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Unable to install CS5.5 MC Trial in OSX Lion 10.7 (Exit Code 24)

Jul 28, 2011 9:32 AM

Hi, I have a new Mac Mini "Server" running OSX 10.7 Server edition (FYI, the Server version is the same as the "desktop" version of 10.7, bundled with server applications as an add-on. It's the same OS otherwise.)

 

Anyway, it's got a quad i7 2.0GHz processor and 8GBs RAM in it. It's a day-old system and I'm trying to install the trial version of CS5.5 Master Collection on it. No matter what I do, the installer errors as follows (pulled from installer logs). I've tried this maybe 10 times now with the same results, even when trying to install just one application from the bundle. I've also tried to copy the installer directly to my hard drive as suggested in some Google result. Ni dice.

 

I can't find any info on "Exit Code 24"; seems there is info on every other error code, but this one.

 

Any ideas?

 

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 106 error(s), 0 warning(s)


ERROR: DW001: Set payload cancelled status


ERROR: DW049: Payload {007A2A28-D6A8-4D91-9A2B-568FF8052215} has an action "install" but no resultState

ERROR: DW049: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} has an action "install" but no resultState

ERROR: DW049: Payload {03FB981A-5170-11E0-A90E-3CEDE2AB3DC5} has an action "install" but no resultState

ERROR: DW049: Payload {08EF22BC-43B2-4B4E-BA12-52B18F418F38} has an action "install" but no resultState

ERROR: DW049: Payload {0A186736-9C62-48B2-B1DF-8A9C5CF7C997} has an action "install" but no resultState

ERROR: DW049: Payload {0CCF0458-5171-11E0-BC45-DC59E3AB3DC5} has an action "install" but no resultState

ERROR: DW049: Payload {0D96CFE6-376D-44B8-808A-16F3BEB73263} has an action "install" but no resultState

ERROR: DW049: Payload {0DFE8222-EDF8-4D17-8CCE-614D630A32F5} has an action "install" but no resultState

ERROR: DW049: Payload {11E1188F-E576-47BC-B215-600C02C7EABF} has an action "install" but no resultState

ERROR: DW049: Payload {128cd5a7-6018-4360-b4c0-b0258b1a5a34} has an action "install" but no resultState

ERROR: DW049: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} has an action "install" but no resultState

ERROR: DW049: Payload {22C26C10-5C22-4674-A52C-100112664305} has an action "install" but no resultState

ERROR: DW049: Payload {270C312D-7EC7-474C-BEB2-79CD398E02A3} has an action "install" but no resultState

ERROR: DW049: Payload {2EA9B52E-8613-41A0-9EEF-FF54AD4CC810} has an action "install" but no resultState

ERROR: DW049: Payload {3450d4c5-a82b-4428-a512-842ee1555a14} has an action "install" but no resultState

ERROR: DW049: Payload {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} has an action "install" but no resultState

ERROR: DW049: Payload {3D51982E-45C6-4B4B-9362-B356E1610821} has an action "install" but no resultState

ERROR: DW049: Payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} has an action "install" but no resultState

ERROR: DW049: Payload {3FA63389-0091-497A-8522-998E43648AEF} has an action "install" but no resultState

ERROR: DW049: Payload {4058E728-84D8-45CE-8E2D-5F35BD6659A1} has an action "install" but no resultState

ERROR: DW049: Payload {419B81A0-6282-456C-9B1E-8DBABA0DE2DC} has an action "install" but no resultState

ERROR: DW049: Payload {45063C56-A2A2-4FD1-A56A-A964723EEE1E} has an action "install" but no resultState

ERROR: DW049: Payload {4603E0C5-6880-4A4F-BCF8-DF1F6AE0E317} has an action "install" but no resultState

ERROR: DW049: Payload {49E6D00F-3456-11E0-AE83-842B2B67A8CC} has an action "install" but no resultState

ERROR: DW049: Payload {4A8546D0-CEDF-48C1-9BA1-DD5B4ADFC154} has an action "install" but no resultState

ERROR: DW049: Payload {4B1B3BF0-B3E4-477C-84BF-4FCB42D84445} has an action "install" but no resultState

ERROR: DW049: Payload {4B204697-D302-42D9-94B4-8BDDE6DD359C} has an action "install" but no resultState

ERROR: DW049: Payload {4B4C871D-9C8A-4C8A-B92A-C37273D6CE7D} has an action "install" but no resultState

