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JPG and TIFF colors in Bridge CS5 way off, but fine in Photoshop

Sep 1, 2010 9:22 PM

  Latest reply: dagcmem, Jul 25, 2011 7:53 AM
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  • Currently Being Moderated
    Nov 4, 2010 11:26 AM   in reply to Yammer P

    Yes, I have tried the monitors profile on both monitors and on both computer system. I have loaded the software on two systems, with two monitors -One system has Window7, and the other has Windows XP.

     

    Yammer P wrote:

     

    I would not describe the effect as "desaturated". To me, it looks like the image's colour profile is being assigned one with a smaller gamut. You often see this when people upload AdobeRGB images to the internet, and non-colour-managed browsers assume the profiles as sRGB.
    You're exactly right, this is the same effect that is rendered if my Jpegs are not processed as srgb for online. -its just reversed in this case.

     

    What is "Windows Viewer/Views"? Do you mean 'Windows Photo Viewer'? If your photos all degrade in Photoshop AND Windows Photo Viewer then your problem is definitely NOT with Adobe. -It is occuring in every program on my system, except in the windows folder where a photo is stored and in another 3rd party software used for creating slideshows (images show correctly in these two -Window Photo Viewer and Wondershare Flash Gallery.

     

    I don't know what this means: "The photos rendered in Windows Views then, just as they do in the separate internal drive on the system". Can you rephrase, please? -I believe it's called a raid or something like that. I have two different hard-drives on my system, one for OS and programs and one for data.

     

    I'll ask again: have you tried the monitor manufacturer's profile on your computer? Yes, I've tried the manufacturers profile on each monitor on each system, along with every profile available.

     

    Sorry, did you say which operating system you are using? I've tried on my system with Windows7 and my system with XP

     

    Monitors: Dell u2410

                   Samsung

     

    Camera Raw Prefs:

    • General (Save img settings in (sidecar "xmp: files)
    • Apply sharpening to (preview only)

    Default (all unchecked)

    Cache: max 50 gb  purge location:appdatacameraraw/cache

    DNG file handling: update embedded jpeg previews: full size

     

    Jpeg and Tiff Handling

    • jpeg- automatically open with JPEG settings
    • tiff-automatically open with TIFF settings
     
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  • Currently Being Moderated
    Nov 5, 2010 1:41 AM   in reply to conniez68

    I feel like I'm going round in circles. I suggest you get someone knowledgeable to look at your computers for you.

     
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  • Currently Being Moderated
    Nov 5, 2010 4:16 AM   in reply to Yammer P

    I know how you feel Yammer. I have given you all the info you've requested, true?

     

    Oh, and I am using Spyder3Elite to calibrate. Just received that yesterday. I had been using Spyder2 up until then.

     

    -This is the problem, I have found posts on all kinds of forums on the internet regarding this issue, and everyone of them end the same way....no one has a clue how to fix the issue.If Adobe tech took control of my system for several hours and still couldn't figure it out, there obviously is something that is stumping us all. I'm still waiting to hear back from the engineers @ Adobe support which they estimated would take 3-4 biz days. -Today is day 4.

     
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  • Currently Being Moderated
    Nov 5, 2010 5:24 AM   in reply to conniez68

    I agree with Yammer, conniez68. Get thee to a computer specialist. You are over your head at the moment.It very definitely appears to be some combination of issues impacting the machine. Perhaps you might consider a computer course once these issues are resolved.

     
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  • Currently Being Moderated
    Nov 5, 2010 8:09 AM   in reply to Hudechrome

    But how does that explain the images doing the same thing on completely separate

    computer and monitor, and even on CS3 on the other machine.

     
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  • Currently Being Moderated
    Nov 5, 2010 8:36 AM   in reply to conniez68

    conniez68 wrote:

     

    But how does that explain the images doing the same thing on completely separate

    computer and monitor, and even on CS3 on the other machine.

    I have been vaguely following this, and from my experience when you use two different computer setups and you get the same thing,  it usually means your are getting what you are supposed to.  This would either mean you are expecting something that is not "the normal workflow", the images are corrupted, or there is some software that is changing how Bridge works. Using someone else's setup that works would help narrow the problem down.

