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Steve650
Currently Being Moderated

two scripts won't load

Jun 20, 2011 11:54 AM

Hi, I'm working on a project containing ten short scripts.  Two of them won't load... they get stuck on the title page and then the program freezes up - whether I'm in the story app or on IE9.

 

Can you please help?

 

The offending scripts are called:

 

TTM-03 Saving

TTS-02 Making it Rain

 

The others appear to be fine.

 
Replies
  • Ali Abbas Rizvi
    30 posts
    Oct 30, 2009
    Currently Being Moderated
    Jun 20, 2011 1:36 PM   in reply to Steve650

    Hi Steve

     

    We are sorry to hear that you are facing such an issue. Just to understand your problem better, when you say your application "freezes" does that mean that the application turns unresponsive and you are forced to kill it (from task manager) or that the application continues to run and respond just that your particular scripts don't work. Also, it would be good to know as to what version of the Flash player plugin you are on. In order to find out the version click on http://www.adobe.com/software/flash/about/ from your IE9.

     

    Thanks

    Ali

    Adobe Story Team

     
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  • Ali Abbas Rizvi
    30 posts
    Oct 30, 2009
    Currently Being Moderated
    Jun 21, 2011 12:15 AM   in reply to Steve650

    Hi Steve

     

    Would it be possible for you to share the script with me (aabbasri@adobe.com).  For that, go to the projects view, click on the twirly on the left of  the document, it will have an option to share.We'll try and fix the  document for you.

     

    Thanks

    Ali

    Adobe Story Team

     
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  • Ali Abbas Rizvi
    30 posts
    Oct 30, 2009
    Currently Being Moderated
    Jun 21, 2011 6:49 AM   in reply to Steve650

    Hi Steve

     

    Got the documents. We are looking into the issue.

     

    Thanks

    Ali

    Adobe Story Team

     
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  • Currently Being Moderated
    Jun 21, 2011 7:37 AM   in reply to Steve650

    Hi,

     

    We were able to debug the issue at our end and figure out the problem.

     

    The problem occurs when we have more than one revisions in the document and the 'Viewing options' is set to 'Active'. If we change the 'Viewing option' to 'All' the document loads properly. To do that, go to Production->Manage Revisions and change the Viewing option setting to 'All'.

     

    Sorry for the trouble. We will be fixing the problem soon.

     

    We have changed the setting with the document you shared with us, so it should load properly.

     

    Regards,

    Sunny

     
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