Hi Michael,

  I tried to reproduce the Issue with a sample course (with Scrom 1.2 settings) and with Sumtotal LMS, and I am not able to reproduce the Issue. In which LMS you are facing this issue?. Is it possible for you to share a sample course with us so that we can upload it in our LMS and investigate the Issue.? Please mail the file to nsukumar@adobe.com

-nsukumar.

Hi there,

There is a new patch available for Captivate 5. Can you install the same and try out your scenario.

You can update from the application from Menu item Help >> Updates.

Thanks,

Ashwin Bharghav B

Adobe Captivate Team

Hi Karen

What LMS do you use?  Is it possible to create a test account and provide us the access

Suresh

Hey  thanks for confirming

We have Sum Total access .. will try to check against and get back .. I guess you are using SCORM 1.2 standard .. Can you also explain your typical project ? or share one sample project - sjayaram@adobe.com

Thanks

Suresh J

Karen had sent you the course that was developed in Captivate. Please review and let us know if you need any further information.

Thanks a lot for you time and help on this.

Sasidhar K

Architect

Yamaha Motor Corporation.

Hello Ashwin,

Did you get chance to review the file that was sent. Let us know if you need any other information.

Thanks,

sasidhar

Some of the Adobe experts took my original course, and exported in Captivate 5.5, and this seems to fix the issue. Unfortunately this seems to be the ONLY way to fix the issue, but we are just glad this upgrade resolves the error, and that it's not something wrong with our LMS. We have about 15days left on our free 30day trial of version 5.5, then we plan to upgrade for $149. I suggest you do the same to see if that resolves your issues/errors. Good luck!

Hi Rob,

Did you upgrade your project to Cp5.5 and then check if the issue reproduces ?

Let me know. If you are willing to share your project with me, then upload it to acrobat.com and share the download link. Write to me at ashwin at adobe dot com

Thanks,

Ashwin Bharghav B

Adobe Captivate Team

Same issue for me in SkillSoft LMS.

Hi Rob,

Thanks for the reply and very interested to hear what you learn from SkillSoft.  More infomation about how I am publishing my courses:

• Captivate version 5.0.2.630
• Publishing to Flash Player V10
• Allowing self-paced learning in TOC
• SCORM 1.2 Reporting enabled
• Status: Complete/Incomplete
• Report to LMS as: Score
• Report Data: Quiz Results Only
• Reporting Level: Interactions and Score
• Pass/fail options: 80% score required to pass
• If failing grade, allow user 3 attempts to pass course

Hope this helps define a pattern.
Thanks!

This is the response from SkillSoft... Anyone have any ideas on how to resolve?

THANKS

Hi Rob

I wanted to provide some additional information regarding the loading issue with your Captivate 5 course.  I don’t have the contact information for others on the call yesterday, so can you pass this on as appropriate?

We have been able to consistently replicate this behavior (both on SkillPort and within at least 2 other LMSs) by completing the quiz and moving to the final page of the course, then selecting a page with content from earlier in the course, and closing the course.  You are then not able to relaunch the course.

To help investigate why this may be happening, we installed the Adobe Flash debugger, and again attempted to launch the course.  If you do this, you will see the following error in the Flash console:

This shows that the flash file has an untrapped error in the ActionScript 3 code relative to the QuizController and dumps this untrapped error. The java console shows that the course initialized the LMS and all LMS communications are working fine but the course cannot move forward to a start location with the unhandled error. If we are able to replicate the data stored by that user in a new account on a different LMS it will behave in the same manner as is failing with a SCORM 1.2 conformant initialization.

We have seen this with other courses from clients all with Captivate 5 and ActionScript 3 rather than earlier versions in ActionScript2. We have only seen this problem with Captivate 5. The problem is with either an authoring option or bug in the toolset but either way this should be taken to Adobe support for action to resolve. 

Regards,

Derek

We have Captivate 5.5 and are having the same problem.

I would like to see a response from Adobe as well.

Thanks for verifying that this issue persistes in Captivate 5.5.  I posted a bug to Adobe last week and am in the process of sending them info, etc.  I would advise that other post a bug as well per Captiv8ter's instructions.  Hopefully this will get some attention.

Thanks!

I found an ugly workaround for this bug in Skillsoft.  You need to set a course expiration date in the LMS (In my case, I set the course to expire after 1 day).  When users reenter the course beyond the expiration period, they are greeted with a small popup that asks if they would like to 'continue' or 'restart' the course.

• If they have not previously completed the course, and press 'continue' - the course will load normally, and resume with their progress intact
• If they previously completed the course, and press 'continue' - the course will stick on the load screen ... forever ... still ...
• If they previously completed the course, and press 'restart' - their session will be reset and the course will load normally (however, this will erase any progress in the course)

There are several limitaions to this workaround:

• This will not work if the learner completes the course, then attempts to reenter it prior to the expiration period (the dialog box does not appear, as the LMS assumes that the person is 'continuing' the course)
• After completing the course, the learner may click 'continue' in the dialog box, which would still result in a hang
• The learner's progress is erased whenever they click the 'restart' button

In summary:  This 'fix' allows learners to review course materials after completing a course, but their progress will be reset.

In my organization, our learner's have proven challenged by the language in the popup box, so buyer beware is you are going to use this fix.  You cannot change the language in the dialog box.

Jayashree,

I would be interested in testing the hotfix for you too if that is at all possible?

thanks

Loraine

I haven't been able to determine if the fix works.  I have Captivate 5, and the fix is designed only for version 5.5.

Hello everyone,

The hotfix for this issues appears to work really well!    I am using Captivate 5.5. Once the hotfix is installed, your Captivate projects need to be re-published, and then re-uploaded to the LMS and then it works fine. We've tested lots of combinations of passing or failing and then resuming the course, and there is now no problem of the screen stuck on loading, it loads up fine and resumes from the correct place.

Thank you for Jayashree for giving me the opportunity to test the hotfix. I hope this solves the problem for others on here too.

many thanks,

Loraine