     

    Can you take a few images on a flash drive and put on some somebody else's machine,  or get a few images that work well from somebody else and put on your machine and see if you get the same results?  You may be making the same mistakes each time you do what you are doing.

     
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  • Currently Being Moderated
    Nov 5, 2010 2:23 PM   in reply to jackjones_adobe

    Curt, I think you are closer to uncovering the culprit than anyone has been so far. I decided to call Adobe back again, which of course was completely a waste of time, but necessity breeds urgency. Of course, not being able to edit has provided me more time to research the issue. As I said earlier, this issue is everywhere on the web and no solution. I really, truly believe the issue lies in one or more of the following areas. These are based on my gut, and or the fact that something doesn't appear correctly in the tree of files regarding the items. I believe (please excuse my non- technical, common thinking,"dummies" explanation) the reason the images result in the same affect on separate systems is  because its as thought the files have a "skin" attached once they have gone through the conversion and I need to remove the skin. I believe the photo once opened in the software, then tells the rest of the color managed applications regardless of the system, to then open every file in the same format as the "skinned" photo. Now if I could just discover where the skin attaches or stores itself to reattach, then maybe I could find the source?

     

    ***If you would look at you Windows tree system and compare it to what I have, that may help give me a good idea if mine is correct.

     

    Could it be?:

     

    -The conflict in respect to the ACR and DNG convertor

    -The paths of camera raw, lightroom, photoshop is as follows: (conflicting caches?)

    • c:/Connie/AppData/Local/Adobe/CameraRaw/Cache/ (contains the following) META , Payloads, PatchInstaller.exe ) followed by 814 files (Cache0000000017.dat) at sizes of 11,000KB EACH, Each of these files are listed as Video, Movie Files which when double-clicked prompts Nero 9, but is unable to open as it is not the correct file type. --Abobe Bridge norLightroom are listed in LOCAL/ADOBE (not sure if this matters, but thought I'd check)
    • Under /local/adobe/cameraraw/ is Color/with subfolder Profiles (which is EMPTY) **should this be empty??

     

    **Now this is where Bridge and Lightroom are located along the tree of the system:

    • c:/Connie/AppData/Roaming/Adobe/AdobePhotoshop CS5/(subfolder)Adobe/PhotoshopCS5 which contains oneirs. file named "Recently Used Optimizations)  beneath that, in the tree is another folder: PhotoshopCS5 Settings>subfolder>WorkSpace (which is empty) followed by Folder Workspaces"Modified" which contains and file :Essentials"

     

    **Next in the sequence is Bridge CS5

    • Roaming/Adobe/BridgeCS5/Cachewith subfolders 256, 1024,both empty) data, then folder FULL (empty)
    • Next is Roaming/Adobe/CameraRaw/Camera Profiles (emptyexcept for (1) index.dat Video/CD file @ 97kb) ** is this normal? I do not have the camera profiles available in Camera Raw)
    • Next Folder /CameraRaw/Color/subfolders Proofing & Settings (empty), and file ACRConfig2.lst

     

    Next in the sequence, Lightroom

    • Roaming/Adobe/Lightroom/Color Profiles (empty)
    • There is NO Cache located in the Lightroom folder (where's the cache?)

     

    Summary:

    *So from what I see, Camera is in two and in oppostie main folders in the system.

     

    *Camera Raw cache is in LOCAL, whereas Bridge cache is in ROAMING, and NO cache in Lightroom. and NO Camera RAW cache in ROAMING

     

    *No camera profiles

     

    **Cache????

     

    -DNG/NEF conflict?

     

    -Havingseparate  hard drives  one for data/pics, and one for programs & OS???

     
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  • Currently Being Moderated
    Nov 5, 2010 6:08 PM   in reply to conniez68

    I have a simple system.  Just Photoshop and of course Bridge.  I have never done a DNG conversion.  Keep files as NEF.

     

    But what you are exploring is along the lines I was thinking.

     

    Try to shoot a new RAW image in your camera and download it to Bridge without conversion.  Look at the size before downloading, and see if it is the same after.  Open it up in ACR and change one item just slightly to create an xmp file.  Does this file behave differently than the others?

