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The image exceeds the size Save for Web & Devices was designed for

Jun 10, 2010 9:44 AM

  Latest reply: geranium16, Jun 30, 2011 9:41 PM
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  • Currently Being Moderated
    Jun 21, 2011 11:56 AM   in reply to snorkeler

    Our original full sphere panorama images are 6000 x 3000px 16bit 105mb .TIF's.

     

    Photoshop CS4  works

    We converted them to 6000 x 3000px  8bit  .tif.  When using Save for Web and Devices we would get the "Warning 'Image exceeds".  We clicked "yes" knowing that it would take some time.... but that was ok.  The two pane panel properly dispalyed our 2 images. Original pane shows 7.5mb.  By using the compression slider we are able to get the file down to our desired file size of 6.5mb

     

    Photoshop CS5 does not work

    We converted them to 6000 x 3000px  8bit  .tif.  When using Save for Web and Devices we would get the "Warning 'Image exceeds".  We clicked "yes" knowing that it would take some time.... but that was ok.  The two pane panel is displayed now in RED overlay and fails to let us go any farther.

     

    Obviously, programmers really do know the maximum file size that can be handled in Save for Web.  Question is why isn't the maximum file size shown in the documentation... then there would no SFW issue to talk about here in the forum.

     

    Guess that is why I am still using CS4 for conversions  and later using CS5.5 for our normal work flow.

     

    /s/

    Dave still at 360Texas.com

     
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    Jun 21, 2011 12:23 PM   in reply to texas360

    CS4 and CS5 are two different programs. CS4 is based on Carbon and CS5 is Cocoa. You may be experiencing a bug that crept in through this transition. You can report the bug here.

     

    SFW's image formats (GIF/PNG/JPG) may have their own unique size limitations so the initial warning you see before SFW loads would not be able to know your intent yet. This is why a general warning appears.

     

    If SFW was actually used on images intended for web and device display (as it was intended) then there would be no SFW issue to talk about here in the forum. 

     
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    Jun 21, 2011 12:33 PM   in reply to Marian Driscoll

    Thank you for your reply.

     

    Sorry I forgot to mention,  we are on a PC Windows Vista.

     

    So I know CS 4 SFW works and CS 5 SFW does not work.   Our output is to .jpg only.

     
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  • Currently Being Moderated
    Jun 21, 2011 12:34 PM   in reply to Marian Driscoll
    CS4 and CS5 are two different programs. CS4 is based on Carbon and CS5 is Cocoa. You may be experiencing a bug that crept in through this transition. You can report the bug here.

    FYI, "Photoshop Family" bug reporting is actually here now:

    http://feedback.photoshop.com/

    (And Feature Requests has moved there too)

     
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    Jun 21, 2011 12:43 PM   in reply to charles badland

    All roads lead to the same place. But you saved an extra click.

     
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    Jun 21, 2011 12:53 PM   in reply to charles badland

    Thanks,  I did cross post our issue at the URL you recommended.

     
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    Jun 21, 2011 12:58 PM   in reply to Marian Driscoll
    All roads lead to the same place. But you saved an extra click.

    Actually a scroll and 2 clicks.

    More importantly, the "place" is very different now. It is a lot less formal way to report a problem or request a feature. I'm curious how well that venue will work - especially when a new PS version comes out.

     
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  • Currently Being Moderated
    Jun 21, 2011 10:57 PM   in reply to texas360

    texas360 wrote:

     

    …Sorry I forgot to mention,  we are on a PC Windows Vista…

     

     

    Are you aware that you're posting to the Adobe Photoshop MACINTOSH forum?

     

    The confusion you caused led to your receiving some Mac-specific tips.  You can disregard any reference to Carbon and Cocoa

     

     

    ____________

    Wo Tai Lao Le

    我太老了

     
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    Jun 22, 2011 8:36 AM   in reply to Tai Lao

    Opps no did not realize ... ah now I see up at the top Photoshop Mac.

     

    I actually arrived here using Adobe's search feature that did not have a box to specify the Forum platform...

     

    Thanks for the heads up...

     
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  • Currently Being Moderated
    Jun 26, 2011 4:11 PM   in reply to Marian Driscoll

    This 'warning' appears in both Photoshop and Illustrator... my problem is in Illustrator. I have a very simple, 100 pixel square RGB graphic that I am trying to use SFW with and get the warning. I am sure there is something I am missing but I just wanted to use SFW to make a 25x25 pixel PNG version of my 100x100 pixel original and not only get the memory warning, if I say that I want to continue, it actually does run out of memory and fails! Any suggestions on a work around for me?  Thanks.

     
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    Jun 26, 2011 10:39 PM   in reply to LavaSlider

    Check your size and resolution info -- you wouldn't get that warning if the image were only 100 pixels on a side.

     
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    Jun 27, 2011 9:43 AM   in reply to Chris Cox

    I know it is hard to believe but I've run into this multiple times with small 50x50 pixel or 100x100 pixel drawings.

