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trip777 Calculating status...

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The following plug-in has crashed: Shockwave Flash

Jul 20, 2011 11:59 PM

PLEASE HELP.

For some reason, whenever i go to a youtube video, or any page that requires flash, it shows a dead jigsaw piece and the following appears at the top of the page.

The following plug-in has crashed: Shockwave Flash

I use Google Chrome, but even when i try go on Firefox, Internet Explorer, or Safari...Shockwave Flash still crashes.

I have tried reinstalling Flash, reinstalling Chrome, installing earlier versions of Flash, cleaning the registry, and lots more.

The computer is Vista, and I have the latest version of Chrome and Flash.

Please, if you have any solutions or even suggestions, i will try them.

Thanks for taking the time to read this.

15544 Views 32 Replies Latest reply: KulorDS, Oct 19, 2011 5:05 PM

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1. Pat Willener,

Jul 21, 2011 12:23 AM in reply to trip777

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Can you see the Flash animation (rotating red 'f') at http://www.adobe.com/software/flash/about/ ?

When you right-click on that Flash object, can you get Settings in the drop-down? If yes, can you try to disable Hardware Acceleration?

If not, can you update the device drivers for you display adapter?

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2. trip777,

Jul 31, 2011 7:55 PM in reply to Pat Willener

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I cant see any rotating f on the page, Flash crashes there too.
I'm pretty sure I updated my driver, but can you give me instructions on how to?

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3. trip777,

Jul 21, 2011 4:48 PM in reply to Pat Willener

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Is there another way to disable Hardware Acceleration?

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4. Pat Willener,

Jul 21, 2011 6:06 PM in reply to trip777

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To update the device drivers for your display adapter, check Device Manager for the make and exact model of your device, then go to the manufacturers support site to download the latest drivers.

If you need any more help with that, please specify the make and model of your display adapter.

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5. trip777,

Jul 21, 2011 7:00 PM in reply to Pat Willener

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My display adapter is NVIDIA GeForce 7150M / nForce 630M.
I went to nvidia's website, but i dont know which display adapter to download. I tried to let it automatically find it in firefox, but it wouldnt load.

Do you know what Product Type, Product Series, and Product i should put for the manual download?

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6. Pat Willener,

Jul 21, 2011 8:13 PM in reply to trip777

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They don't list the exact model that you have on the manual download, and I don't know if a similar model will do.

Please try the automatic method again; I just tried it (with Firefox 3.6.18) and it worked fine.

If you cannot get it to work, try http://drivermax.com/ - use the free version that allows up to two driver downloads per day.

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7. trip777,

Jul 21, 2011 10:36 PM in reply to Pat Willener

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I got drivermax and the latest version of nvidia. I tried to run youtube, but it crashed again.

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8. Pat Willener,

Jul 22, 2011 12:12 AM in reply to trip777

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Sorry for that; it was my only hope.

Can you report your issue according to http://kb2.adobe.com/cps/839/cpsid_83952.html and then send a PM to Chris Campbell with a link to the bug report and this topic?

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9. Chris Campbell,

Jul 22, 2011 11:24 AM in reply to Pat Willener

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In addition to what Pat mentioned, here's a thread I created that goes into detail about how to generate the info we'll need for a Flash Player crash. It's probably more up to date than the knowledge base article previously linked.

http://forums.adobe.com/thread/864940

If you can send me the crash log (ccampbel@adobe.com), I'll take a look to see if we already know about it and if there are any workarounds that you can use.

Thanks,
Chris

PS. We also have a beta version of our new player over on labs.adobe.com. This contains fixes that are not in our current release. After you grab the crash logs, I'd recommend installing the labs version and giving that a try.

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10. trip777,

Jul 22, 2011 3:52 PM in reply to Chris Campbell

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Sent the crash log. Thanks man.

Also, I installed the beta version, and crashes still occur.

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11. trip777,

Jul 31, 2011 6:04 PM in reply to Chris Campbell

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Have you looked at the crash log yet?

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12. Chris Campbell,

Aug 1, 2011 2:25 PM in reply to trip777

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Sorry for the delay, I've looked at the crash log but we're still investigating. It's crashing in a part of the code dealing with text fields (in particular, it appears to die in mlang.dll which is a multilanguage support dll from Microsoft.) What language is OS running? Have you ever run into trouble with fonts before?

Thanks,
Chris

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13. trip777,

Aug 2, 2011 10:56 AM in reply to Chris Campbell

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Sorry, I don't know what OS is. Is there a way to check what language it's running?

Also, I haven't run into any trouble with fonts, if you're talking about like Microsoft Word.

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14. Pat Willener,

Aug 2, 2011 5:30 PM in reply to trip777

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OS is your operating system, like Windows.

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15. trip777,

Aug 2, 2011 7:17 PM in reply to Chris Campbell

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It's running English (United States).

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16. Chris Campbell,

Aug 3, 2011 2:43 PM in reply to trip777

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I wanted to let you know that we've submitted this issue in our internal bug database (#2934784).

