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Flash Player 10.3 and Internet Explorer 9 update and workarounds

May 31, 2011 2:22 PM

  Latest reply: Hitomi Kudo, Sep 22, 2011 6:15 PM
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  • Currently Being Moderated
    May 24, 2011 12:27 AM   in reply to Chris Campbell

    Hi Chris

     

    I had the same problems with the Flash Player 10.3 as described in this forum.

     

    So I uninstalled the Flash Player 10.3 again, updated the Intel HD Graphics driver first to version 8.15.10.2361 and reinstalled the Flash Player version  10.3.181.14 again. And now everything is fine, no more problems with Flash Player 10.3.

     

    Chris and all the other in this forum, thank you very much for your help.

     

    RSchelbert

     
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    May 24, 2011 1:20 AM   in reply to Chris Campbell

    In case you (Adobe staff) are still looking for information and status reports that may help in solving this issue, here is what I have encountered:

     

    My mother was actually the one to start experiencing this problem, and asked me to come look it over for her. We both had IE9, and the same versions of Adobe Flash and everything else. I couldn't figure out for the life of me why she was having this issue and I wasn't. Turns out, our hardware differences are the cause. You mentioned that this happens with Intel HD graphics, which is exactly what she has in this computer. My computer has a higher end hardware set, and I don't have this problem. The symptoms I've seen on here are just like those described by others; flash-based ads, menus, video screens etc. would all move to the upper left corner and I couldn't interact with them.

     

    Luckily my searches finally led me to this forum post. Based on your advise, I tried to update her drivers for the Intel HD Graphics. When I downloaded the version you suggest above, directly from the Intel website, it said a later version was already installed on this computer. So, it would seem that at least in some cases, this issue does persist, even with Intel HD Graphics version 8.15.10.2361 or later.

     

    However, I then tried your other suggestion, and checked the "use software rendering instead of GPU rendering" box in IE9's accelerated graphics menu. That has solved the problem for now, so it would seem you guys are on the right track. Thanks for the help! I hope this information is useful.

     
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    May 24, 2011 2:47 AM   in reply to Prototype4386

    Prototype4386-->>Luckily my searches finally led me to this forum post. Based on your advise, I tried to update her drivers for the Intel HD Graphics. When I downloaded the version you suggest above, directly from the Intel website, it said a later version was already installed on this computer. So, it would seem that at least in some cases, this issue does persist, even with Intel HD Graphics version 8.15.10.2361 or later.

     

    What was the version number that was already installed?

     
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    May 24, 2011 5:39 AM   in reply to Prototype4386

    Since my computer is brand new, I assume that I have the latest update for the graphic card & don't want to play around with it.  But as I posted earlier, disabling the hardware acceleration in IE resolved the problem.  However, I definitely notice that IE is slower since I did that.  I guess I'll have to leave it that way until there is a permanent fix for FP.  Does anyone know how that is coming along?

     
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    May 24, 2011 6:01 AM   in reply to night18k@aol.com

    I fixed mine by going to a restore point prior to downloading flash

    10.3 and it is working fine.

     
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    May 24, 2011 6:02 AM   in reply to Carl E. Myers Jr.

    I fixed mine by going to a restore point prior to the latest update.

     
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    May 24, 2011 10:20 AM   in reply to Carl E. Myers Jr.

    Actually, it would seem I was wrong. When I tried to install the latest driver last night, the wizard told me a later version was already installed. I don't remember the entire number sequence, but it said something about having version 8.8..... something. However, in an attempt to respond to Carl with the exact number, I got back on my mother's computer, and figured out how to open the Intel graphics properties window, and load up the information tab, where it says the currently installed version is 8.15.10.2279. I wonder why the wizard would detect a later version, which apparently doesn't exist? Hmm... I guess I'll try getting that latest version from their website again. I'll post again once it's installed and see if the Flash problems persist with the latest drivers and accelerated graphics.

     

     

    UPDATE -- Ok, this time when I tried to install the drivers, an error message popped up saying, "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will exit." So I guess HP computers (my mom's is an HP pavilion G17 series notebook, about a month old) are among the ones that Chris mentioned above, where the Intel drivers have to be obtained from HP themselves. Oh well, turning off the accelerated graphics works for now.

     

    Message was edited by: Prototype4386 - Update

     
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  • Currently Being Moderated
    May 24, 2011 11:15 AM   in reply to Prototype4386

    Prototype4386, why don't you just disable the accelerated graphics.  It's a simple solution & when the fix is available, you can enable it again.

