AZElizabeth57 Calculating status...
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If the RoboHelp 8 project was opened without the 802 patch applied at the time, the damage was likely done there. Applying the patch alone does not fix the problem.
I suspect if you go to a backup of the 8 project and open it in 8, you will see the same problem.
See www.grainge.org for RoboHelp and Authoring tips
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It is not a case of something being hidden in files. RoboHelp 8 without the 802 patch lost track of files. You may have opened a folder and a topic and worked on it but the act of opening the project may have caused it to lose track of topics elsewhere in the project. It may have done so as you closed the project. The point is that opening a project in 802 could have resulted in the problem you describe.
See www.grainge.org for RoboHelp and Authoring tips
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This thread is about upgrading from 8 to 9. It sounds like you are upgrading to 8, is that the case? For now I will assume it is.
Did you apply the patches when you installed 8 and before you opened the project? If you opened the project in 8 before the patches were applied, that could well be why you have missing topics. Why is explained in Opening Projects on my site.
Either way, do you have a lot of broken links and are the missing topics still where they should be if you look at the project folder in Windows Explorer?
See www.grainge.org for RoboHelp and Authoring tips
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Very odd.With all those topics missing would have expected more broken links.
Your options are to import the topics back in and you can select all the topics in a given folder and import them in one go, that should make it fairly quick, or to try a new upgrade. I think I would try the latter first.
I'm assuming the project is local.
You say you applied both patches, check that Help > About does show 802.
See www.grainge.org for RoboHelp and Authoring tips
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Hi there
Sorry, but I have to respectfully disagree with your assessment about RoboHelp being "deeply flawed". I've used it almost daily for the last 20 years (Yes, I mean that literally) and while it is software and all software has flaws, I have never found it to be "deeply flawed". But I suppose that's all in the eye of the beholder.
Like ANY piece of software, RoboHelp may not behave as expected on certain and specific configurations of hardware and with specific permissions setup on the operating system.
As for closing threads, there really is no process to close them. As a volunteer forum moderator, we can lock threads, but we only do that if there is something like SPAM attacks or other undesirable activity. So just leaving a thread alone will cause it to eventually fall off the list until it's been posted to again.
Cheers... Rick
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