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PSE 9 & Photoshop.com albums: different photo order

Aug 30, 2011 6:55 AM

When I sync a album from PSE 9 to Photoshop.com the photos in the Photoshop.com album are out of sequence. How do I get the same sequence? How do I move photos within a Photoshop.com album?

1676 Views   20 Replies   Latest reply: Mark Dahm, Apr 20, 2012 10:00 AM
 
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  • Mark Dahm
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    1. Mark Dahm,
    Aug 30, 2011 7:42 AM   in reply to waterforder
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    The order controls for Photoshop.com are different from Elements Organizer, and order syncing does not work both directions.

     

    However if you don't change the order of assets online, then they will not get out of sync from Elements, and you should be able to continue to control the order online using just Photoshop Elements.

     

    To 'reset' the online ordering, you could un-sync, then re-sync the album from Elements. In order for this to work, you need to unsync the album in Elements, then force sync to ps.com so that the album removal happens, then resync.

     

    Let me know if you need more details on this process.

     

    -Mark

     
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  • waterforder
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    2. waterforder,
    Aug 30, 2011 9:36 AM   in reply to Mark Dahm
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    Mark,

    Thanks for your input. I understand the reason but please help with the process for resetting: Please help with 'unsync', 'force sync', and 'resync'. Thanks.

     

    Steve

     
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  • Mark Dahm
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    3. Mark Dahm,
    Aug 30, 2011 10:26 AM   in reply to waterforder
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    In the Photoshop Elements Organizer, along the bottom of the screen, there is a small icon that looks like a safe; left click on that to see the sync menu, and select 'Open Backup/Synchronization preferences...'.

     

    Uncheck the box next to the album that is out of order on ps.com. That will remove it from the sync loop.

     

    Exit the dialog, left click back on that same safe icon, then select the menu 'Start Backup/Synchronization' (it may also be labeled 'Resume...', depending on the status of the sync agent). Allow it to cycle through once; that will disconnect Elements from ps.com. I would also recommend logging in to Photoshop.com, and visually confirming that the album has been deleted; if it hasn't, then delete the album from online.

     

    Now, from the main Organizer screen, back in Elements, left click on the album, and select "Edit <albumname> album" to bring up its sync settings. Click on the 'Backup/Sync' button that appears toward the right/top of the right panel; that will re-introduce that album (including its order) to Photoshop.com, and the order you see in Photoshop Elements will be intact once all the files and album have been reconstituted on ps.com. Click the 'Done' button at the bottom to dismiss the album settings.

     

    Go back to that safe icon, left click, and select the 'Start Backup/Synchronization' menu to re-upload the album.

     

    Let me know if you run into any snags.

     

    -Mark

     
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  • RichardMW1
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    4. RichardMW1,
    Apr 14, 2012 7:51 PM   in reply to Mark Dahm
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    Mark,

    I ran into the same problem and tested your suggestions. But it did not work.

    You said:

    "and you should be able to continue to control the order online using just Photoshop Elements."

     

    I created a test album and uploaded it to photoshop.com.

    I moved the order of one of the photos in PE9 and changed the caption so that PE9 would sync  the change.

    The changed caption appeared at photoshop.com. But, the change in the order of the photo in the slide show did not change.

     

    I then unchecked the sync option box for the test album in PE9 and cycled through a sync.

    The album did not disappear at photoshop.com. To get rid of the test album, I had to go to photoshop.com and actively remove it from the library.

     
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  • Mark Dahm
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    5. Mark Dahm,
    Apr 16, 2012 9:31 AM   in reply to RichardMW1
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    Thanks for the update; sounds like a 'manual' delete of the album on photoshop.com is necessary, even if just to capture a change to the order in Elements.

     

    -Mark

     
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  • RichardMW1
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    6. RichardMW1,
    Apr 16, 2012 8:34 PM   in reply to Mark Dahm
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    Unfortunate. But apparently true.

    This is a real time killer if you have 200+ pictures in an album.

    It is even worse when you want to insert a new picture into the middle of a 200+ photo album.

     

    Probably the best way to handle this is to:

    1) add new picture in PE9 and position it where you want it.

    2) Sync with photoshop.com

    3) Go to photoshop.com and move the new picture to where you want it.

     

    I think that this is just wrong and qualifies as a very annoying bug. Adobe should fix this.

    Based on Adobe's history of "bug denial", I expect them to introduce this as a new feature in a future version and not do a bug fix for PE9.

    If this is the only new thing that they put into PE 11, I think that this feature would justify paying for a full upgrade.

