Help with flash player since updated to Mac OS X Lion

[Browneyedgirl01]

When is adobe going to fix the update for the new Mac OS X Lion?  I have updated my Mac with the new software now my flash player will not work properly. I have uninstalled then reinstalled several times to no avail.  Could someone help me with this issue???

[tiddles75]

same problem here

I don't know what to do

Youtube or webchats don't work anymore

[chris.campbell]

Hi guys,

I'm sorry you're running into issues with Lion and Flash Player.  Can you give me a bit more detail about what's happening?  Any screenshots you could provide would also be helpful.

Thanks,

Chris

[Browneyedgirl01]

Chris, I have downloaded and installed Flash player several times.  Any web site that requires Flash player will not work.  I don't know what to do??

[Browneyedgirl01]

The flash player folder is not even showing up in my application folder, as if I have not even downloaded.  

Thanks for your assistance.  

[chris.campbell]

Browneyedgirl01 wrote:

The flash player folder is not even showing up in my application folder, as if I have not even downloaded. 

Thanks for your assistance. 

Can you check the folder: /Library/Internet Plug-Ins to see if you have a file named "Flash Player.plugin" present?  If it exists, and you're using Safari, please go into Safari preferences and verify that on the Security tab, the "Enable Plug-ins" checkbox is checked.

In addition, it might be worth while to run through this KB doc if you haven't already:

http://kb2.adobe.com/cps/908/cpsid_90893.html

Thanks,

Chris

[Zok161]

Here is a screen shot of what I'm faced with when I try to use youtube/webchat, etc....

I've tried to toggle through the buttons using tab but I can't select allow with the space bar or return key so I'm stuck with this settings box and with no control over youtube...very frustrating.

Please help!!!

[chris.campbell]

Hi Zok161,

The latest version of Flash Player (released yesterday) should fix this bug.  Can you try updating and let us know how it works?

http://get.adobe.com/flashplayer

Thanks,

Chris

[malcolmam]

Hi Chris

I updated and so far it seems to be OK working both in Safari and Firefox. Have not yet discovered any problem.

Malcolm

[Zok161]

Hi Chris,

I downloaded and installed the latest version and I now have control back ! If I come across any other issues, I'll let you know.

Thanks for the help,

Zok

[chris.campbell]

Thanks for the update guys!  Glad to hear its working, sorry we had to go through all that.

[Gid30n]

It is not.... I get to be dissapionted in Adobe. Fight your fight with Apple and not with the costumer please.

[Guest]

Chris,

I am having all the same exact issues that zok161 was having , youtube/webchat, etc... I am having zero success in resolving the issues. Any assistance to resolve these matters would be greatly appreciated. Thank you

[Guest]

This is a example that I have been dealing with. Doing the short cut through system prefrences and selecting allow does not work very often for me and after 3 plus months Im beyond frustrated.

[chris.campbell]

I hear you.  We know this is still a problem with certain iMac models and we're working with Apple to resolve it as soon as possible.

As for the storage dialog that keeps appearing, you should also be able to get around this by setting "Allow sites to save information on this computer" in your Flash Player control panel in System Preferences.  With this set, do you still get this dialog appearing?

Chris

[Guest]

Chris ,

I have done this, but have had very limited success. I have allowed sites to save info on this computer, and even entered the site specifically and selected "Allow" for that site , and still the settings window is unresponsive and must close down the window because it freezes. Same exact thing happens in cam to cam chat rooms.

Thank you for your time,

ohbigo

[chris.campbell]

Ohbigo,

Did any of the steps in this FAQ help?

Working around the 10.7 Lion Flash Player settings bug

Chris

[Guest]

Some success on certain videos, still zero luck with cam to cam site. I just tried iauchat.com since they had a fix for the Mac bug issues, but it did not work either:( Next.....? Here is a screen shot.

[chris.campbell]

Unfortunately the screenshot didn't come through.

With the camera issue, do you see iauchat.com listed in the "Camera and Microphone Settings by Site" dialog?  Are you specifying "Allow" and it's ignoring your choice?

Chris

[Guest]

That is correct sir is still ignores even though I have it in the settings and selected Allow.

[Guest]

This is another example....It remains frozen and unresponsive the moment I try to activate my cam.

[chris.campbell]

Ohbigo,

Could you contact me at ccampbel@adobe.com?  I'd like to setup a time with you to do a desktop sharing session so I can see what's going on with your system.

Thanks,

Chris

[Robertjmnyc]

It's August already and Adobe has not fixed the glitches with it's Flash Player to be compatible with Mac's Lion OS.  I recently downloaded Lion and now when I try to use the Flash Player in various chat rooms that I ALWAYS used it in.....the Flash Player box does not even accept my clicks to do things like permit the website to use my camera, change my camera, etc. etc.  In fact, I can't even close the box but have to exit the website completely.  ADOBE - PLEASE FIX THESE PROBLEMS THAT I AND MANY OTHER'S WHO ARE HAVING THE SAME PROBLEMS CAN GO BACK TO USING OUR FLASH PLAYERS WITH OUR LION OS.

[chris.campbell]

I apologize for the issues with Lion, I know they can be very frustrating (I have 2 10.7 workstations that I use daily.)  For what it's worth, we've fixed the "settings" bug and if all goes to plan we will release a new version of the player on Tuesday, August 9th.

Thanks,

Chris

[Robertjmnyc]

Thank you very much Chris for addressing my issue and in such a timely manner.  I look forward to the new version.  Robert