ERROR: DW049: Payload {4B51E596-6BB0-4244-9AB9-344AD5FA6726} has an action "install" but no resultState

ERROR: DW049: Payload {4C08199E-0D93-4227-8325-F024E71CA7A1} has an action "install" but no resultState

ERROR: DW049: Payload {4FFA83C0-007A-4DB3-955C-B5EEE73BEDAF} has an action "install" but no resultState

ERROR: DW049: Payload {50491591-A44F-429E-B7C8-87E03FECFD78} has an action "install" but no resultState

ERROR: DW049: Payload {54D89F03-8EED-4FF9-BCDF-3B2E11D448A6} has an action "install" but no resultState

ERROR: DW049: Payload {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} has an action "install" but no resultState

ERROR: DW049: Payload {5D2A85AB-7391-4EAC-AA61-D5D9C09E4F17} has an action "install" but no resultState

ERROR: DW049: Payload {62ED7AE1-01FA-4066-97B7-1CD93A68DD0D} has an action "install" but no resultState

ERROR: DW049: Payload {6A2E619B-E4AC-433B-A648-D458CE543A96} has an action "install" but no resultState

ERROR: DW049: Payload {6BC81374-1E33-4495-93E2-DD2B10D358EE} has an action "install" but no resultState

ERROR: DW049: Payload {6F3A624B-1B72-4081-96E8-23261F389C5C} has an action "install" but no resultState

ERROR: DW049: Payload {71BC8278-815D-4F8C-8FA5-C6F782C73892} has an action "install" but no resultState

ERROR: DW049: Payload {75CD59C0-516F-11E0-892C-26ECE2AB3DC5} has an action "install" but no resultState

ERROR: DW049: Payload {7745F18B-FD8A-4011-BE16-588900C503D0} has an action "install" but no resultState

ERROR: DW049: Payload {7CAD45EF-24AD-4281-9236-7F8DDB0B9538} has an action "install" but no resultState

ERROR: DW049: Payload {7CF76BDA-73EA-4C46-A59D-FC3142D83E65} has an action "install" but no resultState

ERROR: DW049: Payload {83478D6E-4AA8-11E0-A479-24B1F9D7AC32} has an action "install" but no resultState

ERROR: DW049: Payload {8AB04F7C-8AEF-4023-9CDB-F761E4ECF9CC} has an action "install" but no resultState

ERROR: DW049: Payload {970C9F3A-39C5-480B-BE51-7C70AB9F84DB} has an action "install" but no resultState

ERROR: DW049: Payload {99BDA97A-4AA8-11E0-9E8D-32B2F9D7AC32} has an action "install" but no resultState

ERROR: DW049: Payload {9B4F8AA7-DDFA-4A0F-A36C-D0F66CCD66F7} has an action "install" but no resultState

ERROR: DW049: Payload {9BA136BE-0077-41E1-AD56-56AB5D4A1A67} has an action "install" but no resultState

ERROR: DW049: Payload {9D0088AD-BBB1-470B-B7B8-520EDEFAE5F3} has an action "install" but no resultState

ERROR: DW049: Payload {9F747BEC-FB4E-4830-8C58-363B8DCC26EB} has an action "install" but no resultState

ERROR: DW049: Payload {9FBC5BF9-5019-49D6-A1B3-6BB0E2A1FA54} has an action "install" but no resultState

ERROR: DW049: Payload {9FE2BFB0-1DBE-4269-AEBA-A870C5990BEA} has an action "install" but no resultState

ERROR: DW049: Payload {A1181890-9FA4-11DF-A25D-A35DF04EC7B1} has an action "install" but no resultState

ERROR: DW049: Payload {A189C479-C7CD-4E08-8CCF-D999B68C0C71} has an action "install" but no resultState

ERROR: DW049: Payload {A2502D10-2D75-4620-8A8B-73F39D5C1243} has an action "install" but no resultState

ERROR: DW049: Payload {A44863BF-8DB8-4D22-88DB-5A02BE319840} has an action "install" but no resultState

ERROR: DW049: Payload {A516708E-EC03-40F5-B82E-0851A44B3780} has an action "install" but no resultState

ERROR: DW049: Payload {A80C015C-1939-42A5-AD2F-E76C7F194505} has an action "install" but no resultState

ERROR: DW049: Payload {AC003BC0-704F-4F02-A72E-AC8B7044DE24} has an action "install" but no resultState

