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millerpa
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Acrobat Reader X freezing in Windows7 64-bit

May 10, 2011 9:03 AM

I am using Acrobat Reader v10.0.1 in Windows7 (64-bit) with 12Gb of RAM and I encounter freezing of the application nearly every time I use it. This 'freezing' is observed as the image on the screen losing large portions of text or buttons with the applications faling to respond to any inputs. It seems to occur more on larger files but it is not limited to this. I also notice that I show multiple instances of the Acrobat.exe in task manager even though I have closed all but one document. In order to get around this problem, I have been killing all acrobat processes in task manager and then re-opening the documents I am reading. I can then work with those documents for awhile (awhile is a variable amount of time). I have uninstalled and re-installed version 10 and all of my video drivers are up to date. This is the only application that appears to freeze on this (new) computer.

5020 Views   4 Replies   Latest reply: John S. Peterson, Jun 2, 2011 9:13 AM
 
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  • John T Smith
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    1. John T Smith,
    May 10, 2011 9:09 AM   in reply to millerpa
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    1-Reader has a different forum http://forums.adobe.com/community/adobe_reader_forums

     

    2-If you have Win7 64bit Pro or Ultimate, read A fix via Virtual XP http://forums.adobe.com/thread/702693?tstart=0

     
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  • millerpa
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    2. millerpa,
    May 10, 2011 9:21 AM   in reply to John T Smith
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    I did not see the reader forum when I was mapping this topic, but I will move it (create a new one?) there. Thx.

     

    I have Windows 7 Enterprise. I am not sure the other topic applies to me as it is referring to Premier Pro 2.0. I will continue in the Reader forums, though. Thanks again.

     
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  • John T Smith
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    3. John T Smith,
    May 10, 2011 9:44 AM   in reply to millerpa
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    That is an EXAMPLE of one product that worked via Microsoft's Virtual XP module... there are many other products that require some kind of compatibility mode to work in Win7

     

    You may also right click the Reader icon and set a compatibility mode

     
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  • John S. Peterson
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    4. John S. Peterson,
    Jun 2, 2011 9:13 AM   in reply to millerpa
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    This sounds similar to what I'm experiencing with Acrobat X, reported here http://forums.adobe.com/message/3715272. The problem is so frequent that I had to read the pdf in a virtual machine or another reader software like Chromium.

     

    It would occur after just a few minutes, over and over.

     

    It's also annoying that the incredibly incompetently written Acrobat code doesn't only freeze the Acrobat GUI, but the entire screen and Windows GUI operations, since I have open unsaved documents that would be lost if completely lose control of the Windows GUI and is forced to a hard reset.

     
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