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What is the correct procedure to install a TCS application not included in the initial installation?

Jun 1, 2011 11:56 AM

I can go through the installation procedure to the point when I've switched to the 2nd DVD. Setup resumes and a few seconds later states that no application was installed.


I'm adding Captivate to my initial installation of FM9, Acrobat9 and Photoshop. I'm not uninstalling them first. Should I? Why?


The initial installation was a year ago. The OS is Windows 7.





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    Jun 1, 2011 12:22 PM   in reply to douglasmccarthy

    Captivate's been part of the TCS since version 1 - what versions were you starting from and going to? I'm not familiar with installing TCS over point product components - you may have to deactivate them, uninstall them, and reactivate.

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    Jun 1, 2011 1:12 PM   in reply to douglasmccarthy

    So you already have TCS2 but didn't install the full suite the first time around? So now you just want to add Captivate? I believe in that case you just select it off the list. The installer skips all the ones that you haven't selected and only does the one you have. I think Captivate is on the 2nd DVD (at least it was on the TCS2.5 upgrade one I got), so you may have to start with that one first.


    Another option (because some have reported issues with installing from DVD) is to copy the contents of both DVDs to a temp folder on your hard drive and start the install from there.

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    Jun 1, 2011 1:24 PM   in reply to douglasmccarthy

    Sorry Douglas - blank post came through

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