Adobe Community: InDesign CS3 crashes when printing in OSX Lion

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InDesign CS3 crashes when printing in OSX Lion

Jul 20, 2011 9:20 AM

I installed OSX Lion today and when I try to print from InDesign or Illustrator CS3 applications crash before the print dialogue window appears. Everything I do as a designer goes through InDesign so I really need to solve this problem!

68351 Views 124 Replies Latest reply: Peter Spier, Dec 28, 2012 5:57 AM

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Jun 25, 2009

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1. John Hawkinson,

Jul 20, 2011 10:05 AM in reply to Dale Stebbins

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Upload the crash report to pastebin.com and post a link here. (Please do not paste the crsah report into the forum; it is too long and makes the forum unwieldy).

Your chances aren't good though -- Adobe will surely make sure that CS5.5 works with Lion, and perhaps CS5, but maintenance updates for CS3 are relatively unlikely. Your best bet is probably to restore from backups and stick with Snow Leopard, at least for now.

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2. Andy Stanton,

Jul 21, 2011 11:13 AM in reply to John Hawkinson

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I'm having the same problem. Here's the link to my crash report: http://pastebin.com/Ux0WchQ1

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3. Stix Hart,

Jul 21, 2011 1:05 PM in reply to Dale Stebbins

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Another work around is of course to export to PDF and print from there.

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4. Andy Stanton,

Jul 21, 2011 1:22 PM in reply to Stix Hart

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that's what I'm doing right now..

Andy Stanton

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5. Dale Stebbins,

Jul 21, 2011 1:18 PM in reply to Dale Stebbins

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Thanks for the responses. I decided to just upgrade to CS5.5. I've been putting it off due to the cost of the software, but I did manage to get a good price on Ebay.

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6. Stix Hart,

Jul 21, 2011 1:21 PM in reply to Dale Stebbins

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Ebay?! Just be sure you aren't getting burned, if it sounds too good to be true you can be sure it is. This thread here is old but more valid than it ever was. Note that Amazon itself is OK.

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7. John Hawkinson,

Jul 21, 2011 3:07 PM in reply to Andy Stanton

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I'm having the same problem. Here's the link to my crash report: http://pastebin.com/Ux0WchQ1

Wow, I'd forgotten how annoying those CS3 XML-style crash reports are to read.
Do you have the crash report from Console.app, presumably written to ~/Library/Logs/CrashReporter? That would probably be more helpful bceause it should have symbols.

Looking at the first few by hand, it appears the crash is in Apple's CoreFoundation, then 4 routines in the AdobeAGM library (specifically inside AGMInitialize, according to my copy of CS3), and then in the Print plugin.

On my 10.6.8 system, the crashing routine is allegedly _CFBundleCopyInfoDictionaryInDirectoryWithVersion. You might try this command in Terminal.app and see if it returns the same routine under Lion:

$ atos -o /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFo undation -l 0x9a2f8000 0x9a314a69_CFBundleCopyInfoDictionaryInDirectoryWithVersion (in CoreFoundation) + 1337
Though it really sounds like some kind of corrupt rpeference somewhere. Or perhaps a preference that InDesign is depending on got renamed in Lion or something. Did you try trashing your InDesign preferences?

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8. jobbydesign,

Jul 21, 2011 3:17 PM in reply to John Hawkinson

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I'm having the same problem with both InDesign CS4 and Illustrator CS4 crashing when printing. I don't even get to the print dialog box. When I select "Print" I get the dreaded spinning rainbow ball, then after a few moments, the program crashes. Photoshop CS4, Photoshop Elements 8 and Acrobat Pro 9 print fine. I did update to Java For Mac OS X 10.7 after installing Lion as suggested in Adobe's documentation on known issues with Lion. Any ideas, anyone? Would it help if I uploaded my crash report as well?

Thanks!

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9. jobbydesign,

Jul 21, 2011 3:18 PM in reply to jobbydesign

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BTW...I did trash my InDesign CS4 and Illustrator CS4 preferences and repaired permissions.

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10. Andy Stanton,

Jul 21, 2011 5:50 PM in reply to jobbydesign

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how do you find your preferences files???

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11. John Hawkinson,

Jul 21, 2011 5:51 PM in reply to Andy Stanton

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See "Trash, Replace, Reset, or Restore the application Preferences: http://forums.adobe.com/thread/526990"

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12. Andy Stanton,

Jul 21, 2011 6:03 PM in reply to John Hawkinson

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I dumped my preferences and still crashed.

Here's the crash report from Console.App

http://pastebin.com/KKRecp66

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13. John Hawkinson,

Jul 21, 2011 7:15 PM in reply to Andy Stanton

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Sorry to make you jump through hoops, that's not the one I mean. Should be under CrashReporter, like this:

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14. Andy Stanton,

Jul 21, 2011 7:23 PM in reply to John Hawkinson

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I don't have any CrashReport for InDesign in the Crash Reporter:

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15. Andy Stanton,

Jul 21, 2011 7:29 PM in reply to Andy Stanton

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Dug around some more and found this report:

http://pastebin.com/zB5YtKSy

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16. John Hawkinson,

Jul 21, 2011 7:32 PM in reply to Andy Stanton

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Bummer. And not under DiagnosticReports either, I assume?
Well, we're running out of options. What did the atos command say Terminal? Is it still CFBundleCopyINfoDictionaryInDirectoryWithVersion?'

