I need help installing the Flash Player.
I may have (?) uninstalled Java, hoping to get more speed
from my computer, not realizing that I needed it. Now Java is
installed again, and the Java website checked and made sure it was
the right one.
Now when I try to install the Flash Player, it gave me a
website to go to
www.adobe.com/go/tn_19166, well, I learned that
this leads me to a "technical note" aka "tn" of 19166, I go there,
follow the instructions for item 3, and had to change item
7..."Ensure that the Run ActiveX Controls And Plug-ins option is
set to Prompt". So I did that. I even restarted my computer to make
sure.
Go to install the Flash Player again, and it let me do the
whole process, and then gave me the same technical note of 19166.
Try again, and then after checking the accept terms and
agreement, the next page says "Internet Explorerhas blocked this
sitefrom using an ActiveX control in an unsafe manner. As a result,
this page may not display correctly." And it doesn't. It doesn't
allow me to get the popup that says "install".
Then I went to the bottom of section 3 where it says
"Download and unzip Install_Flash_Player_9_ActiveX.zip." and I
click "download", and then I click "open" then double-click
"install" and then "run" and then the same message about tn_19166
came up again. Then Adobe said that they cannot help me any
further.
You may think that it is because of a firewall, and my Norton
has cancelled my subscription (computer glitch that I am trying to
now resolve as well, they asked me to update or upgrade, and I did,
and now my remainder of my subscription is gone!), but I do have
Comcast (ISP), but not finding their firewall, which I thought was
included (but this I suspect may be a small piece of the puzzle).
I called Adobe and they cannot help me beyond the point of
showing me the technical note. Can you please help me?! I know it
sounds like I have a big mess, and Norton I will fix separately.
I do not know what to do at this point and need help!
Thanks!