Hi Nandi,

i have located the directory on my C:drive and delete it.

When i restart device Central 5.5, it shows initialising and it rebuilds the directory.  However it still hangs, this time round showing device 0-802...

Could it be any of these factors?

- an older version of CS4 running on the same machine?

- memory issues?

- running on windows 7

Alternatively, i realise the device directory stores the xml files of all the devices.  Is there any url where i can download a zip containing all the xml and then extract and put them into the device directory.

Thanks for your help

Ann

Hi Nandi,

tried the following but still same result.. crash and close app while updating

1. delete cs5.5 and copy cs4 directory

2. copy cs4 and rename as cs5.5

3. delete cs5.5, start device central, and copy device directory and device.txt from cs4 over to new cs5.5

I notice, cs4, device.txt show 129 .. but cs5.5 device.txt show 299.  And in both method 2 and 3.. the device.txt automatically updates to 299 once i start apps.

If you have a cs5.5 directory that is working, maybe can send over as a zip.. I try to extract and try to load the apps.

Thanks

Ann

hi nandi,

tried it.. rename both device central cs4 and cs5.5 directory, restart cs5.5 still same .. hang and close apps

any other thing to try?

thanks for the help

Ann

hi nandi,

tried the method suggested above, still same problem.

if there is any other way, please help.  I am really stuck.

Thanks

Ann

Details as requested :

• OS name and Service Pack version- Windows 7 Enterprise

• 32 or 64 bit?- 64-bit Operating System

• How many versions of Creative Suite simultaneously installed, or whether upgraded?2 version installed (Adobe Master Collection CS4 and CS5.5)> * Connection type, whether in a company intranet with restrictions (if so can you try a different network?)Company Intranet with some firewall (have not tried other network).

• Does Device Central of another version function?yes CS4 version is working fine

• Any other Adobe product that is causing similar problems?So far, using Flash, Dreamweaver and Photoshop cs 5.5  - all working fine.

Thanks for your helpAnn

Date: Thu, 28 Jul 2011 03:01:31 -0600

From: forums@adobe.com

To: koh_ann@hotmail.com

Subject: Re: device central 5.5 keep crashing.. why? device central 5.5 keep crashing.. why?

 

Hi Ann,

 

Really sorry to hear of your problem. It is the first such case that we are hearing of and since our workaround suggestions are not helping, we are s bit in the dark about the it.

 

To help us investigate, can you please list as many details as possible about the machine that you ae using?

 

Details like..

• OS name and Service Pack version

• 32 or 64 bit?

• How many versions of Creative Suite simultaneously installed, or whether upgraded?

• Connection type, whether in a company intranet with restrictions (if so can you try a different network?)

• Does Device Central of another version function?

• Any other Adobe product that is causing similar problems?

 

We will try hard to figure out what might be causing the problem. Presently we are unable to provide/suggest any other workaround than the ones already discussed.

 

Thanks,

Nandi

>

hi Nandi,

i have tried with another internet connection and it works!!!

Thanks so much for all the help.Ann> Date: Mon, 1 Aug 2011 06:58:34 -0600

From: forums@adobe.com

To: koh_ann@hotmail.com

Subject: Re: device central 5.5 keep crashing.. why? device central 5.5 keep crashing.. why?

 

Hi Ann

 

Thanks for providing the information.

 

If the crash is always reproducible, and you have the time to go through the steps described here "Creating Windows Mini-Dumps" http://kb.acronis.com/content/2191 to create a log and post/send it, we can then have a closer look at it and maybe be able to suggest a solution or at least provide you with an explanation.

 

Also, if you have a possibility of trying to connect to another internet connection, outside your company net, it would be worth a try to see if the same problem occurs.

 

As already mentioned, since this is the first time we are hearing of such a problem, we are unfortunaletly unable to provide you with any sure solution yet.

 

Thanks for your patience

 

Nandi

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