     

    To reproduce:

         1. Open Adobe Illustrator

         2. From file menu, select New...

         3. Settings on panel:

                 New document profile: Custom

                 Number of artboards: 1

                 Size: Custom

                 Width: 100 px     Units: Pixels

                 Height: 100 px

                 Bleed: 0/0/0/0

                 Color mode: RGB

                 Raster effects: Screen (72 ppi)

                 Transparency grid: Medium

                 Preview mode: Default

         4. Select the Line segment tool (\)

         5. Draw a line segment

         6. Change its weight to 6 pt

         7. Change end caps to round

         8. From edit menu, select Copy

         9. From Edit menu, select Paste in Front

         10. From Object menu, select Transform/Rotate...

         11. Choose 38 degrees, and OK

         12. Select the Selection Tool (V)

         13. Select the first line segment drawn and drag it to the right a little

         14. Select the other line segment and drag it a little

         15. Click outside, someplace away from the line segments, to deselect them all

         16. From File menu, select Save for Web and Devices

         17. May get memory warning... or you may get Save for Web and Devices dialogue

                 If no memory warning, repeat steps 13-15.

                 It is somewhat random, sometimes after fiddling around I get the warning,

                     sometimes I don't, I can't figure out what triggers and how to get it to

                     stop.

     

    So, as far as anything I can figure out (but I am a real novice with Illustrator), the image is really only 100 px on a side, and has nothing other than simple geometries in it, yet I get this error. As I am generating a bunch of simple arrows, pointers, etc., icons for an application I have been seeing this warning a lot.

     
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    Jun 27, 2011 10:15 AM   in reply to LavaSlider

    Again, SaveForWeb will not, can not, give that warning for an image that small.  That means that the image given to SaveForWeb is actually much larger.

     

    But you might get more answers in the Illustrator forum - they probably have a better idea why Illustrator is feeding SaveForWeb a larger image than the document you specified.

     
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    Jun 27, 2011 4:45 PM   in reply to Chris Cox

    I know you firmly believe that it "will not, can not, give that warning for an image that small". I also have seen it over and over with drawings that small. I think that maybe "it should not give that warning for an image that small" is far more accurate, unless there is a bug in the program or unless, as you assert, my drawing is actually much larger. I do not know how to see if the image is actually larger but, as I described, I have only asked for a 100x100 pixel RGB image at 72 ppi. Telling customers they must be crazy because what they are seeing is impossible is poor customer service. Did you bother to open Illustrator to see?

     

    I searched the Illustrator forum and there is no thread having to do with SaveForWeb and the image exceeds the size save for web... I had hoped since people on this forum were familiar with the issue they could point out what I am doing wrong or why Illustrator thinks my drawing is far larger than it is.

     

    I did manage to get it to generate the error every time, without fail. If you want proof that it will and can give that error for an image that small you should take the 30 seconds it would take to test it. Create a document, set it to 100x100 pixels, select the Line Segment Tool (\), draw a line segment, select the Selection Tool (V), click to the left of the rulers so the line segment is no longer selected and the rulers disappear, select Save for Web & Devices... from the menu. Bang! Warning! Every time!

     
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  • Currently Being Moderated
    Jun 27, 2011 5:38 PM   in reply to LavaSlider

    Telling customers they must be crazy because what they are seeing is impossible is poor customer service. Did you bother to open Illustrator to see?

     

    Chris is a Photoshop Engineer. From what I can tell...  very separate departments at Adobe. And he is NOT a customer service rep, so drop the attitude.

    His response to you was in no way insulting or dismissive. He suggested you post in the AI forum, which I gather you did not. Search in these fora is spotty at best.

    Can you repeat this in Photoshop?

     

    If this were a bug, I'm sure we would see many others having this exact problem.

     

    I can't reproduce it.

     

    Have you tried resetting your AI Preferences?

    Have you tried trashing your AI Save for Web Preferences? (home>Library>Preferences>Adobe Save For Web AI X.xx)

     

    It would also be helpful to include details like OS version, PS and AI versions, and make sure they are all up to date.

     
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  • Currently Being Moderated
    Jun 27, 2011 6:23 PM   in reply to LavaSlider

    Did you bother to open Illustrator to see?

    Yes, I did.  No warning, no problems.

    I also opened the source code for Save For Web and double checked the conditions for that warning before making my post.

     

    Save For Web gives the warning, because the image it was given by Illustrator is larger than expected.

    For some reason, Illustrator is creating a much larger image than you specified.

    Unfortunately, there are multiple controls in Illustrator that could cause that.

     
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  • Currently Being Moderated
    Jun 27, 2011 10:29 PM   in reply to LavaSlider

    LavaSlider,

     

    I'm with guru Cox on this one too.

     

    Perhaps your Illustrator installation or its preferences are corrupted and the application is actually using different units than what it's showing.  I would, for instance, definitely expect a 100 m x 100 m image @72 ppi to throw that error message at you.  But this is a question for the experts at the Illustrator forum.  I can't remotely help you, because my Illustrator needs are very, very modest and I make do with version 10.0.3, which does a heck of a lot more than I'll ever need—just as Photoshop 11.0.2 ("CS4") does.

