Skip navigation
hijax_pl
hijax_pl Calculating status...
Currently Being Moderated

Mac OSX Lion: PSE9 crashes while closing... every time.

Jul 21, 2011 12:47 AM

Hi,

 

Yesterday I've upgraded my PC to the latest OSX (10.7)

 

What  I can say - PSE9 runs notably faster but... every time I am closing it -  it crashes.

I have already sent the crash report (using PSE's build-in abnormal close autodetecion)

 

As for now I did not observed any side effects of this malfunction...

 

BR

 

/Arek

2136 Views   16 Replies   Latest reply: joelw135, Sep 11, 2011 5:50 AM
 
Replies
  • Barbara B.
    Currently Being Moderated
    1. Barbara B.,
    Jul 21, 2011 7:19 AM   in reply to hijax_pl
    Report

    Is it really crashing or just throwing up the 'unexpectedly quit' message? Earlier versions of PSE did this, too, in earlier versions of OS X. It's tedious but not important.

     

    I don't have lion on this machine, but the first thing to try is to go to the equivalent of your username>library>preferences and delete:

     

    com.adobe.PhotoshopElements.plist

    Adobe Photoshop Elements 9 paths

    Adobe Photoshop Elements 9 settings

    opera prefernces (if you have them)

     

    repair permissions and try again. In lion a lot of folders are now hidden, so it may not be so straightforward to find the path for those.

     
    |
    Mark as:
  • Barbara B.
    Currently Being Moderated
    2. Barbara B.,
    Jul 21, 2011 7:25 AM   in reply to Barbara B.
    Report

    Ack. Apple has hidden your folder. Here's how to find it:

     

    http://kb2.adobe.com/cps/905/cpsid_90508.html

     
    |
    Mark as:
  • Barbara B.
    Currently Being Moderated
    3. Barbara B.,
    Jul 21, 2011 7:30 AM   in reply to Barbara B.
    Report

    I'd also try installing java runtime as the kbase document suggests, if the suggestions in my first post don't do it.

     
    |
    Mark as:
  • hijax_pl
    Currently Being Moderated
    4. hijax_pl,
    Jul 21, 2011 10:41 AM   in reply to Barbara B.
    Report

    Thanks for those answers.

     

    I am right now at the photo trip thus have no access to my PC/

    I will return to the office Monday - then I will try to gather some more information.

     

    BR

     

    /Arek

     
    |
    Mark as:
  • joelw135
    Currently Being Moderated
    5. joelw135,
    Jul 22, 2011 6:19 PM   in reply to Barbara B.
    Report

    Tried removing those files, but no luck still crashes on exit. When it happened on Elements 8 I was told it was the TWAIN driver and I should remove it. I don't remember where that is now.

     
    |
    Mark as:
  • Barbara B.
    Currently Being Moderated
    6. Barbara B.,
    Jul 22, 2011 6:49 PM   in reply to joelw135
    Report

    It can't be the twain driver in PSE 9 unless you specifically installed it, in which case it's in the PSE folder in applications>plug-ins>import/export. But that usually causes crashing on startup, not on exit.

     
    |
    Mark as:
  • hijax_pl
    Currently Being Moderated
    7. hijax_pl,
    Jul 24, 2011 6:38 AM   in reply to Barbara B.
    Report

    Hello again.

     

    PSE6 throws an expection while closing.

     

    The  fault log starts with (only smal excerpt)

     

    Process:         Adobe Photoshop Elements [733]

    Path:            /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/MacOS/Adobe Photoshop Elements

    Identifier:      com.adobe.PhotoshopElements

    Version:         9.0 [20100905.m.9093] (9)

    Code Type:       X86 (Native)

    Parent Process:  launchd [268]


    Date/Time:       2011-07-24 15:33:20.499 +0200

    OS Version:      Mac OS X 10.7 (11A511)

    Report Version:  9

    Sleep/Wake UUID: 979EC62A-0B15-4D4C-800F-FF570E39FCFA



    Crashed Thread:  0  Dispatch queue: com.apple.main-thread


    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x000000002c4c5100


    VM Regions Near 0x2c4c5100:

        MALLOC_LARGE           000000002c100000-000000002c4af000 [ 3772K] rw-/rwx SM=PRV 

    -->

        MALLOC_TINY            000000002c500000-000000002c600000 [ 1024K] rw-/rwx SM=COW 


    Application Specific Information:

    objc_msgSend() selector name: retain

    objc[733]: garbage collection is OFF


    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   libobjc.A.dylib               0x9b63cd47 objc_msgSend + 23

