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J. Arvidson

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Problems downloading folios

Aug 26, 2011 8:02 AM

Hi all

We have previously created two magazines using Drop 8 but have now created a new magazine with the newest Folio Producer tools. It has been a pain uploading the magazine the last couple of days but today we succeded in uploading it. However, we are not able to download it from the Adobe Content Viewer app. When we click download, it starts downloading (really slowly) and aftar a while we are being told that we are disconnected from the server.

Anybody else experiencing these problems?

Cheers,

Jesper

1188 Views 27 Replies Latest reply: Matthew Laun, Aug 31, 2011 5:08 PM

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3,436 posts
May 29, 2007

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1. Bob Bringhurst,

Aug 26, 2011 8:08 AM in reply to J. Arvidson

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Yes, there is currently a problem with downloading folios from acrobat.com. The workaround is to wait until the folio starts downloading, and then click the View button so that it keeps downloading. Another option is to use the Publish button to publish the folio as private. Published folios should download smoothly in the Adobe Content Viewer. (You need to subscribe to DPS in order to publish.)

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2. J. Arvidson,

Aug 26, 2011 10:13 AM in reply to Bob Bringhurst

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Hi Bob

And thanks a lot for the quick reply...

Unfortunately is done seem to do the trick. And I would love to publish the magasin, but we are waiting for you guys to approve our account and can therefore not do that yet. Can you speed up that process?

It would be great if you could make announcements about acrobat.com being in trouble. That could have saved me a lot of non-billable hours. I hope your level of information will increase in the future.

Any ideas about when acrobat.com when be back to normal? We can't get the clints approval before this happen which is not satisfactory. I hope you understand...

Cheers,

Jesper

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3. Bob Bringhurst,

Aug 26, 2011 10:34 AM in reply to J. Arvidson

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The top of this forum includes an announcements banner that you can check. Another member of the team is working on setting up a mail list that you can opt into to receive announcements whenever there is an update or unexpected outage. I'll post a message when I have more details.

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4. J. Arvidson,

Aug 26, 2011 11:01 AM in reply to Bob Bringhurst

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Hi Bob

Yesterday or the day before that the banner area told me about maintenance but today it is not saying anything about that.

Any news on when the problems are fixed?

Can you speed up the approval process?

Cheers,

Jesper

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5. Bob Bringhurst,

Aug 26, 2011 12:13 PM in reply to J. Arvidson

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Upload works, but we're still experiencing download problems with the blue banner folios stored on acrobat.com. Downloading of published folios still works well.

Unfortunately, I have no control over the approval process.

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6. J. Arvidson,

Aug 26, 2011 12:40 PM in reply to Bob Bringhurst

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Any ideas when it will be possible to download folios stored on acrobat.com? I have a client I need to give an answer ;-)

Cheers,

Jesper

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7. David Cooke,

Aug 28, 2011 11:24 AM in reply to J. Arvidson

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Do you use the @AdobeDigitalPub twitter account to update users of any current difficulties? Might be an easier approach.

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8. Johannes Henseler,

Aug 29, 2011 1:21 AM in reply to Bob Bringhurst

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why not using the acrobat status overview?

http://health.acrobat.com/

You can even subscribe to it's status via RSS.

And maybe the acrobat.com administrators could put Digital Publishing into a separate service to keep track on it.

—Johannes

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9. Johannes Henseler,

Aug 29, 2011 1:22 AM in reply to Bob Bringhurst

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why not using the acrobat status overview?

http://health.acrobat.com/

You can even subscribe to it's status via RSS.

And maybe the acrobat.com administrators could put Digital Publishing into a separate service to keep track on it.

—Johannes

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10. David Cooke,

Aug 29, 2011 1:30 AM in reply to J. Arvidson

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Just to confirm. I'm having the same problem I had before 1.1.4. I can upload no problem but niether the desktop nor the iPad Content viewer acknowledges any changes. Library updates but doesn't recognise any new content or changes.

I'd be grateful if someone could just confirm that this is not a problem at our end.

Big presentation tomorrow, really hope this is sorted.

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11. Johannes Eckert,

Aug 29, 2011 3:11 AM in reply to David Cooke

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David,

I experience the same problem/behaviour on the iPad. Don't understand what
do you mean by the desktop viewer, that should display your folio preview
anyway, hm?

On the content viewer sometimes updates do not appear. When you delte
("archive") the folio it will disappear like it whas never there. Sometimes
it will come back. That is fleaky behaviour and I cannot reproduce these
things always.

When you can start the download of a folio and can hit the "view" button, do
it! and then open browse mode to get an overview. that should keep the
download running, as John Mezger from Adobe said.
I can have a 350MB folio downloaded this way, but not every time and it
takes ages.

—Johannes

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12. David Cooke,

Aug 29, 2011 3:26 AM in reply to Johannes Eckert

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Sorry, I can view it on the desktop. There was one folio that was missing an orientation. Once I fixed that, the DT viewer worked fine. Still trying to get the iPad viewer to work. Will update soon.