Chris

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17. trip777,

Aug 3, 2011 5:00 PM in reply to Chris Campbell

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Thanks man. Really appreciate it.

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18. darskitu,

Aug 22, 2011 1:00 PM in reply to trip777

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This is a disgrace to adobe - I always thought that you people knew what you were doing but this flash player makes you look like fools. I have replaced it 5 times since noon today (4pm EDT now)

In addition you need to get that Norton Crap off the screen - I am forced to look at that crap everytime I FIX the player - Fix this. You made the mistake - you fix it!!!!!!!!!!

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19. Chris Campbell,

Aug 23, 2011 9:16 PM in reply to darskitu

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darskitu wrote:

This is a disgrace to adobe - I always thought that you people knew what you were doing but this flash player makes you look like fools. I have replaced it 5 times since noon today (4pm EDT now)

In addition you need to get that Norton Crap off the screen - I am forced to look at that crap everytime I FIX the player - Fix this. You made the mistake - you fix it!!!!!!!!!!
Darskitu,
I believe you're running into a different problem. Can you please create a new thread and give us a short recap on what's happening with your system, and a few system details (OS and browser versions.)

As for the Norton dialogs, I'd recommend posting over on their forums. Flash Player isn't responsible for Norton dialogs appearing (at least not directly.)

Thanks,
Chris

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20. trip777,

Sep 3, 2011 7:50 AM in reply to Chris Campbell

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What do I do now? Is there anything else i can try?

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21. Pat Willener,

Sep 3, 2011 6:05 PM in reply to trip777

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Have you ever tried to disable Hardware Acceleration, as I suggested in http://forums.adobe.com/message/3811572#3811572 ?

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22. Pat Willener,

Sep 3, 2011 6:06 PM in reply to trip777

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Also, have you updated to the latest Flash Player version 10.3.183.7?

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23. trip777,

Sep 5, 2011 9:16 AM in reply to Pat Willener

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I installed the latest flash player, nothing changed. There are still crashes.
Also, i cant disable hardware acceleration. I cant right click on the jigsaw piece.
If i go to a simple flash game, like this http://www.donpixel.com/play/060330125648/ it works. I can right click also, but when i click on settings the game crashes.

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24. Pat Willener,

Sep 5, 2011 7:34 PM in reply to trip777

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trip777 wrote:

Also, i cant disable hardware acceleration. I cant right click on the jigsaw piece.
Sorry I don't understand the word "cant" - what happens when you try?

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25. trip777,

Sep 6, 2011 7:36 PM in reply to Pat Willener

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Okay, so whenever I go to a flash page, it shows the sad jigsaw piece where the flash media should be.

I can physically right click on it, but when i do, nothing happens.

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26. Chris Campbell,

Sep 6, 2011 8:30 PM in reply to trip777

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Could you check to see if you have any crash logs available? If you do, please add a new bug to bugbase.adobe.com and attach the log along with the other pertinent information asked for in this post:

How to report a crash with Flash Player

Thanks,
Chris

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27. trip777,

Sep 9, 2011 6:07 PM in reply to Chris Campbell

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Here's what it looks like

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28. Chris Campbell,

Sep 9, 2011 6:21 PM in reply to trip777

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Thanks, could you add a bug using the instructions I posted above?

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29. trip777,

Sep 9, 2011 6:26 PM in reply to Chris Campbell

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Yup, just did.

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30. Chris Campbell,

Sep 9, 2011 6:28 PM in reply to trip777

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Thanks!

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31. walter__,

Sep 10, 2011 11:32 AM in reply to trip777

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Hi, i'm another one with the same problem.

System specs: Athlon 64 2400+ hyper-threading, 1.5GB ram, xfx nvidia 8400GS 256mb video card.
WinXP SP3,
Flash Player version 10.3.183.7

I've that crash problem since i've updated to the last player version, but previously i've updated
the video card drivers, and i've realized that the nvidia's system info figures that it's a 512mb
video card, it isn't true, but the other aplications works without a problem.

Already tried the hardware acceleration disabled, and uninstalling-cleaning-reinstalling the browsers
and players.
MS Internet Explorer, Mozilla Firefox and Google Chrome throws the same.

I haven't a crash log because it tilts all the system with a 100% CPU usage
( and i can hear the fan cooler's full throttle ) from 'plugin container' in Firefox/Chrome and 'IExplorer'
process on the omonim, the only way to take off is with a reset.

I work with Flash Develop CS4, with the Flash Player 10 version 10.0.2.54 release and debug,
all installed in the same computer, and that's still working perfectly.

Hope that will help. If i found something else i will post it.
Walter.

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32. KulorDS,

Oct 19, 2011 5:05 PM in reply to trip777

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Count me in with the issues. It's been occuring more and more frequently across a variety of websites that use Flash. I've searched the internet high and low for a solution, but ever one question I find, another ten spring up. As walter has done, I have uninstalled/cleaned/reinstalled all my versions, hardware accelleration is disabled already, etc...but the issue is just not being resolved.

Win 7/64bit
8 gigs ram
nVidia 320m
intel i7 Q820

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