     
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    May 24, 2011 11:18 AM   in reply to Prototype4386

    The generic Intel graphics driver will not install if there is any OEM graphics driver installed.  Though the driver is 5 months old(1/7/2011), it is probably the latest OEM driver you will find for this computer.  With the computer still in warranty, you will have to think twice before uninstalling the OEM graphics driver and installing a generic graphics driver.

     
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    May 24, 2011 12:17 PM   in reply to Carl E. Myers Jr.

    Thanks for the info Carl. I'm pretty darn good with computers, but I wasn't aware that an OEM graphics driver set would block out generic ones. That's useful stuff to know, and I always love to get a new tidbit of tech info stuffed into my brain.

     

    Nitesgold, I've already done just that, and it did indeed fix the problem. I was simply trying a different fix so that I could provide my results to Adobe, for informational purposes. Thanks for trying to help though.

     
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    May 24, 2011 12:25 PM   in reply to Chris Campbell

    Hi

     

    I was having problems with the adverts in hotmail and they were covering the folders on the left hand side whereas normally they are on the right and aren't a problem.

     

    After much annoyance I stumbled across this thread and just tried solution 2 and it appears to have worked. I am running Windows 7 and IE9.

     

    Thanks for the temporary solution!!

     
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    May 24, 2011 12:46 PM   in reply to kazit

    Which temporary solution did you use Kazit?

     
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    May 24, 2011 1:25 PM   in reply to Chris Campbell

    I started having exactly this problem late last week on three separate computers, all with Windose7 and IE 9.

    I just downloaded the test version of Flash 10.3, and it seems to have resolved the problem.

    Thanks.

     
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    May 24, 2011 2:25 PM   in reply to Chris Campbell

    Chris,

     

    I just wanted to report that the test file you sent me by email last Friday, has been working fine.

     

    Is there any good reason for me to download and install the new test version (10.3.181.15) or should I stay with the version you sent me?

     

    Thanks,

    Gary

     
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    May 24, 2011 2:38 PM   in reply to Chris Campbell

    I have an ASUS U41JF. I am experiencing problems with Flash on both IE9 and Firefox 4.0.1.

    I have the latest Intel HD drivers (8.15.10.2361) and also applied the 10.3 beta patch that you released today; however there is no improvement: I still can't watch fullscreen videos - my screen goes black.

     
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    May 24, 2011 3:28 PM   in reply to Chris Campbell
    function(){return A.apply(null,[this].concat($A(arguments)))}

    chris.campbell wrote:

     

    nikki605 wrote:

     

    Chris,

     

    I just wanted to report that the test file you sent me by email last Friday, has been working fine.

     

    Is there any good reason for me to download and install the new test version (10.3.181.15) or should I stay with the version you sent me?

     

    Thanks,

    Gary

    They are slightly different, but since the version I sent you is working you might want to just stick with it till our official release is out.

     

    Thanks,

    Chris


    Will do, Chris.  I'll sit tight until the official release.  Thanks!

     
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    May 24, 2011 4:56 PM   in reply to Chris Campbell

    Just downloaded the temporary fix and it solved the problem.  Computer has been running

    fine for over an hour and I can view all video again.

     
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    May 25, 2011 12:05 AM   in reply to night18k@aol.com

    Hi Nitesgold

     

    I used solution 2 about disabling hardware accleration in IE9

     
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    May 25, 2011 7:47 AM   in reply to Chris Campbell

    Dear Chris,

     

    I downloaded 10.3.181.15 and its working fine for me.

     

    Thank you. I am Usinh Windows 7 with IE 9.

     

    Regads,

    Vikram Shah

     

     
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    May 25, 2011 8:33 AM   in reply to Chris Campbell

    Test build installed.  Upon page load there is a brief display of the flash content in the top-left corner, but then it displays in the correct location.  Upon scrolling down pages, the first time the flash content is rendered it also displays briefly in the top-left corner, but then displays in the correct location.

     

    Flash Player version: WIN 10,3,181,15
    Debug Player: No

    User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; .NET CLR 1.1.4322)

    Browser Version: 5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; .NET CLR 1.1.4322)

    Browser Name: Microsoft Internet Explorer

    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)

    Chip type: Intel(R) HD Graphics (Core i5)
    Device Key: Enum\PCI\VEN_8086&DEV_0042&SUBSYS_060D15D9&REV_12
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
    Driver File Version: 8.15.0010.2361 (English)

    Driver Version: 8.15.10.2361

    Driver Date/Size: 4/10/2011 11:51:04, 8238592 bytes

     
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  • Currently Being Moderated
    May 25, 2011 11:42 AM   in reply to Chris Campbell

    Flash Player 10.3.181.15 Update

    I was having the pop up ads in the upper left corner, running Windows 7- 64 bit with IE9. I had 10.3.181.14, unistalled and reinstalled several times; same issue. I uninstalled .14 and installed 10.3.181.15 and problem solved.