     

    ACR should be in Program Files/Local only.  Bridge keywords are in Roaming, but Bridge cache can be anywhere you specify it to be in preferences.  Don't change any file locations as you could really foul up the works.  Just to make matters more confusing if you have CS5 Bridge is still a 32 bit program.

     

    I don't use :Lightroom so can not say anything more than it uses a database system rather than writing data to the imagae (or xmp file) as Bridge does.

     

    Seperate drives are good, as long as they are internal.  If external then can have speed and permission problems.

     

    Have never used camera profiles so draw a blank there.

     
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  • Currently Being Moderated
    Nov 9, 2010 1:07 PM   in reply to conniez68

    I will try to remain calm and leave my temper-tantrum for offline. My intent in giving so many details is in hope that something will be a red flag to someone, even as it seems completely unrelated to the issue.

    Connie,

    not meant as an offence, but I guess you are irritating a lot people by throwing more or less useless information on us - aside that you already hijacked this thread - but the important information is missing.


    I believe you are on the totally wrong track and even when you claim this already:

    I suspected a bad monitor profile, as did the adobe tech to which we quickly ruled out. Not just by recalibrating, but by using every profile possible. And tonight, my last ditch effort...I brought in another monitor (different manufacturer, and a non wide-gamut) and again...Dracula resides within my Adobe software.

    ... I guess you "only" messed up your colormanagement.,

    You may be making the same mistakes each time you do what you are doing.

    I agree to Curt here...

    F.e. after changing the monitor profile for a test, you need to restart CS to see the changes.

    But how does that explain the images doing the same thing on completely separate computer and monitor, and even on CS3 on the other machine

     

    Because you use the same wrong settings on both ?

     

     

    As Yammer stated, it looks like the same effect we get, when we are posting images in aRGB colorspace and watch it with a non-colormanaged webbrowser.

    Or, when applying a large profile to a monitor which can't display this large range...

     

    First I thought that your images are in a wider gammut colorspace and being desaturated, because viewed in a smaller one. But it seems the other way round, thought.

     

    For getting a startpoint I downloaded one of the screenshots you provided - I found it is untagged, so my next thought was, you save all your images untagged.

     

    But I remember you had the problem even with RAW, so this couldn't be the point, at least not to that extend.

     

    Next I applied the wide-gamut colorspace on two non wide-gamut systems, and I got this with a tagged sRGB (same with aRGB and ProPhoto, those just look even more desaturated):

    WIDEGammutt.JPG

    from left to right: CS5  - preview in a non colormanaged filemanger, like explorer (this is how it should look like) -  Bridge

    Guess this is similar to what you get...?

     

     

    When proofing with the monitorprofile (wide-gamut) in PS, I get (how it was to expect) this:

    proof.JPG

     

    As said: if tagged or not only plays a minor role here - with sRGB images you shouldn't see much difference, but with images in aRGB and ProPhoto, the tagged versions are brighter, but all images appear desaturated - to which extend depends how large the difference between monitor and image profile is:

    tagged1.JPG

     

     

    Resume: your system is acting like you have a sRGB only monitor with a wide-gamut color profile attached to it.

    This explains (at least) that you see the same effect even when you connect a non wide-gamut monitor to your computer (and don't change the monitor profile, as you should do)

     

     

    Before you try the next steps, please report what you get when doing a proof with the monitor profile in PS. If it does not change a thing, do a proof with other profiles... and report which shows what you expect.

    Since we lack information if / which output profile you attach to your images and for making it 100% save, do that with an older image, which was processed before you have this problem or even better download some tagged sRGBs from internet - there are lots on f.e. Flickr.

    If the monitor profile is the issue, even those appear desaturated.

     

    To see what really is going wrong on your system(s) and to set it up right, we need to get it back to a default state - means the whole chain from the OS, to the apps and images.

    The OS by using a default monitor profile (sRGB), the below settings for PS and since the processed images (JPG, PSD, TIFF) might be messed up also already, when they have been edited with wrong settings, we only can rely to NEFs.

     

    After you set your system back to the default settings, you should copy some NEFs (without xmp sidecars if they exists) to a new folder, which will generate new previews in Bridge.

