Adobe Community: Anyone having problems uploading / updating folios?

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May 29, 2007

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1. Bob Bringhurst,

Jun 22, 2011 8:47 AM in reply to robgould

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No, the servers aren't down. The program team has been looking into the upload issues, and a common cause appears to be a problem with installation. InDesign is not communicating properly with the plug-in on the Mac in some cases. I'm trying to find a quicker fix, but for now, uninstalling the Folio Producer tools, reinstalling, and deleting preferences while starting InDesign has solved the problem.

The uninstallers are located in the Applications > Utilities folder. For InDesign CS5, you can uninstall the Folio Producer tools. For InDesign CS5.5, the tools are part of InDesign, so you should uninstall InDesign (or the suite) and reinstall.

If this doesn't work, please let us know, and a member of the team will contact you for troubleshooting information.

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2. robgould,

Jun 23, 2011 1:36 AM in reply to Bob Bringhurst

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Hi there Bob,

Thanks for the reply. But I'm not sure the problem is with installation.

I could update / upload perfectly well last week and then it stopped. Then it was working fine yesterday - allowing me to view my updated folio in the Adobe viewer - and then all updates stopped being delivered to the viewer. Now when I try to download from the viewer - all it does is just sit there 'waiting' ...

Am I doing something wrong?

Rob

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3. Bob Bringhurst,

Jun 26, 2011 11:10 AM in reply to robgould

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Rob - Were you able to get the viewer to work, or are you still experiencing this problem?

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4. robgould,

Jun 26, 2011 12:52 PM in reply to Bob Bringhurst

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Got it to work eventually, although not by myself. It seemed to start working by itself.

Now I've got another problem though (it never rains, it pours...)

Basically, my folio is finished. I can view it in the Adobe Viewer (440mb) - except that when I switch to the distribution server and make it PUBLIC and RETAIL - the download appears fine in my app (Evo magazine) - but it's now only 260mb. (There are now stacks with black pages and 'waiting to download' displayed across them, but no attempt to download happens)

What am I doing wrong?

Rob

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5. Bob Bringhurst,

Jun 27, 2011 8:15 AM in reply to robgould

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It sounds like the folio was only partially downloaded. Have you been able to download the whole folio?

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6. Townsend Marrs,

Jul 18, 2011 8:16 AM in reply to Bob Bringhurst

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Have you found a solution to your uploading/updating problem? Several designers in our shop have had the same experience. The folio functions just fine one day, and the next, it fails to update or even function at all.

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Anyone having problems uploading / updating folios?

Jun 22, 2011 7:04 AM

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