I'm running out of thoughts. It's probably appropraite to open a support
case with Adobe -- I don't know what they're going to do for supporting
CS3 under Lion, though...

I guess you could also glance at https://discussions.apple.com/thread/3194736?start=0&tstart=0
which looks only peripherally related, but suggests that varying the default printer and adding the printer with a different PPD might help.

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17. John Hawkinson,

Jul 21, 2011 7:34 PM in reply to Andy Stanton

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Sadly, that one loks about the same as your first one -- no decoding
of the sybmol names (unknown, unknown, unknown). Which is just a big
pain in the neck to try to read it. Not quite sure why that is, I don't
remember CS3 crash reports looking that way for me...

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18. Andy Stanton,

Jul 21, 2011 7:38 PM in reply to John Hawkinson

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I get this:

Andy-Stantons-MacBook-Pro:~ andystanton$ $ atos -o
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFo
undation -l 0x9a2f8000
0x9a314a69_CFBundleCopyInfoDictionaryInDirectoryWithVersion (in
CoreFoundation) + 1337
-bash: syntax error near unexpected token `('
Andy-Stantons-MacBook-Pro:~ andystanton$

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19. jobbydesign,

Jul 21, 2011 7:45 PM in reply to John Hawkinson

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Hey John, if you have the time and could look at my crash reports that would be great! As I said, I installed Java Runtime for OS X 10.7, deleted my preferences (plist and InDesign Defaults and SavedData) and repaired permissions, and still have the crashing problem when selecting "Print" in InDesign CS4, as well as Illustrator CS4. Out of curiosty I downloaded the trial for CS5, and it prints fine. Purchasing CS5 right now isn't in the budget at the church where I work.

Thanks!

http://pastebin.com/u/jobbydesign

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20. John Hawkinson,

Jul 21, 2011 7:46 PM in reply to Andy Stanton

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Sorry...Don't type the dollarsign, and stop after the 0x9a314a69. All on
one line (well, don't hit return. It's ok if the line wraps, but just make the window bigger). Also, no space in CoreFoundation (not sure why it ended up that way in my post).

Sorry about all the hoops to jump through!

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21. Andy Stanton,

Jul 21, 2011 7:54 PM in reply to John Hawkinson

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this is what came back:

0x9a314a69a314a69
Andy-Stantons-MacBook-Pro:~ andystanton$

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22. John Hawkinson,

Jul 21, 2011 8:16 PM in reply to Andy Stanton

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Andy, I suspect you did not do it correctly, it should decode to something, even if it is nonsensical.
Meanwhile, jobbydesign's crash reports are a bit more intelligable, since they have symbols:

They're both in basically the same place:

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 com.apple.CoreFoundation 0x95660a69 CFURLCreateStringWithFileSystemPath + 265 1 com.apple.CoreFoundation 0x9566094d CFURLCopyFileSystemPath + 45 2 AdobeAGM 0x002b1ae0 AGMInitialize + 1392018 3 AdobeAGM 0x00476218 0x146000 + 3342872 4 AdobeAGM 0x0016e79a AGMInitialize + 68172 5 AdobeAGM 0x002ad34b AGMInitialize + 1373693 6 AdobeAGM 0x0016f748 AGMInitialize + 72186 7 com.adobe.InDesign.Print 0x15cd0567 GetPlugIn + 455687

That is, the crash is in CFURLCreateStringWithFileSystemPath(). That's vaguely encouraging, I guess.

See the Apple CFUrl reference. Of course, it doesn't tell you why it is crashing. Well, and I guess the problem is in CFUrlCopyFileSystemPath(), which has fewer arguments, just a CFURL object and a style. Of course, this probably means that the AGM library is passing it an invalid CFURL.

I don't know why that would be...I guess you might be better off posting at https://discussions.apple.com/community/mac_os/mac_os_x_v10.7_lion.
I'm really not sure.

Sorry guys.

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23. jobbydesign,

Jul 21, 2011 8:25 PM in reply to John Hawkinson

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Thanks, John! I appreciate all of the time you've spent on this. I have a few postings on the Apple forum about this issue, although I haven't opened a separate thread on it. Guess that's my next step. That, or just biting the bullet and upgrading to CS5.5. Not keen on that idea, though.

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24. Jeremy bowmangraphics,

Jul 22, 2011 9:26 AM in reply to John Hawkinson

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I wonder how many of you having these problems did a "clean install" of Lion? Since it requires more steps that previous versions of OS X, I assume that a larger proportion installed it "over" Snow Leopard.

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25. jobbydesign,

Jul 22, 2011 9:34 AM in reply to Jeremy bowmangraphics

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Yes, I just installed over Lion. I did download the trial version of CS5, and everything seems to be working fine there, printing and all. Is there a way I can uninstall Lion and to the clean install?

Thanks!

