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Frankrez1
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"Resume pending tasks" message...unable to proceed

May 10, 2011 5:41 AM

I have successfully downloaded many epub books but now I get message box "Resume pending tasks...one or more tasks were running when ADE was abnormaly terminated.  Do you wish to resume pending tasks?   Choice boxea are "cancel" or "ok".  Clicking on either brings up message.."Error getting license..Server communication problem"   I have tried this with at least two different library ebook systems with the same result.

 

ADE will not let me open the downloaded epub book.  I have uninstalled ADE, rebooted and reinstalled ADE with the same results.  At a loss as to how to proceed.  Any help?

1501 Views   10 Replies   Latest reply: Frankrez1, May 21, 2011 12:04 PM
 
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  • Frustrated in AZ
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    1. Frustrated in AZ,
    May 10, 2011 7:04 AM   in reply to Frankrez1
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    This isn't an ADE problem per se.  There's something wrong and ADE is unable

    to proceed normally with the download.  If I understand the message

    correctly and in context, ADE is terminating abnormally because it can't get

    the ebook license information from the server where the ebook is located.

    It's waited and waited and will time out, just like other applications

    would.  I'd contact the library and let them know that there's a problem you

    discovered when you tried to download this ebook.

     

    ================

     
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  • Jim_Lester
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    2. Jim_Lester,
    May 11, 2011 8:09 AM   in reply to Frustrated in AZ
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    Delete the tasks folder in your (My) Digital Editions folder.

     
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  • Frankrez1
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    3. Frankrez1,
    May 11, 2011 2:57 PM   in reply to Frustrated in AZ
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    Thanks.  went to the library with another computer and download worked fine.  The problem is in ADE.

     
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  • Frankrez1
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    4. Frankrez1,
    May 11, 2011 3:02 PM   in reply to Jim_Lester
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    Looked in the ADE folder and could not find a "tasks" folder or file

     
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  • Jim_Lester
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    5. Jim_Lester,
    May 11, 2011 7:38 PM   in reply to Frankrez1
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    Sorry it's under the restore folder.

     
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  • Frankrez1
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    6. Frankrez1,
    May 16, 2011 12:48 PM   in reply to Jim_Lester
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    There are only two items in the ADE folder:  ADE and the uninstall program.

     
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  • Jim_Lester
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    7. Jim_Lester,
    May 17, 2011 8:09 AM   in reply to Frankrez1
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    Not the ADE program folder, but your My Digital Editions folder which is in your My Documents Folder.

     
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  • Frankrez1
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    8. Frankrez1,
    May 17, 2011 11:11 AM   in reply to Jim_Lester
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    Thank you for clearing that up.  I'm happy to say you were correct in your solution.  The program is now working fine.  Much appreciated!

     
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  • rizwan.54
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    9. rizwan.54,
    May 20, 2011 3:03 PM   in reply to Frankrez1
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    Hi,

     

    In order to fix this please do following.

     

    1) Go to following folder : C:\Documents and Settings\UserName\My Documents\My Digital Editions\Restore.(For Win XP)

    C:\Users\UserName\Documents\My Digital Editions\Restore.(For Win Vista or 7)

    MAC HD:\UserUserName\Documents\Digital Editions\Restore.(For MAC)

    2) Delete all the folders under this folder.

    3) Now open Digital Editions and it should not return any error message

     

    I hope this will help you!!!

     

    Regards

    Rizwan

     
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  • Frankrez1
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    10. Frankrez1,
    May 21, 2011 12:04 PM   in reply to rizwan.54
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    Thanks.. Got it working.

     
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