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geri76
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Installing adobe reader

Jul 14, 2011 4:25 PM

I was trying to download the most updated version of adobe. It said it downloaded successfully. Then when I tried to open it it said that it did not download successfully. I called a  friend and he told me to uninstall adobe so I uninstalled all the adobe files in my programs and now when I try to download adobe reader a box comes up that is titled     UI_ReaderInstaller and inside the box it says  "Only a single instance of this application can run".  What do I need to do to download adobe

5436 Views   9 Replies   Latest reply: Claudio González, Aug 14, 2011 7:17 PM
 
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  • geri76
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    1. geri76,
    Jul 14, 2011 4:44 PM   in reply to geri76
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    Can someone tell me if they have any idea what the problem might be?

     
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  • Claudio González
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    2. Claudio González,
    Jul 14, 2011 7:26 PM   in reply to geri76
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    As this is a user to user forum, responses are not always instantaneous.

     

    You may want to try the following.

     

    Use  the Windows Installer Cleanup Utility to remove all traces of Reader  from your system.  This is no longer supported by Microsoft because it can produce problems with Win 7,  but you can still download it from from places like

     

    http://majorgeeks.com/download.php?det=4459


    Then, download the Reader installer from

     

    http://get.adobe.com/reader/enterprise/

     

    and perform a clean install.

     
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  • joema3
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    3. joema3,
    Jul 15, 2011 6:31 AM   in reply to Claudio González
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    I have the same problem: attempt to install Adobe Reader 10.1.0 produces the error:

     

    UI_ReaderInstaller

    "Only a single instance of this application can run".

     

    There was no other version running, as verified by the process view of Windows Task Manager.

     

    I had ver. 9.4.5, attempting to install/upgrade to 10.1.0 failed. I then removed 9.4.5 with Windows Add/Remove Programs, but install of 10.1.0 still failed.

     

    I then tried the Windows Installer Cleanup Utility, but it didn't show any version of Adobe Reader to uninstall.

     

    Since 9.4.5 broke search highlighting, a solution is upgrading to ver. 10. However this isn't possible on some systems due to this install bug.

     

    Search highlighting problem: http://forums.adobe.com/thread/865778

     

    System Config:

     

    Windows 7 Home Edition SP1 64-bit

    Motherboard: EVGA P55 FTW (A72 BIOS)

    CPU: quad-core Intel i7-860 @ 3.8Ghz, hyperthreading on, RAM: 8GB DDR3

    System disk: 300GB Velociraptor, 10k rpm SATA

    Data disk: 2 x 1.5TB Barracuda, 7200 rpm SATA, RAID 0

    Video: EVGA nVidia GeForce GTX-275 896MB, driver: 8.17.12.5896(258.96)

    Network: AT&T U-Verse (12 megabit down, 1.5 megabit up).

    Browser: Chrome 12.0.742.122, IE 9.0.8112.16421 (32 & 64-bit), FireFox 5.0.

    VLC 1.1.7, WMP 12.0.7600.16667

     
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  • clubist40
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    4. clubist40,
    Jul 17, 2011 9:53 AM   in reply to geri76
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    ok i had this probelme and i get to fix it

    run the adob installer when th error message appear dont clos it do this

    clic "ctrl and esc" as same time the windows task manager will appear

    the go to "processues" and search for "install_reader_(en or fr)_mssa_aih.exe" right clik with mouse and choos "open the file location"

    a window will appear with a lot of adobe install programe (if you execute the installation many times) you have to delet theme but one then you close the error message and execute the one you didnt delet and "voila" the set up will begin

    if this is not clear just tel me

     
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  • bazclarke
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    5. bazclarke,
    Jul 18, 2011 3:10 AM   in reply to geri76
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    i have this problem ive tried to unistall my adobe programs but keep getting messages to do this and start again   but will not unistall them to start from the beginning all i wanted  to do is view my mailing label to send my order number off 

     
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  • AntonioSaz
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    6. AntonioSaz,
    Aug 14, 2011 1:03 PM   in reply to geri76
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    Thanks clubinst

     

    Your solution works fine!

     
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  • Pat Willener
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    7. Pat Willener,
    Aug 14, 2011 6:08 PM   in reply to bazclarke
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    For everybody who has "the same problem", Claudio has posted the perfect solution in post #2 of this topic.

     
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  • AntonioSaz
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    8. AntonioSaz,
    Aug 14, 2011 6:15 PM   in reply to Pat Willener
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    Nop, I disagree... Claudio's solution does not work. CleanUp do nothing

     
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  • Claudio González
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    9. Claudio González,
    Aug 14, 2011 7:17 PM   in reply to AntonioSaz
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    AntonioSaz wrote:

     

    Nop, I disagree... Claudio's solution does not work. CleanUp do nothing

     

    It's not "my" solution, and it has worked for a lot of people...

     
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