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13. Graham Davis,

Aug 29, 2011 4:22 AM in reply to Johannes Eckert

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Johannes the View is grayed out during an update so I think this only works if you are uploading a new folios to the iPad.

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14. Johannes Eckert,

Aug 29, 2011 4:54 AM in reply to Graham Davis

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Yes, that's right, this trick only works when downloading fresh.

—Johannes

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15. dpsCygnus,

Aug 29, 2011 8:03 AM in reply to J. Arvidson

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All the time.

Can't get any work done because I can't test/proof files on my iPad.

Also have problems uploading files in InDesign Folio builder...sometimes it just hangs-up/stalls.

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16. John J Metzger,

Aug 29, 2011 10:27 PM in reply to dpsCygnus

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For those that are DPS customers and having issues using the acrobat.com preview functionality....

Please note that you can achieve the same ability to preview on device by publishing folios as private and logging in to the Adobe content viewer with the same credentials used to publish the content. The folio will show up in the content viewer (without the blue lightning bolt) available to download and view on device.

When you update an article and republish the content only the modified articles will come down to device. You will not be downloading the same content again and again. When your folio is ready, you can change the folio state from private to public and it will become visible in your multi issue app available in the app store.

Over the course of today I've been using this method to preview content on device and it's been very reliable.

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17. Graham Davis,

Aug 30, 2011 12:45 AM in reply to John J Metzger

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So how do you change an existing Folio to Private without deleting the existing one and re building it (wasting hours of time)? I have just tried creating a new test folio, so where in Folio builder can you specify Private?

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18. Klaasjan Tukker,

Aug 30, 2011 1:20 AM in reply to Graham Davis

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Hi Graham,

This can be done in the Folio Producer Dashboard (where you would normally set it ready for distribution (free/retail - public) .
In this case select the folio, click 'Publish'and set the distribution to 'free' and 'private'

With kind regards,

klaasjan Tukker
Adobe Systems Benelux

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19. Graham Davis,

Aug 30, 2011 1:45 AM in reply to Klaasjan Tukker

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Klaasjan this is of no use to people who do not yet have a so called "provisioned" account. What are we/they supposed to do?

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20. Klaasjan Tukker,

Aug 30, 2011 2:03 AM in reply to Graham Davis

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Hi Graham,

John has posted two work arounds for the time being:
For DPS subscribers : use the private distribution outlined below
For Non DPS subscribers who use acrobat.com distribution / preview: http://forums.adobe.com/message/3882154#3882154 (switch to browse mode in the Adobe Content Viewer).

With kind regards,

Klaasjan Tukker
Adobe Systems Benelux

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21. Graham Davis,

Aug 30, 2011 7:54 AM in reply to Klaasjan Tukker

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Hardly a work around Klaasjan as it only works with a brand new Folio and not with Updates.

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22. Bob Bringhurst,

Aug 30, 2011 8:09 AM in reply to Graham Davis

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Downloading both new and updated folios works for me. Any published folio downloads quickly and smoothly. Any acrobat.com folio downloads only if I tap View, but downloads still error out in some cases, especially with larger (300+MB) folios. The team is working on a fix.

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23. Graham Davis,

Aug 30, 2011 9:09 AM in reply to Bob Bringhurst

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View is grayed out when updating so how can you view?

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24. Bob Bringhurst,

Aug 30, 2011 9:30 AM in reply to Graham Davis

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I understand your point now. I thought you were talking about clicking Update in the Folio Producer Organizer to update a published folio.

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25. John J Metzger,

Aug 30, 2011 10:05 AM in reply to Bob Bringhurst

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In the folio producer web tool, open up the folio in the editor. Switch to list view instead of the default icon view. In the column called download priority note if you have any articles set as high priority. The viewer requires those articles be downloaded before the view button is enabled on the device. When developing content I set all my articles as download priority of low so the view button is enabled immediately after the initial metadata is downloaded.

Once you are in the viewer, articles will continue to download in the background.

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26. MDUser,

Aug 30, 2011 11:21 AM in reply to John J Metzger

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This workaround was working for me last week, but not today. I can only get so far in the downloading before it stops and says Download Paused.

Also, I have another folio that was completely downloaded to my iPad last week using this workaround. Today I made a few changes to the "Properties" of a few articles, added description text, etc. In my Content Viewer it listed the folio as having an Update Available but when I start to download the updated folio, it appears to be starting completely over at 0MB with the entire 341MB. The entire thing just for editing some simple metadata.

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27. Matthew Laun,

Aug 31, 2011 5:08 PM in reply to J. Arvidson

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Please see the Announcement "Update regarding Digital Publishing Suite performance and reliability" on the Digital Publishing Suite user forum landing page:
http://forums.adobe.com/community/dps

Matthew

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