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dynfo
dynfo
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Flash Player green screen.

Jun 9, 2011 11:38 PM

Hi there,

 

I have an issue with my flashplayer on Mozilla :

- Hardware Acceleration enabled.

- Green screen upon loading any video.

- When I toggle full screen, green screen go off and the video plays normally.

 

So my point here is : can I remove the green screen automatically ? Without full screen/back to normal size ?

Thank you.

 

 

Edit : I have the right drivers for my graphic card, just checked them.

Oh, and when I load a video, my computer freezes for like 3sec.

Yes, when I disable Hardware Acceleration everything is normal.

8150 Views   12 Replies   Latest reply: JRP_AAA, Jul 16, 2012 3:49 PM
 
Replies
  • Pat Willener
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    1. Pat Willener,
    Jun 10, 2011 6:47 PM   in reply to dynfo
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    And if you disable Hardware Acceleration?

     
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  • dynfo
    Currently Being Moderated
    2. dynfo,
    Jun 11, 2011 12:59 AM   in reply to dynfo
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    dynfo wrote:

     

    Hi there,

     

    I have an issue with my flashplayer on Mozilla :

    - Hardware Acceleration enabled.

    - Green screen upon loading any video.

    - When I toggle full screen, green screen go off and the video plays normally.

     

    So my point here is : can I remove the green screen automatically ? Without full screen/back to normal size ?

    Thank you.

     

     

    Edit : I have the right drivers for my graphic card, just checked them.

    Oh, and when I load a video, my computer freezes for like 3sec.

    Yes, when I disable Hardware Acceleration everything is normal.

     

    My point is, can I use the hardware acceleration without having all this issues ?

     
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  • eidnolb
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    3. eidnolb,
    Jun 11, 2011 4:10 PM   in reply to dynfo
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    Hi, Pat will need to know what Operating System you are using and if it's a 64bit or 32bit system. Also browsers used and version numbers.

     

    Also it would be helpful to know what websites you experience this with too.

     

     

    Pat won't be back on the Forum until later this evening, so if you can post that info it would speed things up.

     

     

     

     

    Thanks,

     

     

    eidnolb

     
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  • Pat Willener
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    4. Pat Willener,
    Jun 11, 2011 6:42 PM   in reply to dynfo
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    Hardware Acceleration is fine if your video adapter and its device driver fully supports it.

     

    Do you have the latest driver installed?

     
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  • dynfo
    Currently Being Moderated
    5. dynfo,
    Jun 11, 2011 11:28 PM   in reply to Pat Willener
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    I have Windows 7-32bits. Mozilla Firefox 4.0.1

     

    I assume that I can use the Hardware Acceleration, because everything was working fine like 1 month ago.

     

    Yes, I have the latest drivers installed.

     

    My graphic card is : ATI Mobility Radeon HD 4500/5100 Series with 1769mb.

     

    For the website it's all of them, that uses flashplayer.

     
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  • Pat Willener
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    6. Pat Willener,
    Jun 12, 2011 1:41 AM   in reply to dynfo
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    dynfo wrote:

     

    I assume that I can use the Hardware Acceleration, because everything was working fine like 1 month ago.

    Your hardware may not have been supported by that version of Flash Player.  It would not have used Hardware Acceleration at the time.

     

    Now with the newest Flash Player version your hardware may be supported, but the hardware & drivers may not handle it correctly.

     

    So until you have better drivers installed, you may just need to disable HA.

     
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  • dynfo
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    7. dynfo,
    Jun 12, 2011 3:06 AM   in reply to Pat Willener
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    So .... you're saying that I have to wait for AMD to release new drivers ?

     
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  • Pat Willener
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    8. Pat Willener,
    Jun 12, 2011 6:16 PM   in reply to dynfo
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    Or... you can try this http://kb2.adobe.com/cps/839/cpsid_83952.html


     
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  • dynfo
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    9. dynfo,
    Jun 13, 2011 1:50 PM   in reply to dynfo
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    It still doesn't work.

    Well, I guess i'll have to wait.

    Thanks for the help.

     
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  • JRP_AAA
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    10. JRP_AAA,
    Jul 15, 2012 7:22 PM   in reply to dynfo
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    I have the same issue. I just updated my AMD drivers to the latest (which are beta drivers) and now I have green video with hardware acceleration enabled. Turning it off fixes it, for now. The processing speed isn't the issue, but the video playback quality isn't as good with software.

     

    System: Phenom II 1090T / Radeon 4870

     
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  • Chris Campbell
    8,774 posts
    May 4, 2010
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    11. Chris Campbell,
    Jul 15, 2012 11:22 PM   in reply to JRP_AAA
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    Could everyone running into the green screen issue please post their dxdiag files for us to take a look at?

     

    Thanks,

    Chris

     
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  • JRP_AAA
    Currently Being Moderated
    12. JRP_AAA,
    Jul 16, 2012 3:49 PM   in reply to Chris Campbell
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    Done via bug interface. #3288931

     

    Edit: updating to latest player fixed the issue

     
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