ERROR: DW049: Payload {AC76BA86-1033-F400-7760-000000000005} has an action "install" but no resultState

ERROR: DW049: Payload {AD60EB24-4CEE-4CA0-A6AA-526EAF41F2DB} has an action "install" but no resultState

ERROR: DW049: Payload {ADC78ABC-AF09-47D2-977F-E27850E3CC1C} has an action "install" but no resultState

ERROR: DW049: Payload {B7091600-995D-44EC-9B67-0E2025FDA600} has an action "install" but no resultState

ERROR: DW049: Payload {BAE5212B-6651-4AD8-B26A-1B284D2665C6} has an action "install" but no resultState

ERROR: DW049: Payload {BD0D6363-E961-410F-8BF4-ECD8795F3923} has an action "install" but no resultState

ERROR: DW049: Payload {BD6EEC48-4A2E-4B19-B36E-C3A94A97C99E} has an action "install" but no resultState

ERROR: DW049: Payload {BD85DFD4-005F-4219-8E27-C922CC4D8A61} has an action "install" but no resultState

ERROR: DW049: Payload {BF093B6B-F94F-4D77-99C9-4C0F6B2F44B6} has an action "install" but no resultState

ERROR: DW049: Payload {C1302004-7A3C-467A-80AC-4D0C9F6982C1} has an action "install" but no resultState

ERROR: DW049: Payload {C1646326-4AA6-11E0-AE8E-4C9CF9D7AC32} has an action "install" but no resultState

ERROR: DW049: Payload {C2F8BD34-1692-40F9-BA1B-1CFB2B5FED3A} has an action "install" but no resultState

ERROR: DW049: Payload {C61B093E-259E-45D8-B9B6-24630A700398} has an action "install" but no resultState

ERROR: DW049: Payload {CBDD7465-CE11-4A58-9497-C370B65923F1} has an action "install" but no resultState

ERROR: DW049: Payload {CC35904A-0197-4F06-BD70-9CE3DB24DBFD} has an action "install" but no resultState

ERROR: DW049: Payload {CCB778B5-25B8-4E57-9F20-72B11B443EF9} has an action "install" but no resultState

ERROR: DW049: Payload {CE1C14E2-7C20-47A9-817D-596F2173A582} has an action "install" but no resultState

ERROR: DW049: Payload {CE45CAE5-0B56-4C52-AE07-98A05027A049} has an action "install" but no resultState

ERROR: DW049: Payload {CE6E1448-516F-11E0-B3C0-13EDE2AB3DC5} has an action "install" but no resultState

ERROR: DW049: Payload {D5B1535A-FDFC-4B40-B2E2-21DA83D9CB57} has an action "install" but no resultState

ERROR: DW049: Payload {D682C558-6F3F-4800-885C-4C5EB1B7338C} has an action "install" but no resultState

ERROR: DW049: Payload {D8B9B5FB-D388-4D79-AA4B-6C09641189F6} has an action "install" but no resultState

ERROR: DW049: Payload {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has an action "install" but no resultState

ERROR: DW049: Payload {DD18D60C-87B1-47D9-8312-67508B402FB9} has an action "install" but no resultState

ERROR: DW049: Payload {DEA79551-23E3-430A-9B15-B544479B7DB2} has an action "install" but no resultState

ERROR: DW049: Payload {E0BCE1AA-B57D-4983-A05A-1B2CBF124494} has an action "install" but no resultState

ERROR: DW049: Payload {E348E466-429A-4FB0-AFCF-8306C16BBFF1} has an action "install" but no resultState

ERROR: DW049: Payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} has an action "install" but no resultState

ERROR: DW049: Payload {E82097B9-A3B8-404A-9A92-AC16A8AC9576} has an action "install" but no resultState

ERROR: DW049: Payload {EB186BF2-0A84-40A2-B794-0326D3DF9973} has an action "install" but no resultState

ERROR: DW049: Payload {ED28819E-310F-4F17-925C-C69B0A1C1F7F} has an action "install" but no resultState

ERROR: DW049: Payload {ED9DC850-516E-11E0-9096-1FE5E2AB3DC5} has an action "install" but no resultState

ERROR: DW049: Payload {EDE888ED-3BD7-4D8C-AB35-7E4C661A94D9} has an action "install" but no resultState

ERROR: DW049: Payload {EE85C227-0148-4825-B659-6A1E142571EE} has an action "install" but no resultState

ERROR: DW049: Payload {EF45880C-DD84-46C3-A054-0BC5F76A6BBE} has an action "install" but no resultState

