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One solution to this problem is to not let the browser clearing up history and cookies, but using a 3rd-party tool like CCleaner do it. This way you can perfectly control what items you want deleted.

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34. Dante_vale,

Jul 14, 2012 11:57 PM in reply to Stephen Pohl

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Im sorry too butt in but i have a problem after instaling the latest adobe wich pretty much popped up on my screen every ten min i started hearing little advertisments but i cant see them or exit them out just hear em can anyone help me

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