     

    Thanks!

     
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  • Currently Being Moderated
    May 25, 2011 12:07 PM   in reply to Chris Campbell

    Although, everone else is referring to IE 9 when discussing their problems, I have the same problem but I am using IE 8 on a computer with OS Windows XP Pro and I have updated the drivers on my Nvidia Geo 6800.  I did not have any problems until I updated to the 10.3 version Flash Player.

     
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    May 25, 2011 2:55 PM   in reply to Chris Campbell

    Hi, have tried solutions & none r working......any ideas please? xx

     
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    May 25, 2011 4:09 PM   in reply to Chris Campbell

    Hi,

     

    I have been runnning Windows 7 Enterprise 64-bit and IE9 on a HP 2740p Tablet.

    The flashing ads not only appeared on Hotmail, but also on News Websites. Some flash based food ordering sites here in NZ showed some funky behaviour in terms of not being able to click on any buttons/links because the mouse clicks were a bit off the buttons.

     

    I have used "Solution 1" updating the Intel HD Graphics drivers. Unfortunately the Intel side doesnt allow me to install version 8.15.10.2361 but refers me to the HP driver download site, which only offers version 8.15.10.2302, which was still higher than my installed version.

     

    I have then used "Solution 3" downloading the Flash Player 10.3.181.15 Update.

     

    At first it didnt make any difference. Ads were still flashing wildly across the screen.

     

    It was only today (maybe after restarting my machine) that all the issues have disappeared and it's all good now. :-)

     

    Cheers, Rainer

     
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  • Currently Being Moderated
    May 25, 2011 4:23 PM   in reply to Chris Campbell

    Hi I installed this last night and it was an instant fix...yay! able to play my game.  However I logged on this morning and got the problems again so I had to redownload it and install.  Is this something I have to do until the real problem is fixed, I really regret allowing my explorer update to version 9...nothing but trouble!

     

    Thanks

     
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  • Currently Being Moderated
    May 25, 2011 6:27 PM   in reply to liverbird1980

    I went to Tools/Internet Options/Advanced/(remove check mark from) Use Software Rendering instead of GPU Rendering.

    It slows things down somewhat, but it's much better than having all that flickering on your screen & not being able to see anything with Flash Player.  I won't fool around with anything else.  At least it's a temporary fix.

     
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    May 25, 2011 6:30 PM   in reply to Chris Campbell

    Chris,

    For me, the problem started as soon as I opened Internet Explorer.  Things were constantly flashing in the upper left corner of my screen.  And any program that needed the flash player didn't work.   Only little bits & pieces of the program were moving around my screen.

    I'm just wondering.... weren't these problems evident before the new version of Flashplayer was released?

     
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  • Currently Being Moderated
    May 25, 2011 11:40 PM   in reply to Chris Campbell

    Hey Chris, or anybody -

     

     

    Installed the FP 10.3.181.15, cleared browser history, Uninstalled, reinstalled, manually deleted the SafeVersions key in Registry Editor Chris gave in other posting but still getting warnings that content requires update to Flash Player.

    ???

     

    Safari Dave

     
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  • Currently Being Moderated
    May 26, 2011 10:11 AM   in reply to Chris Campbell

    The work around has worked for my Toshiba Satellite L650. Toshiba were of no help in me trying get an update to the Intel HD driver. They kept refering me the Currys (who sold me the laptop) and Intel. Intel system said the driver was adapted by Toshiba and so their download would not work. However, the fix is running well with the old (current) driver active. Thanks Adobe.

     
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    May 26, 2011 3:22 PM   in reply to Chris Campbell

    The update worked but I would recommend that Adobe tell users before installing it that they clear out their flash cookies.  Also, when installing the update they should close IE.

     
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    May 26, 2011 4:38 PM   in reply to Chris Campbell

    The solution #1 corrected my problem,.

    Thank you!

    (Don't forget restore point!)

     
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    May 26, 2011 7:36 PM   in reply to Chris Campbell

    I tried the first solution and updated the Intel HD Graphics and so far that seems

    to be working. I hesitate to try the Flash update and will wait until it

    has been officially decided that the update will work.

     

    Thank you for posting the work arounds...I was going nuts with this problem.

     
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    May 26, 2011 7:46 PM   in reply to memberx23

    How do you close out the flash cookies? T

    hanks.

     
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    May 27, 2011 10:27 AM   in reply to Chris Campbell

    The update posted on 5/24 has corrected the issues I expereienced.  Thank you for the quick update.  This is how things should be handled all the time.

     
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