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Premiere Pro CS4 & Earlier

luke_hamilton Calculating status...

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Media Encoder CS4 crashes when launching

Jun 9, 2009 5:03 PM

I have Master Collection CS4 for the PC and when i try to open Media Encoder or export from Premiere Pro (which auto-launches ME) the program goes through the typical loading process and as soon as gets past the ME loading badge it crashes.

PLEASE HELP! I can't encode/export any of my projects any more

Thanks in advance for any advice.

lh

4395 Views 18 Replies Latest reply: depaulg1234, Sep 19, 2011 5:07 PM

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1. Harm Millaard,

Jun 9, 2009 5:11 PM in reply to luke_hamilton

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Yeah, I had the same problem with my car. It didn't start. Why?

If you need help quickly...Guideline for posting an effective question

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2. kgulati,

Jun 10, 2009 1:26 AM in reply to luke_hamilton

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Try removing the AME preferences from
C:\Users\username\AppData\Roaming\Adobe\Adobe Media Encoder\4.0

before relaunching AME.

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3. luke_hamilton,

Jun 14, 2009 9:59 PM in reply to kgulati

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Thanks for the response ... however, no dice. I removed prefs and re-launched the app and it still crashed immediately after it got past the loading badge.

lh

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4. luke_hamilton,

Jun 14, 2009 10:09 PM in reply to luke_hamilton

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Fixed!!!

kgulati's post gave me an idea and when i found this post for Premiere (http://kb2.adobe.com/cps/404/kb404804.html) a lightbulb went off.

Solution (Vista):

1 - goto C:\Users\[username]\AppData\Roaming\Adobe\Adobe Media Encoder
2 - rename the folder "4.0" to "4.0 old" (or whatever you like)
3 - relaunch AME and it rebuilds all the logs/prefs in a new 4.0 folder

cheers!
lh

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5. PistolSlap,

Feb 9, 2010 4:06 AM in reply to luke_hamilton

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Doesn't work for me... im running XP... any more ideas?

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6. Harm Millaard,

Sep 22, 2010 3:18 AM in reply to PistolSlap

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#1.

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7. PistolSlap,

Feb 9, 2010 12:52 PM in reply to Harm Millaard

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huh???

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8. Jeff Bellune,

Feb 9, 2010 12:52 PM in reply to PistolSlap

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He means that you should read post #1 and click on the link provided there.

-Jeff

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9. briank_crisp,

Mar 4, 2010 1:06 PM in reply to luke_hamilton

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Mine is crashing at start up too. I'm running 4.2.0.006 on an intel based Mac Pro running OSX 10.6.2. It gets about half way through then crashes. My mac system doesn't have the same folder structure so what's the path to my prefs?

Here's the top of my crash report:

Process:         Adobe Media Encoder CS4 [454]
Path:            /Applications/Adobe Media Encoder CS4/Adobe Media Encoder CS4.app/Contents/MacOS/Adobe Media Encoder CS4
Identifier:      com.adobe.ame.application
Version:         4.2 (4.2)
Code Type:       X86 (Native)
Parent Process: launchd [182]

Date/Time:       2010-03-04 13:03:33.958 -0800
OS Version:      Mac OS X 10.6.2 (10C540)
Report Version: 6

Interval Since Last Report:          356517 sec
Crashes Since Last Report:           1865
Per-App Interval Since Last Report: 83 sec
Per-App Crashes Since Last Report:   6
Anonymous UUID:                      23229857-B286-43FE-9B8B-2DD5888F4E69

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000026f7e138
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

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10. jeepfan,

Mar 5, 2010 7:54 AM in reply to luke_hamilton

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What's with this Milaard guy?

"Yeah, I had the same problem with my car. It didn't start. Why?"

I've noticed his snarky comments like this several times now. Can't he be more constructtive?

Now I remember why I haven't used this forum for several years.

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11. Harm Millaard,

Mar 5, 2010 8:55 AM in reply to jeepfan

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How to ask questions the smart way

(written in my jeep with the fan turned off)

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12. CZorn,

Mar 5, 2010 1:17 PM in reply to Harm Millaard

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Okay I may not be that technical but I had a huge project last summer (over 1 hour, multi chapters) and I was having the same problem. I found by reducing the size of the project helped by eliminating old renders like the AVID attic. You may have to re-render your time line, but its just one single render with a major reduction in project file size.

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13. briank_crisp,

Mar 5, 2010 1:37 PM in reply to briank_crisp

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I fixed mine when I threw away the prefs file in the library. All good now.

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14. Rick Brooke,

Sep 21, 2010 8:49 AM in reply to luke_hamilton

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Hi,

Does anyone have the details for this fix where the AME preference files are in Mac Snow Leopard? What is the path to the files to delete please?

Thanks!

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15. HugoMontes,

May 31, 2011 8:08 AM in reply to luke_hamilton

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Worked for me. Thank you very much!!

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16. James Newton, ACP,

Jun 4, 2011 8:39 AM in reply to Rick Brooke

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On Mac 10.6.7, I removed the folder Mac HD:Users:<username>:Library:Preferences:Adobe:Adobe Media Encoder:

This fixed the problem for me.

FYI, the folder I deleted contained two sub-folders, named 4.0 and 5.5. Both of these appeared to be empty.

I had initially uninstalled, then reinstalled, the entire CS4 suite, in a fruitless attempt to solve the problem. This explains why the 4.0 folder appeared empty. I had installed a demo version of CS5.5 but had not used the latest version af Adobe Media Encoder yet. This explains why the 5.5 folder appeared empty. However, if I manually recreate a 5.5 folder, the crash does not recur. I am guessing that there may have been an invisible file (whose name begins with a dot, like .invisible.txt) in the folder that I deleted.

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17. James Newton, ACP,

Jun 4, 2011 8:34 AM in reply to jeepfan

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Harm Millaard is from the Netherlands. http://vimeo.com/user457793

Dutch culture is very direct, in a surgical kind of way. A Dutch person will make very precise criticism of others, on the understanding that it is important to focus on the details of what can be changed. Criticism of one aspect of a person's behaviour is not considered a criticism of the person as a whole.

In the part of the world where I grew up, there is a completely opposite cultural attitude, which I think is best summed up by the phrase: "If you spit on one person, you drown them all." I have had to learn to appreciate Dutch directness.

This is a multi-cultural forum, where developers with the same interests and from many cultural backgrounds work together. Each of us needs to be mindful that people from other cultures may not share our values. Except in exceptional cases, we can assume that every member of this forum is here with the intention to learn and to help others. Each of us does this from within our own cultural perspective.

You may like to look at the impressive list of helpful responses that Harm Millaard has made over the past nine years. I think that you will see that his intentions are clear.

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18. depaulg1234,

Sep 19, 2011 5:07 PM in reply to luke_hamilton

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I found this from another post and it solved the problem. Copy the dvacore.dll file from Program Files\Adobe\Adobe Premiere Pro CS4 and paste it onto Program Files\Adobe\Adobe Media Encoder CS4. Problem solved.

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