     
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  • Mark Dahm
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    7. Mark Dahm,
    Apr 17, 2012 8:53 AM   in reply to RichardMW1
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    It could be a little easier.

     

    1. Go to ps.com and delete the album

    2. Modify the album in elements

    3. Sync to ps.com

     

    Deleting an album on ps.com can be done without removing the files from your account. Therefore reconstructing your changed album on ps.com should go quickly, involving mostly just metadata and any files that have not been already uploaded.

     
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  • RichardMW1
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    8. RichardMW1,
    Apr 17, 2012 2:14 PM   in reply to Mark Dahm
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    Mark,

    I read your suggestion on making it easier and thought it made sense.

    So, I tested it.

     

    Here is what actually happened.

    1. I went to ps.com and removed the album by clicking the organize icon and then clicking the x to remove the album. I did not remove the files from my account.

    2. I modified the album in elements. I rearranged the photos and changed the caption on one file.

    3. Sync to ps.com from inside elements.

    4. Album disappears in Elements after sync completes.

     

    I don't think that this is what you expected to happen.

     

    I still think that the sync to ps.com process is flawed and confusing. Photo order really should sync.

     
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  • Vincent Edward
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    9. Vincent Edward,
    Apr 18, 2012 5:43 AM   in reply to RichardMW1
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    Your experiences are what I have been experiences for a couple of years Photoshop is basically unusable with Elements.  I have been able to transfer files to Photoshop.com using other programs. 

     

     

     

    Ed Walsh

     
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  • Mark Dahm
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    10. Mark Dahm,
    Apr 18, 2012 8:59 AM   in reply to RichardMW1
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    Doh! Then make sure that you have the sync preferences set so that deletions on ps.com do NOT delete things in Elements. Under the Advanced sync options, check the item labeled: 'When I delete a File Online, Ask Before Deleting it from My Computer'; that way you can stop changes online from propagating to Elements.

     

    -Mark

     
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  • RichardMW1
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    11. RichardMW1,
    Apr 18, 2012 9:37 PM   in reply to Mark Dahm
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    Mark,

    I had that option set in Photoshop Elements 9 Advanced sync options before the sync deleted the album in PS9.

     

    I suspect that this option protects files on my PC. But, it does not protect Albums.

    The option claims to protect files. It does not claim to protect Albums. It is working as designed. But, it is not working the way it should work.

     

    You need to test this stuff to find out how it really behaves.

    This is especially true when you are looking at PC to Server synchronization.

    There is a entire class of issues that server programmers refer to as "synchronization conflicts" that are very trick to code correctly when you are doing a sync and changes have been made in 2 places.

    Test. Test. Test.

     

    -Richard

     
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  • RichardMW1
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    12. RichardMW1,
    Apr 18, 2012 9:41 PM   in reply to Vincent Edward
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    Vincent Edward,

     

    What other problems have you encounted in  PE to photoshop.com usage and synchronization?

    What are the other programs that you have used to transfer files to photoshop.com?

     

    I actually think that photoshop.com is very usable with Elements.

    But, you have to be very careful and accept that it really could and should work better.

     

    FYI. I have also found problems with the Photoshop Elements Android app.

    One problem is that it displays Photo captions on my Samsung Nexus but does not display the file names.

    I am using both properties in the PC display of Photoshop.com slide shows so that I can display 2 lines of information to people who are looking at my slides.

     
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  • Vincent Edward
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    13. Vincent Edward,
    Apr 19, 2012 5:08 AM   in reply to RichardMW1
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    Thanks for the response. 

     

     

     

    I have had very little success with transferring Albums to Photoshop.com from Photoshop elements 8.  To resolve this matter I have spent hours with Support and even Paid support to no avail.  All other functions of element work fine.  I can send pictures to Photoshop.com using other programs but mot from Elements. 

     

    Ed Walsh

     
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  • RichardMW1
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    14. RichardMW1,
    Apr 19, 2012 7:59 AM   in reply to Vincent Edward
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    Vincent,

    What are the other programs you use to send pictures to Photoshop.com?

     
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  • Vincent Edward
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    15. Vincent Edward,
    Apr 19, 2012 8:31 AM   in reply to RichardMW1
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    Richard,

     

    Thanks for your interest in this matter.  

     

    Adobe Photoshop Express Uploader is the program I have been using. 