     

     

    If no luck at all, set the colorspace in the OS to sRGB anyway - as said above we need to have reliable parameters to start with for further trouble shooting.

     

    Also make sure PS settings are as follows:

    • color settings: should be "preserve embedded profiles" and workspace as you like (sRGB, aRGB or ProPhoto, but not set to a monitor profile - when using a monitor profile here, do the proof again after setting it to sRGB or aRGB and a restart of PS)
    • when saving your images, you better tag them with a color profile

     

     

    Also report the following:

    • which colorspace you apply to the images when you run them through ACR (at the bottom)?
    • what is the colorspace you save your images with?
    • what is the color modus you have set the monitor to (you can run the U2410 in aRGB or sRGB modus; I know because I tested it some weeks ago) ?
    • related to the former question: when you calibrated the monitor, did you do it for the right modus?

     

    I mean, you didn't calibrate it in aRGB and use this (or even a larger profile) as monitor profile and use the monitor in sRGB modus, don't you? 

    Unlikely, shouldn't give this strong effects, but you never know....

     

     
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  • Currently Being Moderated
    Nov 9, 2010 2:44 PM   in reply to ablichter

    Ablitcher,

     

    I appreciate your response, and obviously my intent was never to "hijack" a thread, or to irritate forum followers. I suppose I look at it as I (although an apparent hijacker) have no done so in a manner that forces someone to read my post. The information given, was only given because I was asked for specifics. I have given information that I feel could in the even remotely influence what is happening on my system.

     

    Apparently, not enough information has been given, because to date, with all of the posts regarding this exact issue, no one at in any of the forums online, in this forum or even the top engineers at Adobe have been able to find the cause, or solution for this issue.

     

    I had two different adobe support tech's take control of my system for over 2 hrs and neither could understand why or how this was happening since all of the settings, and profiles were set appropriately.

     

    At this point, I am desperate for a solution. I do not have the option to purchase another system and just get on with it since when the clients photos were loaded on a completely separate system, the issue persists. I am paralyzed, with clients ringing my phone and filling my inbox wanting their photos.

     

    I have exhausted every possible solution that I am aware of. I will gladly accept any ideas, or criticism as long as it leads me to a solution.

     

    **As far as the photos of Santa in your post, did I misunderstand you, or did you say that was my photo?

     

    -All of my images are tagged at Adobe rgb 1998. This was one of the first areas we checked. I'm confused which photos you viewed of mine that you found to be untagged?

     
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  • Currently Being Moderated
    Nov 9, 2010 11:47 PM   in reply to conniez68

    Connie,

    have been able to find the cause, or solution for this issue.

    As said, what you encounter is the same when using a wide-gamut profile on a non wide-gamut monitor. So instead of profiling the monitor again and again, I would make sure I get rid of any custom profile around (not only removing, but deleting it in the system by explorer and reboot) and use sRGb or aRGB instead.

    I will try to reproduce the issue on a system with the same monitor later.

     

    But I'll better follow up in the other thread.

     
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  • Currently Being Moderated
    Feb 6, 2011 10:23 AM   in reply to jackjones_adobe

    First off you'll have to excuse me if I'm posting in the wrong place or not following etiquette or protocol but I'm a forum virgin!

    I am having a similar problem with thumbs displaying too bright in CS5 bridge. I upgraded to CS5 about a month ago and all was well at first. I believe it started after a recent update but can't state that as a fact. The only other changes, relevant or not, are a Quicktime update which highjacked my psd file associations, an install of Color Exec Pro plugin (32 bit - from Wacom).

    The kicker is that it does not appear to be just jpg but also my CR2 raw file thumbs.I don't use tiff all that much.

    Running Windows Vista Ultimate 64 bit, Photoshop CS5 12.0.3, Bridge 4.0.4.2 and ACR 6.3

     
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  • Currently Being Moderated
    Feb 6, 2011 12:40 PM   in reply to capman_99

    More info....

