I recently published a farely large eLearning program using Adobe Captivate 5.
This program was released to over 400 people. To avoid any streaming issues from one location, we had everyone save an exe file to thier desktop and run it locally. Amazingly enough, 390 of the users were able to view the large presentation (with videos and sound) at real time speed.
Unfortunately, there are about 10 users whose presentation freezes after 5 - 10 seconds. It doesn't freeze at one particular slide, just after a certain time, whether they're viewing a slide or are watching a video. I've tried publishing as htm, linking to the swf, and even uploaded the presentation to our LMS. This works for the original 390 agents, but the presentation freezes for those 10 individuals using any of the methods I've tried.
This of course leads me to believe that it has something to do with those particular PCs and Laptops. I checked and made sure they had the most current version of Flash, but that's as far as I've gone. I'm not sure what to check next and hope that someone here can point me in the right direction so that I may begin the troubleshooting process.
As .exe files without any reliance on remote content, yes I would agree, the problems are likely the individual computers.
First, perhaps ask those users to try a different machine if they can, just to verify they can get it working elsewhere....as opposed to perhaps the distributed file being corrupted for those few users somehow.
To troubleshoot on the specific machines, that can get very complicated. Three easy/common issues:
1. video card drivers - ask them to find the latest version and update. It's a pretty generic solution but can be the root of many problems
2. Install the latest Flash player (though your .exe may include the player, perhaps its conflicting with one they have installed?)
3. Ensure they have no viruses on their machine. If they do, absolutely no guarantee the product will ever work for them. Getting them to admit they have one, or even discovering they have a virus, may be impossible though. Do they at least have current antivirus software running?
3b (and if they do have AV software running, see if they can disable it temporarily and successfully run the program. Like the video card driver issue, while unlikely, it could be their AV software is interfering with the .exe playback)
I know this is old, but I found the answer when I ran into the same issue with a different elearning course.
It was simply the Flash Player in all the PCs. For some reason, the elearning was freezing for anyone who had Flash Player 10.1, even thought I was publishing in Flash Player 7 - 10 (I tried them all). I upgraded all the PCs to Flash Player 10.3 and the problem was solved.
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