    1   com.apple.CoreFoundation      0x95a32868 CFRetain + 136

    2   com.apple.CoreFoundation      0x95a7eb50 -[__NSArrayM insertObject:atIndex:] + 1024

    3   com.apple.CoreFoundation      0x95a7e740 -[__NSArrayM addObject:] + 64

    4   com.apple.AppKit              0x9216fcd8 -[NSApplication windows] + 254

    5   com.apple.AppKit              0x921c88e3 -[NSPersistentUIManager flushAllChangesOptionallyWaitingUntilDone:updatingSnapshots:] + 451

    6   com.apple.AppKit              0x921c86f6 -[NSPersistentUIManager flushPersistentStateAndClose:waitingUntilDone:] + 201

    7   com.apple.HIToolbox           0x98ad4f08 _HIPersistentUIFlushPersistentStateAndClose + 240

    8   com.apple.HIToolbox           0x98ac48d1 __EnsureBackingStoreCleanedAtExit_block_invoke_1 + 50

    9   libsystem_c.dylib             0x9ace288a __cxa_finalize + 57

    10  libsystem_c.dylib             0x9ace27f2 exit + 25

    11  com.adobe.PhotoshopElements   0x000039ca _start + 224 (cvtas_get_scale.c:229)

    12  com.adobe.PhotoshopElements   0x000038e9 start + 41 (cvtas_get_scale.c:196)

     

    BR

     

    /Arek

     
    |
    Mark as:
  • joelw135
    Currently Being Moderated
    8. joelw135,
    Jul 24, 2011 6:45 AM   in reply to hijax_pl
    Report

     

    I have tried everything including reinstalling Java. This is a pain as

    when I reload PSE it reloads the last photos worked on.

     

    Joel

     

     
    |
    Mark as:
  • hijax_pl
    Currently Being Moderated
    9. hijax_pl,
    Jul 25, 2011 12:34 AM   in reply to hijax_pl
    Report

    This crash report of course refers to PSE9 and not PSE6

     
    |
    Mark as:
  • hijax_pl
    Currently Being Moderated
    10. hijax_pl,
    Sep 9, 2011 10:37 AM   in reply to hijax_pl
    Report

    No word ?

     
    |
    Mark as:
  • Barbara B.
    Currently Being Moderated
    11. Barbara B.,
    Sep 9, 2011 10:40 AM   in reply to hijax_pl
    Report

    Try creating a new admin account and running PSE there. If it doesn't  do it there, then the problem is a conflict with something in your user account.

     
    |
    Mark as:
  • joelw135
    Currently Being Moderated
    12. joelw135,
    Sep 9, 2011 11:15 AM   in reply to Barbara B.
    Report

    It turns out to be my ONOne Essentials Plugin and possibly Portrait Professional.

     
    |
    Mark as:
  • Barbara B.
    Currently Being Moderated
    13. Barbara B.,
    Sep 9, 2011 12:18 PM   in reply to joelw135
    Report

    Oh yes, OnOne does that. I think there's some kind of tech note on their site--not sure if they have a patch yet.

     
    |
    Mark as:
  • joelw135
    Currently Being Moderated
    14. joelw135,
    Sep 9, 2011 12:21 PM   in reply to Barbara B.
    Report

    No patch yet, they are saying Oct.

     
    |
    Mark as:
  • hijax_pl
    Currently Being Moderated
    15. hijax_pl,
    Sep 11, 2011 5:02 AM   in reply to Barbara B.
    Report

    Upgrading Portrait Professional Studio to 10.5 and removing  OnOne Photo Essentials (3.0.3) solved the problem. Thanks.

     

    BTW uninstalling PhotoEssentials with PP 10.1 still in system causes the problem.

    I have to await OnOne patch...

     
    |
    Mark as:
  • joelw135
    Currently Being Moderated
    16. joelw135,
    Sep 11, 2011 5:50 AM   in reply to hijax_pl
    Report

    I did that, and sometimes I am finishing a photo in Portrait Professional 10.5 and PSP crashes at the save point. So it can be a problem with PSP as well as Portrait pro Studio 10.5. I removed Essentials until the new vwersion arrives.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points