    I copied the files onto an external drive and on my latop (Win7 Home Premium-64 bit, PS CS512.0.3x64, Bridge 4.0.4.2, ACR 6.3) they display just fine in Bridge. I'm thinking I may try to reinstall PS but am concerned residual registry entires could just cause the problem to persist. Won't know till I try I guess. I'll post the results.

     
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  • Currently Being Moderated
    Feb 6, 2011 2:18 PM   in reply to capman_99

    Usually a reinstall does not solve most problems.

     

    First step go to post 38 in this thread and click on the luminious landscape link.  You may just have the wrong defalults set.

     
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  • Currently Being Moderated
    Feb 6, 2011 4:35 PM   in reply to Curt Y

    Curt,

     

    I took a look at the link and although my ACR was setup differently (different version...no check boxes etc).... resetting to default (zeroed values) did make the image look better. I had noticed earlier that the exposure and brightness values seemed higher than before. Anyway, resetting for one did not correct for all images but it got me to thinking about things and settings I may have messed around with.

    Bottom Line:

    I went to Bridge > Edit > Camera Raw Preferences and deselected 'Apply auto tone adjustments' - which I had selected incorrectly assuming it was 'color' only.

     

    additionally, as the link had addressed the issue of defaults being specific to each camera, I deselect the 'Make defaults specific to camera serial number'

     

    Walla - All fixed!

     

    See what happens when you mess with things you don't understand!

     

    Thank you very VERY much for your assistance. Greatly appreciated!

     

    Larry

     
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  • Currently Being Moderated
    Mar 22, 2011 9:09 PM   in reply to jackjones_adobe

    Hey everyone, this is my first post sorry for the length, lots of info to get across.

     

    Ok so i realise this issue is getting around a bit lately and i personally have been experiencing it for months but have basically ignored it since i use a plethora of other programs in my workflow including bridge, aperture, lightroom, DXO, capture one, and phocus.

     

    There are a few components to this issue, for the quick fix head to the bottom of this mammoth post:

     

    1.RAW images displaying as flat and desaturated (this is NORMAL, and to be honest, what you want because it is accurate to the actual RAW file)

    2.Images of all filetypes randomly displaying as oversaturated and soft (not sharp unless at 100%)

    3.I STRONGLY believe this does not have anything to do with hardware or monitor profiles etc etc this is entirely a software issue.

    4.It is important that your software isn't converting images in and out of different colour spaces. ie sRGB, Adobe 1998 etc etc

    what this means is most cameras are set as default colour space as sRGB, most monitor profiles are set as a variation on sRGB and most software is set to utilise the embedded profile within the image. I am not going to go through how to streamline your colour space workflow because it is different for everyone and there is so much info out there. However I dont think this is a major issue right now, nor the issue here. leave this as a last resort.

     

    My 2c:

     

    When you shoot RAW the camera also generates a low res jpg preview and embeds it with the RAW image. This is what you see on the back of your camera. You will ALWAYS see jpg in camera even if shooting RAW.

     

    SOME programs utilise this embedded JPG image when previewing images, some generate their own from the RAW.

    It depends on your own workflow and what you want to see, but I personally prefer to see EXACTLY what is in the file with an accurate representation so I find it very annoying when a program cannot show me what I need to see. (lets get back to this later)

     

    The difference with RAW and JPG files is minute, but definitely noticeable when previewing and comparing side by side as <conniez68> has done.

    JPG files have higher contrast, saturation and sharpening applied which gives them a little bit of 'pop'

    RAW files have absolutely no effects applied at all, this sometimes makes them look flat and desaturated. The idea is YOU do it yourself.

     

    I have had this problem of Bridge opening up images then 'flickering' or 'blinking' and the image changes completely, sometimes for better, sometimes for worse.

    - I believe this may be Bridge applying a set of parameters and effects to the RAW image when it generates its JPG preview.

    There may be some sort of bug where it applies these settings to JPG or TIF files or the already embedded JPG in a RAW file thus converting to JPG twice generating a very oversaturated and ugly preview image. However, in my experience these images will not look like this when opened with Camera Raw or photoshop.

     

    Bridge works in several ways with regard to previewing images.

