WHAT IS THE PROBLEM THIS TIME?
Can you say more about what tool this error is coming from? Is this the content viewer on the tablet or the Folio Builder within InDesign? They connect to different servers so it would help to know which is a problem for you.
I don't know of any outages, but want to try the connect path you are using.
Content viewer on iPad. Updating Folio from Acrobat.com (also upload from Folio Builder extremely slow).
See my other post: Re: Folio Builder Preview not working is it relevant to this problem?
Will check in a few minutes. I can't get wi-fi connectivity on my tablet at the moment . I should arrive at a more stable connection point shortly.
I assume you are trying to sign in. Is that right?
Now that I have wi-fi connectivity I have been able to sign in with my Adobe and personal credentials.
Can you share your username with me offline of the forum? I will check the logs to see if there are any specific failures for your account. I am assuming that you have already confirmed basic network connectivity for the tablet in general since that is a baseline requirement for the feature.
It's not a universal outage. I can sign in to the Adobe Content Viewer on the iPad and download published folios just fine. I'm even able to download acrobat.com (blue lightning) content fine now, but I wasn't able to over the weekend. Desktop viewer works fine for me.
Now that I understand this is not a sign in problem, I am aware that this is related to the download problems impacting many users.
We are working on certifying a hot fix that we hope to deploy shortly. We can providing a better estimate of the deployment timeframe once the certification is complete.
Have you seen the information posted on the workaround. Many users are finding that selecting to view the content after error message causes the downloading to resume. This doesn't work for everybody and that too is something under investigation.
This really is appalling. I have to delete the folio and rebuild it in order to be able to view it on the iPad! This wastes hours of my time and the time of all other users who experience this problem.
Adobe you MUST get a grip of this problem. You are asking us to make a commitment to your technology and by implication our clients too so that our reputations are on the line as well as yours, you should remember that.
Adobe should face up to the fact that DPS has had (and continues to have) some horrendous problems, like the inept tie-in with Acrobat.com and the introduction of a completely untested Folio Builder and that this has severely damaged Adobe’s reputation.
It is a public holiday here today and I have been working flat out over this long weekend in order to make a deadline tomorrow morning. Perhaps you could suggest what "excuse" I offer for failing to meet it?
I'm in the same boat, except that it's not a pubic holiday here in the U.S.
I worked this weekend, went to add the new stories and do "final" proofing on the iPad, but no luck.
We are scheduled to publish a new issue tomorrow, but I'm stuck because we can't download in Content VIewer on an iPad.
it's 22:23 in switzerland and the connection to the server dosen't work at all. and it didn't work all day long (1 MB in 15 minutes). sorry, this entire digital publishing thing is one big mess since the beta-version is over - and this situation is just unacceptable. we got a magazin to publish and this stuff just doesn't work - like i said, it's ten in the evening but i still gotta work, just as i did through the week-end; you can guess why.
i work with adobe tools since 15 years - love photoshop, illustrator, flash, indesign an so on. never had any problems, perfect support and everything. i just don't get it, how a big company as adobe can't get this situation fixed... if i can't work offline anymore (as we did with the beta) then it shoudn't be to much if i ask for a server that works.
I also experience heavy slowness in uploading inside the folio builder panel and downloading to the ipad.
Also, publishing to the distribution server is slow, too. It looks like I am downloading the folio that should be published to my own computer and uploading it at the same time, wich is incredibly slow.
If that helps you: my network monitor shows some network activity with low speed (around 33 KB upload) for a few seconds (activity from/to w09p-0.acrobat.com, w04p-2.acrobat.com), then nothing, pause. then again network usage for one second or two. Repeat.
We are extremely concerned about these issues and have been working to identify the root cause and design and implement solutions. We now have a fix undergoing test and hope to have it deployed very soon, on Acrobat.com. Please hang in there, and look for updates on this thread, as well as in the Announcements section at the top of the DPS U2U forum.
I have just created a new test project with just two pages with some sample text and created a totally new Folio using the Builder and it uploaded quickly AND DOWNLOADED TO MY IPAD. So this problem must be related to file size as I still cannot update (234 MB) my magazine.
looks like that
upload.acrobat.com (Folio Builder Panel Upload server)
origin.adobe-dcfs.com (Distribution Server)
get fairly good upload results, I hit the maximum for my internet connection while uploading to these.
But downloading from w09p-0.acrobat.com (or similar) is flaky and incredibly slow (download only appears for a few seconds).
Hope you are fixing that, soon.
Here in London, I have the same situation. I am totally unable to donwload a folio on my iPad with Adobe Content Viewer (version 1.8.0). The FOLIO I tried to download have a 195 Mo size. It always suspend the download without possibillity to resume it. The best I can achive, is 50 Mo, usually it's 4 or 5 Mo. The upload is fine and easy (exept on or two bugs)
Did this will be fixed soon ?
I am having exactly the same issue, not letting me download or update any of my folios.
This is becoming an increasingly frustrating and completely uncceptable problem.
This isn't a hobby, we need this stuff to work in order to run a business.
Yes, the download from the acrobat.com servers is extremly slow or not possible (connection timeouts).
Worked two hours ago and does not work now. Maybe there are some server changes going on.
It is 1800 CET here, I need to do some work, too (having a DPS training tomorrow).
As I mentioned in another thread we it is now daytime in westcoast america, maybe we get some details from Adobe soon.
Problem now: the download does not even begin in the content viewer. I am afraid we all have to be a little bit patient right now (hard to say when you are on production work, though).
same thing over here in switzerland. since hours there's no way to download to the ipad. i don't get it in the first place. why isn't it possible anymore (as it was with the beta) to work completely offline and upload the magazine when eveything was done. this uploading to the server everytime i make a change in an article bothers me since the beginning. the workflow was so much faster and i hadn't to depend on a server or a web connection. i realy hope, that this will be possible again in the future.
but more than that - i hope that adobe finds a solution very quickly for the server problems. i'm loosing so much time, i got deadlines i can't shift & it's just not possible to work properly as long as this problem isn't solved.
FYI-- from Texas
Am now able to download my 92 mb folio. on my ipad 1 and ipad 2.
The 424 mb. folio download was paused -- and "cannot connect" message came up.
I know the engineers are working hard-- so, carry on!
Perhaps we're all overwhelming them with our intitial enthusiasm and the sizes of our folios?
I doubt that size has much to do with it-- but wanted to share the info just the same.
Please see the Announcement "Update regarding Digital Publishing Suite performance and reliability" on the Digital Publishing Suite user forum landing page:
In this case, size is a factor. However, there are other factors, and we are working very hard to restore reliability and performance. Thank you for your patience.
Europe, Middle East and Africa