ERROR: DW049: Payload {F313167E-5172-11E0-ACE7-30C2E3AB3DC5} has an action "install" but no resultState

ERROR: DW049: Payload {F8ABD584-A99C-4304-AC4B-CCFD0914D871} has an action "install" but no resultState

ERROR: DW049: Payload {FB720658-01F4-4002-BB69-49E66CD82E30} has an action "install" but no resultState

ERROR: DW049: Payload {FD58D99B-9927-4226-8E00-959A4F76BD89} has an action "install" but no resultState

ERROR: DW049: Payload {FE35B66A-C8F1-4D62-B823-C2EE2C7DA702} has an action "install" but no resultState

ERROR: DW049: Payload {FECCB1BF-038D-41C2-861B-4560E7667005} has an action "install" but no resultState

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Player for Embedding 3.1: User cancelled installation

ERROR: DW001: User cancelled the operation


Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

---------------------------------------------------------------------- ---------------

Exit Code: 24 - User cancelled out of install/uninstall/reinstall.

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

END - Installer Session

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

 
Replies
  • Currently Being Moderated
    Jul 28, 2011 2:14 PM   in reply to meetleftover

    I'm having the same error code trying to install Premiere Pro CS5.5 Trial on Lion too. Would be good to get a solution!

     
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  • Currently Being Moderated
    Jul 28, 2011 3:12 PM   in reply to meetleftover

    Nope I'm on a late '09 iMac. I just did the remote desktop share with Adobe help and the guy said it was a bug in their installer caused by Lion. He escalated my case and left it at that.

     
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  • Currently Being Moderated
    Jul 28, 2011 3:45 PM   in reply to meetleftover

    I hope so too, I tried a few weeks ago with Snow Leopard and just got Exit Code 6 and never got that solved. Figured I'd give it another go to see if Lion cleared that problem up. Now I just have this instead...

     

    I had a problem installing screen share through the browser pop up, I had to request a direct link to download the dmg file.

     
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  • Currently Being Moderated
    Jul 29, 2011 9:56 AM   in reply to meetleftover

    Hi @meetleftover,


     

    Hopefully this will solve your issue.

     

    Enable the root user for the MAC and try to install the software.

     

    To know how to enable enable root user please visit the below link

     

    http://support.apple.com/kb/ht1528

     

    Enable the root user account and restart the computer and try installing the software.

     

    Note : You need to restart the computer once you enable root user

     
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  • Currently Being Moderated
    Jul 29, 2011 10:57 AM   in reply to Sameer A

    I tried setting up the root user too and managed to get around Exit Code 24. However I now get Exit Code 6 and this is my error log:

     

    Exit Code: 6
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 16 error(s), 12 warning(s)

     

    ----------- Payload: {CBDD7465-CE11-4A58-9497-C370B65923F1} Required Common Fonts Installation 1.0.0.0 -----------
    WARNING: DF054: Unable to read Adobe file version for file path '/Library/Fonts/MinionPro-BoldIt.otf'(Seq 30)
    ERROR: Error code: 1(Seq 30)
    ERROR: DF024: Unable to preserve original file at "/Library/Fonts/MinionPro-BoldIt.otf" Error 0(Seq 30)
    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 30)
    ----------- Payload: {EE85C227-0148-4825-B659-6A1E142571EE} Adobe Bridge CS5.1 4.1.0.0 -----------
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ----------- Payload: {7CF76BDA-73EA-4C46-A59D-FC3142D83E65} Adobe OnLocation CS5.1 Third Party Content Wrapper 5.1.0.0 -----------
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ----------- Payload: {4A8546D0-CEDF-48C1-9BA1-DD5B4ADFC154} Adobe Mini Bridge CS5.1 1.1.0.0 -----------
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ----------- Payload: {BF093B6B-F94F-4D77-99C9-4C0F6B2F44B6} Adobe Encore CS5.1_AdobeEncore5.1en_USLanguagePack 5.1.0.0 -----------
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure

     

    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Premiere Pro CS5.5 Support: Install failed
    ERROR: DW050:  - Adobe Story: Install failed
    ERROR: DW050:  - CSXS Story Extension: Install failed
    ERROR: DW050:  - Adobe Device Central CS5.5: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe ReviewPanel CS5.5: Install failed
    ERROR: DW050:  - Adobe CSXS Extensions CS5.5: Install failed
    ERROR: DW050:  - Required Common Fonts Installation: Install failed
    ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS5.5: Failed due to Language Pack installation failure
    ERROR: DW050:  - SiteCatalyst NetAverages CS5.5: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS5.5_AdobePremierePro5.5en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Device Central CS5.5_DeviceCentral3.5LP-en_GB: Install failed
    ---------------------------------------------------------------------- ---------------

     
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  • Currently Being Moderated
    Aug 16, 2011 8:51 PM   in reply to meetleftover

    I found the solution...for me, anyway...