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26. Jeremy bowmangraphics,

Jul 22, 2011 10:32 AM in reply to jobbydesign

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I don't mean to say or suggest that "installing over" an older OS is the problem, all I mean to do is toss another idea into the pot. I'd guess it's very unlikely that installing "over" has anything to do with it -- if things seem to work OK for you, I'd stay right where you are.

(If it does turn out that "installing over" has anything to do with it, however, I'd be happy to explain how I did it -- many other, better descriptions available online though.)

J

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27. jobbydesign,

Jul 22, 2011 10:46 AM in reply to Jeremy bowmangraphics

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If I don't get to the bottom of my InDesign CS4/Illustrator CS4 printing issue soon, I may take you up on explaining how you did the clean install, Jeremy! I do appreciate you input.

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28. isvara78,

Jul 22, 2011 6:18 PM in reply to jobbydesign

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Print problem with CS4 InDesign (Originally a stand alone post)

Hi

I really would like to get my CS4 InDesign working in Lion.
I can open a file and work on it and all is well.
As soon as I go into any of the print options (Print, Print Booklet ect) it crashes.

1. I have Trashed my preferences etc by keyboard method
2. I have also located the preferences as per instructions above
3. I have repaired the permissions

CS4 Ill simply does not open so I will not bother with that.

It is very annoying as I had hoped the investment in a top program would be beneficial. But the problems seem endless.
I can salvage bits of my work into another program as a very last resort. I certainly cannot afford to upgrade.

Any help would be appreciated as the program was a significant investment.

Isvara78

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29. DanRHallock,

Jul 25, 2011 5:10 PM in reply to Dale Stebbins

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We observed this problem with Illustrator CS4 and InDesign CS4 as well. We didn't test CS3, but the computer in question had both CS3 and CS4 installed. We removed both of them using the Adobe uninstallers, then reinstalled CS4 (only). After reinstall, printing worked fine.

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30. Andy Stanton,

Jul 25, 2011 6:10 PM in reply to DanRHallock

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thanks! I'll try that tomorrow.

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31. Steve Werner,

Jul 25, 2011 6:19 PM in reply to Andy Stanton

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There's nothing inherent in Lion that keeps InDesign CS3 and CS4 from printing. After installing Lion on my iMac, I tried out printing in both InDesign CS3 and CS4. Nothing extensive, just a test file. Both versions printed fine to my HP inkjet printer.

My advice to those who are having problem is to uninstall CS3 and/or CS4 and reinstall the applications.

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32. isvara78,

Jul 25, 2011 8:03 PM in reply to Steve Werner

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Hi
The reinstall of CS4 did not work for me.
But I did uninstall CS3 and CS2 in the process

Overview (all updated to lastest versions)
Acrobat Pro does works and Prints
InDesign opens and works until I want to print then it quits
Illustrator refuses to open
Photoshop works and prints
Bridge opens but won't open Illustrator.

The problem would appear to be between InDesign's normal work page and the Adobe Print window. So I don't ever get to the Apple Print Menu.

I really don't want to start the horrible task of preparing to shift the Indesign files (Copy and Paste fortunately) to Word, Nisus or Pages depending on the need. I dont want to have to use Publisher (Fusion - Windows7 - Publisher).

Any solution would be very appreciated as InDesign is so good - when it works!

isvara78

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33. AIsolve,

Jul 26, 2011 5:31 AM in reply to Dale Stebbins

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To avoid this crash try this workaround.

remove adobe PDF PPD from the following folders:

OS/Library/Printers/PPDs/contents/Resources/en.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_CN.lproj,
OS/Library/Printers/PPDs/contents/Resources/Ja.lproj,
OS/Library/Printers/PPDs/contents/Resources/ko.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_TW.lproj,

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34. Andy Stanton,

Jul 26, 2011 5:39 AM in reply to AIsolve

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This works!!!! Thanks so much for your help!!!

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35. jobbydesign,

Jul 26, 2011 11:02 AM in reply to AIsolve

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Thank you, AIsolve!!! I'm now able to print from both InDesign CS4 and Illustrator CS4! I appreciate all your hard work to find this fix for us!

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36. jobbydesign,

Jul 26, 2011 11:27 AM in reply to Dale Stebbins

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Works for me, too! I'm now able to print from both InDesign CS4 and Illustrator CS4. I was about to reinstall CS4, but am now thinking I might hold off unless something else goes haywire.

Thanks to AIsolve for this solution! And thanks, too, to John Hawkinson for wading through my lengthy crash logs, and to the others who posted here for your input.

Now let's get back to work! :-)

Message was edited by: jobbydesign Sorry for the double post, all! Am just trying to update folks on the various boards I've sought help on, and forgot I'd posted here.

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37. Dale Stebbins,

Jul 26, 2011 11:44 AM in reply to Dale Stebbins

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The workaround worked for me too, in CS3.

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38. CycloneTim,

Jul 26, 2011 1:40 PM in reply to AIsolve

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Thank you, thank you, thank you. That worked for me too.

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39. isvara78,

Jul 26, 2011 5:23 PM in reply to AIsolve

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Thank you
InDesign is up and running again.
isvara78

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