     

     

    ____________

    Wo Tai Lao Le

    我太老了

     
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  • Currently Being Moderated
    Jun 28, 2011 3:58 AM   in reply to LavaSlider

    LavaSlider wrote:

     

    ...Telling customers they must be crazy because what they are seeing is impossible is poor customer service....

    I'm not seeing where Chris said that you were crazy.

     

    Based on your whacked perception of what Chris typed, it seems difficult to deny that you are crazy. 

     
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  • Currently Being Moderated
    Jun 28, 2011 1:37 PM   in reply to Marian Driscoll

    If Chris says it is impossible and I am saying I see it, then the

    implication is that I must be hallucinating, since, if it is impossible,

    it can't be there. Only crazy people hallucinate, right?

     
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    Jun 28, 2011 1:40 PM   in reply to Chris Cox

    Thanks, Chris. I was trying to figure out what those other controls might be. I did not know you had tried it or looked at the code.

     

    I still don't think I'm hallucinating, so it is not impossible. I just need to figure out what I'm doing wrong to cause it.

     
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    Jun 28, 2011 2:39 PM   in reply to LavaSlider

    You're still making quite a crazy leap to infer an implication that simply was not there.

     

    What you see is unusual if not impossible on a normally functioning system. We have no idea what you have. I don't see where you specified your software and system versions. That could certainly help troubleshoot the matter.

     
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  • Currently Being Moderated
    Jun 28, 2011 3:00 PM   in reply to Marian Driscoll

    A couple Illustrator possibilities....

     

    a) you aren't acutally working on a 100x100px artboard. Perhaps it's set to 100x100 inches and you hadn't noticed.

     

    b) You've unlocked or released a guide and that guide is being seen when calling the SFW dialog. A full pasteboard guide is absolutely above what SFW will allow.

     

    c) you really are crazy

     

     

     

     

    The above being posted.... I do so wish there were a way to save large (dimensioned) image files without all the superfluous information (meta data, previews, etc) other than only via SFW. In some modern CSS web layouts, a very large background image can be benficial if you can get it under 150-200k. Unfortunately SFW chokes and all you're left with is export at times.

     
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  • Currently Being Moderated
    Jun 28, 2011 5:51 PM   in reply to [scott w]

    OK, I've figured out what I was doing wrong... and I'm satisfied now that I am not crazy, I'll leave it to you whether you agree or not.

     

    a) My art board was in fact 100x100 pixels, so that was not the problem.

     

    b) I don't know about unlocking or releasing guides, too new at the whole Creative Suite stuff.

     

    c) Nope, not crazy just a noob with CS-5.

     

    I tried to see if it would happen in Photoshop but could not reproduce it there, but this is my explanation for what was going wrong:

     

    When I was deselecting the graphic I had just drawn, before going to SFW, sometimes I was clicking outside the artboard. Illustrator was, I guess, trying to help me out and automatically creating or selecting artboard #2 (this just changed a little 1 to a 2 at the bottom left corner of the window that I did not notice). Then it seems like SFW was getting artboard #2, which was empty, and instead of generating an error message of "The selected artboard contains no graphics" it treated it like it was too big.

     

    It does not happen with artboard #1 with nothing drawn on it so it must have to do with artboard #2 not be totally initialized or something. Does Photoshop have artboards too?

     

    Thanks everyone for all your help. Life is much simpler now. I was doing an Export... to a PNG from Illustrator for every drawing, then opening them in Photoshop, then doing a SFW from Photoshop to have the features it offered for resizing, setting color depth, etc., for web optimization, and that was getting quite tedious.

     
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  • Currently Being Moderated
    Jun 28, 2011 7:47 PM   in reply to LavaSlider

    SFW doesn't see the artboard details - it just gets an image from Illustrator.

    If you'd like Illustrator to give an error in a similar case, you should request that in the Illustrator forums.

     

    No, Photoshop does not have artboards.

     
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  • Currently Being Moderated
    Jun 29, 2011 6:50 AM   in reply to Chris Cox

    Interesting, with the non-existent 2nd artboard inadvertently being

    selected, SFW must be getting a null pointer or uninitialized object

    instead of an image and clearly not the image that I have drawn on

    artboard 1.

     
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  • Currently Being Moderated
    Jun 29, 2011 9:20 AM   in reply to LavaSlider

    I honestly don't know what Illustrator hands off to SFW in that case.  Only the Illustrator team would know.

     
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    Jun 30, 2011 9:41 PM   in reply to LavaSlider

    I am getting dozens of replies to this email w hich i did not send!

     
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    Jun 30, 2011 9:59 PM   in reply to geranium16

    Hi,

     

    You replied in earlier posts, so you're automatically getting email notifications. To turn this off, go the the upper right 'Actions' section and click 'Stop email notifications'.

     

    regards,

    steve

     
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