I also just tried to open a Captivate 4 file in Captivate 5, and it doesn't work. I am also using Windows 7.

Help anyone?

I do have the same problem. And for me, it's a deal breaker, wanted to buy Captivate 5 until I tested 4 and 5 for some weeks :-(

Try to follow the solution with the AS: where are they located?

Today I am experienceing a Cap 3 files crashing Cap 5 upon coversion.

I've converted 15 other files.

Bummer.

Can't seem to find the dump file, either.

I got the patch installed but this did not resolve the problem.

No way to send the file thanks to work resturctions. Blah.

Windows XP SP3

Captivate 5.0

Created a set of quizzes (strictly questions and results) using Cap 3 (started in Cap 2) and uploaded these to a server in 2008. (not without serious production/bug/crach headaches back then) These have functioned well and we've had hundreds of people take them just fine.

Now it's 2010 and I need to develop a new quiz for different product. I also decided at this time that I wanted users to be able to print their own certificates and also to get out of managing emailed or faxed results altogether. I needed more than Cap 3 could do so I started reading about Cap 4 but by this time it was Cap 5 (widgets!) as the current product. I got approval to the upgrade and rolled up my sleeves. At least the headaches are new this time....

I can open my Cap 3 quiz project file okay; been working on it for about 3 days now pasting in new questions text. Here are the issues (some reported):

1. When I click Quiz - Quiz Preferences, then go down to Quiz and select the Pass or Fail choice it will always hourglass then CRASH. >10 times

(a fresh Cap 5 project works fine)

2. To initiate a rescue (recreate quizzing project fresh as natively Cap 5) I moved the 25 questions into a question pool and renamed it. Then I started a new Cap 5 file and attempted to Import Question Pool (browse button is not funny or useful when you don't know what file name would be). Guessing that the Q pools are part of the project I went after the old (Cap 3 content) file by project name and the available Q pools were displayed. Unfortunately the Q pool I just created (Sept 2010) was NOT listed; the only pool that showed was a leftovers Q pool I made in 2008. That's just lovely...

3. Working to make sure the look of all slides were same or close as possible, I used the Properties 'Apply to all items of same style' to make button positions all the same, slide title fonts (Multiple Choice, True / False). At this time I noticed that after dropping in about 5-6 new slides, these looked different. The buttons were all matched okay but some fonts refused to switch. On the text Properties list I could see that there was a [Default Question Answer Style] but also [Default Question Answer Style]_1. Since there was the style from my "Cap 3" question slides but also the NEW Cap 5 slides, this is how the styles were stored. So it should just be a matter of selecting the "correct" preferred style and applying it to get the rigght look. But alas, it doesn't want to do this and it was a headache manually fooling it to behave like I wanted it to.

In summary, I could open Cap 3 files in Cap 5 okay but then the issues start. CHOICE: 1) Continue to monkey with the "Cap 3" project where I can't get into Quiz Pass or Fail to change passing score or outcomes. 2) Start over with clean Cap 5 quiz project that can't see my questions pool to import from.

And now you know why I chose my forum username above 3 years ago.

Any suggestions or encouragement is appreciated.

Finally worked this out, someting I should have tried from the get go.

I created a new Cap 3 project and pasted the  slides from the original file, then converted to Cap 5. Apparently something in the original Cap 3 project was corrupt, in some sense.

Thanks to the guys in support who tried to help with this.

My employer is looking to upgrade our team of 4 to Captivate 5 from Captivate 4. One person has already been put on Cp5 and can no longer open Cp4 files. On initial installation of Cp5, he was able to open the older Cp4 files but after the Voice files were installed he can no longer access and upgrade the Cp4 files. As a result, the rest of us are not being upgraded and the software sits on a shelf in our IT dept. This is unacceptable and frustrating. We are using Windows XP and this particular user had a new, full Cp5 install from disk, not an upgrade version or a download. I don't see any posts in this thread suggesting a fix to this so I am to assume that none has been identified yet or that Adobe is too busy to get involved. Have any users found a work around such as a total un-install and re-install?

So I'm having the same problems, but I've realized Captivate 5 won't open my Captivate 4 projects only if they have a quiz in them. If they are just regular projects, I have no problem. When I first downloaded the trial version, (I have the trial version of hte eLearning Suite 2) I could open them, and then when I tried to publish it would crash. But not they won't even open. I tried the idea of saving the Captivate 4 as with AS3, and then trying opening that up in Captivate 5, but that won't work either. But it should be noted, I got further along in the process when it tried to open that project then previous ones. (Most of the time it will die with "Updating slides" on the screen, but this last time, I saw the slides appear in my project and then it suddenly crashed.)

I am an administrator, and am running Captivate 5 on Windows 7 32 bit.

Ideas? Anyone else running into this problem?

Yes our names are quite polar opposites

Ok - I will try that next. And a new development, I opened up a Captivate 4 project (with a quiz). I opened it in 4, saved it as AS3, took out all of my AS2 stuff/objects. Then I reopened in Captivate 5, and even though my computer said it wasn't responding and it just sat there for awhile, I just let it try to open while I kept doing other stuff and it eventually opened! Haven't tried to publish yet, but at least it got opened!!

PS I love WidgetKing too

Hello there,

Do you have any Cp4 projects with quiz which is not upgrading to Cp5? Can you send it to me at viswanat@adobe.com? Would like to take a look because there shouldn't be any issue with this kind of projects. BTW, did you try installing the upgrade patch located at http://blogs.adobe.com/captivate/2010/08/patch-for-adobe-captivate-5-t o-resolve-upgrade-related-issues.html#comment-1143?

Thanks,

Vish

Someone please tell me that all of these problems have been resolved as we are about to upgrade from CP4 to CP

5.  I'm getting a little nervous here!

Mary

Well, Rod, I am hoping that all of the problems have been resolved by this point.  My projects are very intricate with quizzes,interactive buttons, hyperlinks to message boards, links to other tutorials, audio, animation and imports from PowerPoint.  I am currently using CP4 and we are about to upgrade all of our Adobe products with the TechComm Suite, which includes, I believe, CP5.  I would never even think that I could not upgrade my CP4 files to CP5 -- that should be a given.  I am just trying to brace myself for the road ahead. Thank you for your answer, though.

Mary

Thanks for the input. I will update after we install our upgrade!!

Mary

Hi there,

Sorry to note that you have issues during upgrade from Cp4 to Cp5.

Two quick questions :

1. Have you installed the patch released long back to fix upgrade issues ?

2. Does it happen to all the projects or is it for some specific projects ?

Please let me know

Thanks,

Ashwin Bharghav B

Adobe Captivate Team