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I see that it has been forever since this issue was addressed but I don't see a solution provided. I get the same thing using Adobe Reader 9.3.3 with Windows Vista (UGH!) and I use Mozilla Firefox; not that this should matter but it does require a specific add-on when installing for some reason.
Anyway does anyone have a solution for this error message. I can open other pdf's on my computer and I can open two recently received emailed pdf's on my wife's computer but I cannot open them on mine.
Any help is greatly appreciated!
Steve Scott
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I've been having this problem too. I finally decided it was time to research the problem but obviously nothing's been resolved. I have to keep copies of PDFs in a different locations on the network so I won't have to redo conversions to PDF. The OS association thing doesn't work for me. Yoo hoo Adobe designers . . .
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I just received two pdf's from someone... both were contained within the same email one opens and the other one gives me the error message.
I was told my issue could likely be related to my Anti-virus software so I uninstalled it and re-installed it - it might have helped, but as recently as 10 minutes ago I experienced the problem again.
I'm not sure how best to communicate with adobe but would have guessed Adobe Support is as good of a place as any.
If you figure anything out please share and I'll do the same!
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My corruption seems to happen when I check pdf files out of Microsoft's Visual Sourcesafe (VSS). They're fine when I check them in; garbage when I check them back out. I googled "pdf visual source safe" and discovered some fixes to VSS but none of them have worked so far.
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Hi All,
I get this message too; however, only when receiving a .pdf from one particular sender. Plus, we are the only recipient in his email blast that gets this message. Anyone else have these particular conditions? I skimmed through the posts here and I didn't see any viable solutions. No one has the answer???
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I just wanted to add my problem to this post since I have a very similar issue
Everything was fine untill I downloaded my credit card statement which is in pdf format
I have windows 98 so I am using adobe reader 6.0 to open it. I was able to open it the previous month so I am not sure what the problem is
I can open any other pdf files with no poroblems It's just this particular one that doesn't work
I saved it to my desktop and it still doesn't work. Then just out of curiosity I opened it on another pc that has windows xp and adobe reader 9.0 and it works I also tried it on another pc with windows 98 and adobe reader 5.0 and I got the same error
So it seems like it's looking for a newer version although I have no way to proove it
I tried to use the Advanced pdf repair software that someone mentioned here but I could not get the free version to work (it kept crashing)
Is it possible that this file was created with a newer version of adobe acrobat and can only be read with a newer version of adobe reader ?
If that is the case it would nave been better if it would say newer version required or something like that than to say the file is damaged
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To anyone who has this same problem
Aparently this is adobe's poor attempt of telling you to upgrade to a newer version
However I found a different solution
I was reading a different post on this forum where someone said to use Foxit instead of adobe reader
So I looked for an older version that works with windows 98 and it works
The file that is supposedly damaged and could not be repaired can be opened and read with Foxit and if it's saved with Foxit it can than be opened with adobe acrobat without any problems
Problem solved
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I have same problem
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I used Foxit Reader 2.0 for my windows 98
You may have to use a newer version if you are using it on windows xp or higher although if you are using xp you can get the newer version of acrobat reader and the problem should go away at least it did for me
Basically you can't read a pdf that was made with a newer version of acrobat reader and try to read it with an older version except for Foxit which works either way
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My friend sent me a pdf via mail and I got the following screen:
Then I asked him to resend it and when I opened the SAME pdf via SAME Adobe Reader 9.3.4 it opened!!!
Which clearly indicates that the pdf got damaged on the way(in transfer process).
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If you can open it after trying it again that's fine Perhaps the newer version can fix itself
I tried many times opening it in the browser and downloading it with the same results
The only thing that worked for me was the newer version 9.0 on another pc with xp and the Foxit 2.0 on the current pc with windows 98
All I am saying that even if it's damaged you can still open it with Foxit
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I have been having a terrible time with the same problem.
I have narrowed my problem to having installed SP3 on my XP system.
I reverted to SP2 and the problem has gone away.
For the complete story of my problem see the thread: