Flash player does not work

[JAGX02]

Yotube Works fine, but sites like IGN or Hulu do not.  The ads play, but then the player fails to load the video.

I'm running Windows 7 Ultimate 64-bit.

I've downloaded the latest drivers for both my graphics card and the latest version of Adobe and have tried installing/reinstalling them several times.

I use Fire Fox as my browser, and it just stopped working properly one day...

When I look in the plug-ins, the shockwave player is up-to-date, but they do not show the red icon, just the default blue looking lego.

[pwillener]

JAGX02 wrote:

When I look in the plug-ins, the shockwave player is up-to-date

What version is it?

[JAGX02]

10.3.181.14

[JAGX02]

I also tried DLing the .15 beta cersion, and messed around w/ the hardware/software acceleration, to no avail

[JAGX02]

bump?

[Guest]

Hi, Are you using IE9?

eidnolb

[JAGX02]

No, FF.

[Guest]

Hi, Ok. You may have to set the Global Settings.

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.html

See if that helps.

Thanks,

eidnolb

[JAGX02]

What settings should I be looking at?  It all seems pretty basic, like permissions and size of storage, but that stuff never changed, and I don't know what settings would necessarily affect the ability to load videos?

[Guest]

Hi, If you have those Settings as you want them then that is fine. I've been told after a Flash Player update, the Settings need reset, so I was just wanting you to check them.

Now, in addition to Security features with the 10.3 update, there is now a Flash Settings Panel Manager. Go to Control Panel and take a look at these and set those how you want.

Now, those apply to IE8/IE9/FF4. How you have your Cookies and History set upon closing the browser have an effect now.

This involves the browser(Temp) Cookies and the LSO's(Local Shared Objects). Following is what a member of the Flash Player Team has posted:

Hello, Please uncheck the checkbox in your browser to delete cookies upon exit. Starting with 10.3, Flash Player has implemented the Flash Player LSO clearing feature to remove Flash LSOs (sometimes mistakenly called Flash cookies) from the browser context. Therefore, if this checkbox is checked, your Flash Player LSOs (saved games, saved logins) will be deleted as well. More info on this feature can be found here:http://kb2.adobe.com/cps/901/cpsid_90194.html#main_lso Thanks, StephenFlash Player team

Hi eidnolb,
This is really not as complicated as it seems.
So far, browser vendors who have implemented this functionality have chosen to combine cookies with Flash LSOs with regards to clearing history. This should give you the granularity that you need: If you clear your history and you tell the browser to clear cookies as well, Flash LSOs will be cleared. If you clear your history but you don't select cookies, Flash LSOs will remain on the machine.

Of the currently shipping browsers, IE8, IE9 and Firefox 4 have chosen to combine cookies and Flash LSOs. Earlier versions of these browser don't support this new functionality. Other browsers may support this functionality in future versions.
Thanks,

Stephen

Flash Player team

Hulu is pretty fast on supporting updates of Flash Player so I wouldn't think that would be a problem. Do you use adblock or adblock plus? Any popup blocking software? Any extensions/addons/plugins in FF that would conflict? Sometimes those may not have presented a problem prior to a Flash Player update or a browser update, but may afterwards. Since Flash Player works thru the browser, it's always something to keep in mind.

What about RealPlayer? Do you use that?

Thanks,

eidnolb

[JAGX02]

Hmmm I wasnt finding the 'control panel' settings, unless they are the same as the global settings on the page you linked me to earlier, then they are the same settings found in different places. Flash Settings Panel Manager, what/where in control panel is it?

I don't use real player.  I do use the trackerblock addon for FF, but tinkering with that didn't change anything.

I hope they release an update fix for this soon workarounds are annoying!

[Guest]

Hi, Click on Start and then Control Panel. You should see the Red Flash Player logo. That is it.

Trackerblock would interact with the new Flash Player Settings Manager. Do you think Trackerblock is conflicting with the Website Storage Panel Settings? Or any of the other Settings?  Many websites use the LSO's(Flash cookies) so that would be something to consider as well. Especially when deleting Cookies when your browser closes deletes the LSO's.

Thanks,

eidnolb

[JAGX02]

I disabled trackerblock and it didn't fix it...

I'm in the Adobe settings manager via the control panel, but there are a few things I want to ask about before I mess with them.

Should I hit the delete button under advanced, where i can delete browser data and settings?  I'm honestly not sure if/why one would delete flash settings with this option for every day users?

Aso, it says I have no Active X installed, does this matter/where should I get it if I need it?

[Guest]

Hi, Under the Advanced Tab, before deleting, I would look under the Storage Tab, which explains that some.

