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enter the hero
Currently Being Moderated

lost all my projects all of a sudden

Jun 20, 2011 4:02 AM

I was using the desktop version of adobe story, which locked itself after several minutes of inactivity. When I typed in the password to unlock it, I was told that adobe story had trouble sync'ing in online mode and advised me to close and restart the project. I restarted the program and now every project I had was gone. I could see some scripts under the "sync issue" section, but was unable to open any of them. this is a huge headache as I've saved quite a few works in progress without exporting.

 
Replies
  • Currently Being Moderated
    Jun 20, 2011 5:51 AM   in reply to enter the hero

    Hi,

    Please send your user id at "ratnesh at adobe dot com"

    We regret the inconvenience you are facing.

     

    Thanks

    Story team

     
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  • Currently Being Moderated
    Jun 20, 2011 5:49 AM   in reply to enter the hero

    hi,

     

    Please send me you user id (the one which you use to login to adobe story) at 'ratnesh at adobe dot com'.

    I will take a look right now.

     

    thanks

    ratnesh

    adobe story team

     
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  • Currently Being Moderated
    Jun 20, 2011 11:29 PM   in reply to Ratnesh-Kumar

    Hi,

     

    Thanks for sending us the userid, we hope the problem that you were facing is resolved now.

     

     

    thanks

    ratnesh

    adobe story team

     
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  • Currently Being Moderated
    Jul 8, 2011 10:18 AM   in reply to Rashi-Story Team

    I am facing the same problem. I login to my account there was nothing. i logged out and tried again, but still all of my work is gone. Can someone help me? Thanks.

     
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  • Ali Abbas Rizvi
    30 posts
    Oct 30, 2009
    Currently Being Moderated
    Jul 8, 2011 1:08 PM   in reply to 23golddigger

    Hi

     

    Sorry to hear about the problem you are facing.

     

    Please send your user ID to aabbasri@adobe.com. We will have a look at the issue and try to resolve it for you.

     

    Thanks

    Ali

    Adobe Story Team

     
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