     

    I have a new Mac Mini Server running Lion Server and Lion.  I could not get CS5 to install and was getting the same "DW049" errors.

     

    As a new(er) Mac user I am hesitant to start tinkering with my system drive, partitions, OS, etc...I saw a lot of forum responses all over the place discussing the migration of apps from a MacBook Pro, loading Snow Leopard on top of Lion, etc. etc.

     

    I didn't do any of that.

     

     

    Worked fine. Java update came out in July, apparently.

     

    HTH,

     

    Dave

     
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  • Currently Being Moderated
    Aug 23, 2011 9:28 PM   in reply to meetleftover

    I'm also having trouble installing the trial. I've done all of the updating of Java, Air, and Flash. Any tips on installation? I'm installing on a new Macbook Pro - straight from the store with Lion on it already. The adobe installer just stays on "preparring to download" for a really long time and never moves the progress bar.

     
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  • Currently Being Moderated
    Oct 13, 2011 11:07 PM   in reply to meetleftover

    I was having the same problem: Mac Mini Server mid 2011 with Lion 10.7.2 clean installed and then restored from time machine without apps

     

    - installed java

    - restarted

    - now installing

     

    the funny thing is, i had already installed java.. go figure

     

     

    thx davidascott001!

    http://f.cl.ly/items/0Q1T072g2I291F471e0H/Screen%20Shot%202011-10-14%20at%2003.04.06.png

     
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  • Currently Being Moderated
    Oct 19, 2011 10:12 AM   in reply to meetleftover

    hello meetleftover,

    i had the same problem installing CS5.5 design standard on my mac book. To cut the story short you have to install CS5.5 in security mode. Turn your mac off. turn it back on while holding down the shift key. as soon as your computer is finished loading you can download or install anything that you want. As soon as CS5.5 is finished installing, reboot your computer and all is well. I hope this helps other people who have been trying (like me) for days to install this blessed programm. there is light at the end of the tunnel. why it is necessary to install CS5.5 in security mode is a mystery. that is adobe's problem...a problem that should be fixed.

     
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  • Currently Being Moderated
    Dec 16, 2011 7:30 PM   in reply to @ipedro

    Hi,

     

    How well does the Mac Mini Server perform with Adobe CS5?
    I'm considering buying one mainly just for Adobe.

     

    Im especially interested in knowing if it can handdle Premiere Pro and After Effects for video stuff with the Intel 3000 integrated graphics.

     
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  • Currently Being Moderated
    Dec 16, 2011 7:30 PM   in reply to meetleftover

    Hi,

     

    How well does the Mac Mini Server perform with Adobe CS5?
    I'm considering buying one mainly just for Adobe.

     

    Im especially interested in knowing if it can handdle Premiere Pro and After Effects for video stuff with the Intel 3000 integrated graphics.

     
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  • Currently Being Moderated
    Dec 17, 2011 5:55 AM   in reply to Jarshvor

    You not likely to be happy with that combination but I suggest posting in the PP and AE forums for more input.

     

     

     

    Bob

     
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  • Currently Being Moderated
    Jan 17, 2012 2:11 AM   in reply to meetleftover

    Davids solution put me on the right track, although I didnt have to remove any existing versions or have a clean Lion install. Simply:

     

    1. Install  the Java update (even if you already have it) http://support.apple.com/kb/DL1421

    2. Restart your mac
    3. Run the installer

     
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  • Currently Being Moderated
    Feb 15, 2012 9:21 AM   in reply to meetleftover

    I have tried all of these things... Security Mode, root, updating Java ... and CS 5.5 still will not install on our new Mac Mini with Lion pre-installed.

     
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  • Currently Being Moderated
    May 22, 2012 3:45 PM   in reply to tcrabtree21

    I have the exact same setup and problem. Has there been a solution? My Master Suite CS 5.5 won't install on New Mac Mini running Lion Server. Installer gives "Exit Code:24" upon failure.

     
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