    (lets work in the 'FILMSTRIP' configuration so we are all on the same page)

     

    Firstly when opening a folder with images it has not seen before, (or the previews have been purged from the cache) it shows the images with a very low res, pixelated thumbnail. these look fine up to about 4x their designated size (which is adjustable with the slider at the bottom of the bridge window).

     

    Next Bridge works its way through the folder image by image generating larger size previews for you to see. If you select an image specifically it will generate that preview image for you asap.

     

    There are 2 types of preview Thumbnail, 'Quick' and 'High Quality'.

    These are exactly what they sound like.

    Images that have the Quick thumbnail generated will show a black or greyish border around the image.

    Images with High Quality thumbnails will not have any border

     

    Now what you would expect is that Bridge will generate quick thumbnails asap so you can see your images quickly. then work through the folder generating high quality images so you can actually see your pics properly. in theory it does this, but sometimes the cache fills up and it stops or it just gets lazy and stops.

     

     

    You can right click on an image and see the option where it will either say 'generate quick thumbnail' meaning it has already generated a High Quality one.

    Or it will say 'Generate a high quality thumbnail' meaning bridge has only made a quick thumbail of this image (and it will have the black border).

     

     

    This blinking or flickering phenomenon is actually bridge generating its preview jpgs so you can press space bar and see your image nice and big.

    If you full screen preview (spacebar) your image when it only has a Quick thumbnail generated you will experience the flickering and blinking while it converts to the High Quality image. sometimes this only occurs when you click to zoom to 100%.

     

    This is also where Bridge takes any settings or adjustments it finds in the metadata from another program such as Lightroom or Camera Raw and applies them to the preview image it generates. Sometimes it takes a little while for the preview to generate, I have often waited up to 20sec for a RAW image with lots of Camera RAW adjustments.

     

    Either way, this is where the colour sometimes is thrown off but should not be confused with the slight difference between a RAW and JPG image.

     

    SOLVING THE PROBLEM:

     

    There are several options in Bridge that I have found to work for the moment and have included screenshots at the bottom;

     

    CAMERA RAW PREFERENCES:

    1.save settings in camera raw database not XMP. (I just prefer to have a clean folder)

    2.apply sharpening to all images. (otherwise sharpening made in Camera Raw, Lightroom etc will not be shown in bridge jpg previews)

    3.Uncheck all default image settings

    4.Increase Raw Cache

    5.See image for the rest, pretty self explanitary.

    1raw pref.jpg

     

    BRIDGE PREFERENCES:

    CACHE

    1.CHECK keep 100% previews in cache

    2.Increase the size of the cache

    2cache.jpg

     

    ADVANCED

    1.CHECK generate monitor sized previews (this seems to be the major contributing factor to the weird preview issues)

    NOTE: sometimes if the preview image issue is still not fixed try CHECK 'use software rendering' (restart bridge, this seems to fix preview issues a lot of the time too)

    3advanced.jpg

     

    OUTPUT

    1.I have consolodated my workflow to use Adobe 1998 from camera to output in all my software and displays so I like to CHECK preserve embedded colour profile.

     

    THAT SHOULD BE IT!!

    Hopefully that sorts out the problem for everyone, it seems to have fixed it for me.

     
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  • Currently Being Moderated
    Jun 23, 2011 10:21 AM   in reply to strezair

    I tried all of these suggestions but when I save a Raw file or PSD file into Bridge (4.0.4.2) as a Jpeg  I still get an image that is way off in color and brightness. In addition, some of my older images in Bridge are now turning ugly. If I open my Jpeg in other applications, like FastStone Image Viewer or Windows Photo Viewer the images look like they are supposed to (as processed in Camera Raw and then CS5 (12.0.4X64). I am using Windows 7. My Nikon is set to Adobe RGB.

     

    I sure would appreciate any further thoughts.

     
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  • Currently Being Moderated
    Jul 25, 2011 7:53 AM   in reply to dagcmem

    I determined that when I downloaded and used some presets in ACR the last preset used in ACR was sticky and it changed all my JPG images in Bridge to off color images. I went back into ACR, went to the end of the bar marked "BASIC" and clicked on the down arrow. I then clicked on "Reset Camera Raw Defaults." This removed the offending preset and all my JPG images went back to normal. I hope this helps others.

     
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