     

     

     

    Ed Walsh

     
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  • Mark Dahm
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    16. Mark Dahm,
    Apr 19, 2012 10:27 AM   in reply to Vincent Edward
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    Note that the Express uploader detects and manages sync differently from Elements, and we don't recommend using both methods, at least not without understanding the implications.

     

    In the case of Elements, the sync agent is triggered by changes to the elements asset database, and compares the state of the database to what is online, then creates a to do list of stuff to synchronize. The Uploader, by contrast, has no local database, so it uses the file system change detection method; in order for that to work, it must copy all files you wish to sync into one folder, where it can detect changes.

     

    If you use both the uploader and Elements, then you may run into a ping-pong effect that goes like this:

     

    1. Add file to Express Uploader; the file is copied to the sync folder on your hard drive in your My Pictures Folder; as a new file, it's uploaded to ps.com

    2. Elements sync agent will either note that a new file as been uploaded to ps.com, and attempt to download it (depending on Elements' sync settings), creating a second copy, or if the sync folder is in your Elements watched folder, then Elements will detect the newly moved file to that location, import it, and sync it up to ps.com as well, creating dupes online.

     

    Once you start using the Express Uploader (whose mechanism is admittedtly simple, but often times more predictable than the Elements sync agent), it's a good idea to flip off the Elements sync agent, then turn it on periodically only if you need to.

     

    -Mark

     
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  • Vincent Edward
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    17. Vincent Edward,
    Apr 19, 2012 6:20 PM   in reply to Mark Dahm
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    Mark,

     

    Thanks for the response and the information.  I have not used the Uploader for over a year.  I just do not sent photshop.com any photos as much as I would like to.  If I thought upgrading to 10  would allow me to use photoshop.com I am sure that I would upgrade my space on photoshop.com.  Since I upgraded to 8 it has only worked less that a week and that has to be a couple of years ago.  I do not know how to shut off the Elements Sync agent But I will try to find out with the books I have and Support.  Thanks for letting me know that this may help. 

     

     

     

    Sincerely,

     

     

     

    Ed Walsh

     
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  • RichardMW1
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    18. RichardMW1,
    Apr 19, 2012 8:59 PM   in reply to Vincent Edward
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    Vincent,

    Synchronization to ps.com works fairly well in Elements 9 with the exception that that if you re-order slides in an album, then the new order does not sync.

     

    If you want to turn off the Elements Sync agent it can be done in Elements 9 as follows. I suspect it is the same process in 8.

    1. Start Organizer

    2.  from the menu:  Edit --> Preferences --> Backup / Synchronization.

    3. there is a check box at the top of the dialog box labeled: "Backup/Sync is on"

    4. uncheck it. and click OK.

     
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  • RichardMW1
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    19. RichardMW1,
    Apr 19, 2012 9:12 PM   in reply to Mark Dahm
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    Mark,

    I don't think I want to use Express Uploader since it is based on the folder content in Windows and that means that I can't change the order of the slides locally.

    I like the integration inside of Organizer.

     

    I did find a safe way to implement the idea that you suggested which was  to remove the album at ps.com and then resync from Organizer.

    It is a great pain, but it works in PSE 9.

     

    The key is to:

    1. Go into organizier and turn off sync for one of the Albums.

    2. Go through a sync cycle. This disconnects the local album from the ps.com album.

    3. The Album at ps.com IS NOT removed. It is just disconnected from the Organizer album

    4. At PS.com delete the album.

    5. Sync and nothing happens the Organizer copy of the Album.

    6. Rearrange photos in the Organizer album and then mark it for sync / backup to PS.com.

     

     

    The only catch to watch out for is if the album was publically shared at PS.com.

    In that case you can't disable sync for the Album inside Elements.

    You have to turn off public sharing at ps.com and sync again.

    At that point you can disable Backup/sync for that album in Organizer and follow the procedure above.

     

    After you have synced you can then mark the album as shared.

     

    Frankly, it is faster to manually rearrange the slides in both ps.com and PSE 9 unless the album is really huge. Several hundred or more photos.

     

    IF YOU CAN, PLEASE ASK THE DEVELOPERS AT ADOBE TO ENABLE SYNCING OF THE ORDER OF THE FILES IN THE ALBUMS IN A FUTURE RELEASE.

     
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  • Mark Dahm
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    20. Mark Dahm,
    Apr 20, 2012 10:00 AM   in reply to RichardMW1
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    That request has been made. I'm not on the team, so I can't provide any insight into the likliehood of its adoption, but it's clear based on this thread (and others like it) that such a feature would be extremely helpful.

     

    -Mark

     
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