Then I would go to the Global Settings Panels and read about the Local Storage Settings which gives more detailed info.

Where did you receive a message that you don't have the ActiveX Installed? I'm not clear on that

Thanks,

eidnolb

[JAGX02]

It's in the control panel under advanced tab, it says my flash vesrion, but says no Acive X is installed.

[Guest]

Ok, thanks. Under the Advanced Tab, the 10.1.181.14 is listed by ActiveX version. Plug-in version: not installed( I don't use any browser except IE) 

So for you the version # is listed for Plug-in version, since you use FF. If you haven't Installed Flash Player into IE, then it would not list it for the ActiveX version.

eidnolb

[Guest]

You may want to check the system requirements here for Hulu: http://www.hulu.com/help Look also what Player they use, their own or WMP or? I've always found if a site has the system requirements then that is very helpful since websites may have different requirements.

What is the URL for the IGN you listed?

Thanks,

eidnolb

[JAGX02]

Well my PC is new, and it worked before this update, so it can't be the system reqs.

Here is a link:

http://www.hulu.com/watch/245923/the-daily-show-with-jon-stewart-tue-may-31-2011

http://www.ign.com/videos/2011/05/31/ign-rewind-theater-campaign-trailer

None of the Hulu or IGN videos work, it appears that I can only view youtube vids.

[Guest]

Hi, I didn't have any issue with Hulu. I did find this regarding Hulu and Firefox. Some of the posts are about 1 year old. However, the solutions would apply. Since McAfee was mentioned and a Firewall were two conflicts, I thot you may want to read this.

http://support.mozilla.com/en-US/questions/673117

I use MSE (Microsoft Security Essentials) that have no addons in the browsers & Windows Firewall. Using IE8 with FP 10.3.181.14.

The other site I didn't view any videos, since by doing so I had to agree to their rules. Perhaps the same problem with Hulu would apply to IGN. (If you find that McAfee and or the Firewall is a conflict)

Even though with the previous version of FP you didn't have a problem, perhaps a McAfee update may have.

In your Firefox plugins, is the Shockwave Flash plugin Enabled and do you only have one listed?

Thanks,

eidnolb

[JAGX02]

Hmm I do have Mcafee, I'll tinker around with that, perhaps it is an update from them that is messing things up...

I'm looking at my plug-ins, I have "Shock Wave Flash" enabled, I also have something called 'Shockwave For Director' enabled, it says that is a plug-in for director netscape???

Tried Ff safe mode, didn't solve it.

I'll try disabling the latter and post results, along with checking the firewall.

Hmmm Mcafe won't open, something is amiss... now to create an account on their forums...

[JAGX02]

OK I FINALLY fixed it.

After reading threads about firewalls, I tried to check Mcafee, but it wasn't working properly.  I made a post on Mc's site, and they said it was a buggy IE beta that was messing it up, so I unistalled that, but Mc still didn't work.  I couldn't even uninstall it!  So, I had to dl a removal tool from Mc (guess they have issues and developed a way to save you once your anti-virus goes berzerk).

Anyways, so I un/reinstalled Mc and lo!  Now Flash works!

Thanks!

[Guest]

Hi, That was strange that McAfee wasn't working properly, but things do happen. So they had you use the Removal Tool and then reinstall. I wouldn't see where IE would have anything to do with it, since you use the FF browser.

Glad that fixed it for you. It's not easy to find out what is causing a problem.

That Shockwave Director you mentioned, that is the plugin for the Shockwave Player you have Installed. Not related to Flash Player though.

I do appreciate you posting the issue and how it was resolved. Also if you would mark your thread as answered, it would be helpful for other users, since many use McAfee & perhaps that may be something they could check. In fact I am helping on another thread that is having a problem similiar to yours. Can't remember if they use McAfee, but will have them check their Anti-Virus just in case.

Regards,

eidnolb

[JAGX02]

Run the Mcafee removal tool to fix that program, also try re-installing IE ro fix Mcafee to allow flash to work properly.

[Guest]

Thanks JAG, I've bookmarked your thread for others to check if they have this problem

If you decide to Install Flash Player in IE, you can use this link:

http://www.adobe.com/products/flashplayer/fp_distribution3.html  Use the "Download EXE Installer" and SAVE it to your Desktop.

You would not need to use the Uninstaller if you don't currently have FP in IE.

However, you would close all browser windows, disable McAfee, disable any instant messenger services in the system tray.

Run the Installer, then Reboot. Then re-enable all that you Disabled.

Thanks,

eidnolb