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Chris Campbell 9,446 posts
May 4, 2010
Currently Being Moderated

How to report a crash with Flash Player

Sep 6, 2011 8:31 PM

In this thread, I'll be describing the different processes for reporting crashes in Flash Player.  We're committed to finding and fixing these bugs and we appreciate any help you can give us!


In general, when reporting a crash, please create a new bug over at bugbase.adobe.com and a new thread so that your issues won't be lost in threads that can sometimes span many pages.  When creating the bug, please include the following information:

 

1. A brief explanation of what you were doing when the crash occurred.  Screenshots and or video of the steps required are always welcome!  Cell phone captures work great.  Many times we can pick up on small subtleties with a simple picture.

 

2. An exact URL where the crash occurred.  Even though a crash might appear to happen in many places (like all videos on youtube for example), it still helps us to have an exact URL so that there are no ambiguities in our testing.

 

3. A crash log!  See the posts below for details on creating crash logs for your particular browser.

 

4. Your current version of Flash Player

 

5. In some cases, computer hardware and drivers can contribute to a crash.  Getting your system details is always helpful.  Here are some simple steps to gather system details for Windows, Mac, and Linux.

 

Thanks!

Chris

 
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