I`m Trying to install creative suits cs4 on win 7 and I`m getting this error
Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance.
What did Customer Support say????
Did you do a clean install of Windows 7 or did you upgrade from Vista? If the later, you probably want to do a clean install after backing up your data. If it was a new computer, then you might try either : http://www.adobe.com/support/contact/licensing.html or http://www.adobe.com/support/contact/cs4clean.html
I am having this same problem, tech support told me it was my anti-virus, so i unstalled it, downloaded it again from the site and it still is telling me that it has an error, this is so frustrating, I have never had a problem before with adobe's site till now.
i had the same prob it came after i tried to install it and it failed in the middle
i got the error mess when i tried instaslling it again i then fixed it by uninstalling what installed the first time i tryed to install it afterwards with no prob hope this helps for you
Same problem here. Working on Windows XP64. Trying to install After Effects CS4.
Shortly after clicking on the "Install Adobe CS4 Production Premium," it gives me the error listed in the subject.
Very frustrating. I've been on the phone for around two hours with no progress. Ugh!!!
I encountered the same problem and this is what I did to fix the install, at least partially. I say partially because my installer still couldn't install some modules of the Design Premium Suite but at least the marquee products work (who uses Air, Sing and Version Cue anyways?).
From what I've been told by TS, Win7 handles permissions differently than previous versions of Windows and this causes a lot of issues with installations, especially if you had previously installed trial versions.
On to the possible solutions. Be aware that if you are unlucky enough that you need to run through all these steps, you will probably waste 6 to 10 hours. Had I known what I know now after spending 3 weeks to get my installation to work, I would have just reformated my system and be back to work in a day. If you are facing impending project deadlines and can't afford a lot of downtime, a reformat might be your quickest, least frustrating option...
1) Login with an account that has full administrator powers.
If you're not certain your account is an admin account click Start and then your click on your account picture to bring up the "User accounts" window. Right below your account name it should say administrator. If it says Standard User you'll have problems.
2) Disable anti-virus software
3a) If you are trying to install CS4 on a fresh system go to step 4.
3b) If you are trying to install CS4 on a system that had previous versions or trials installed, you will have to run the Adobe Clean Script CS5. To run this you will have to download 2 programs:
the Windows Installer Cleanup Utility.
It is no longer officially supported by Microsoft but a quick google search will find it. You can also just download it from "http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html"
Adobe Clean Script CS4
Run the script with option 1, reboot and try to run the uninstaller. If it works go to step 5, if not...
Run the script with option 2, reboot and try to run the uninstaller. If it works go to step 5, if not...
Run the script with secret option 3, reboot and try to run the uninstaller. If it works go to step 5, if not...
4) Run the installer again, if it works, go to step 5.
If it doesn't, look at the install logs. They will be named something like "Adobe Creative Suite 4 Design Premium 4.0 04-15-2010.log.gz" and can be found here:
Windows 32-bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
Windows 64-bit (XP, Vista, 7): \Program Files (x86)\Common Files\Adobe\Installers\
You'll need a decompresser (such as 7-zip or Gzip) to open the container and a text editor that can handle large files (such as Textpad or Vi)
Search for an instance of the word ERROR (case sensitive) on the same line as a Registry Key or a Folder. The reason for this is that in some cases the installer will spot keys or folders that it cannot overwrite or delete due to lack of permissions. Rather than informing you it will just crash.
If you do spot offending keys mentioned in the installer log, create a copy of your registry before proceeding to delete them. Hopefully you won't have any problems deleting them. Because the installer quits as soon as it encounters one blocking key you might have to run the installer multiple times, reading the log after each crash, in order to get it to run properly. Case in point: I had to repeat this procedure 22 times.
If for some reason you don't have sufficient access to edit those keys or folders you will have to change their ownership. Let me know if that's the case and I will instructions. Due to a programming error, in some cases the ownership of some keys and folders gets set exclusively to "System" rather than to "Administrator".
5) Enjoy your installed suite.
Hope this helps,
I had the same problem. After (or while) checking system profile the installation crashed and the message "Setup has encountered an error and cannot continue. Contact Customer support for assistance."
I have a new Windows 7, Home Premium, 32-bit, and I tried to install CS4. After checking all over the internet, and trying all kinds of solutions, I finally found the problem. My problem was that I had moved My Documents to another location. That is, I still had the original My Documents folder and subfolders, but the target to My Documents had been changed to an external harddrive. I have the same solution on my old XP, and I had no problem installing CS4 on XP despite the politically incorrect path to My Documents. I restored the default path on the Windows 7 computer, and after that installation worked. I have not moved My documents back to the external harddrive though. I have had enough of testing right now.... :-)
Apparently there can be many different reasons for the same symptom./Cecilia
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