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Ruler tool error 48 on XP CS5.5

Sep 5, 2011 8:29 PM

Re: Ruler Tool- Error 48: File or folder does not exist

i'm getting the exact error another posted on the Mac forum but I'm using Windows XP with CS5.5

error 48: file or folder does not exist
line: 31
-> $.evalFile(g_StackScriptFolderPath + "Geometry.jsx");

 

Preferences have been restored to default

 

how do we get support for this error?

system info:

Adobe Photoshop Version: 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch]) x32
Operating System: Windows XP 32-bit
Version: 5.1 Service Pack 3
System architecture: Intel CPU Family:6, Model:13, Stepping:8 with MMX, SSE Integer, SSE FP, SSE2
Physical processor count: 1
Processor speed: 1729 MHz
Built-in memory: 2047 MB
Free memory: 1205 MB
Memory available to Photoshop: 1658 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
Display: 1
Display Bounds:=  top: 0, left: 0, bottom: 900, right: 1440
Video Card Number: 1
Video Card: ATI MOBILITY RADEON X300
Driver Version: 6.14.10.6561
Driver Date: 20050804101018.000000-000
Video Card Driver: ati2dvag.dll
Video Mode: 1440 x 900 x 4294967296 colors
Video Card Caption: ATI MOBILITY RADEON X300
Video Card Memory: 64 MB
Serial number: 92628485317819668197
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1\
Temporary file path: C:\DOCUME~1\e\LOCALS~1\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 88.5G, 42.8G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1\Plug-ins\
Additional Plug-ins folder: not set

 

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2010/12/13-23:37:10   64.449933   64.449933
   adbeape.dll   Adobe APE 2011/01/17-12:03:36   64.452786   64.452786
   AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0  
   AdobeOwl.dll   Adobe Owl 2010/06/03-13:43:23   3.0.93   61.433187
   AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954
   AdobePDFL.dll   PDFL 2010/12/13-23:37:10   64.341419   64.341419
   AdobePIP.dll   Adobe Product Improvement Program   5.5.0.1265  
   AdobeXMP.dll   Adobe XMP Core   5.0   64.140949
   AdobeXMPFiles.dll   Adobe XMP Files   5.0   64.140949
   AdobeXMPScript.dll   Adobe XMP Script   5.0   64.140949
   adobe_caps.dll   Adobe CAPS   4,0,42,0  
   adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   2.0.0.36 (BuildVersion: 2.0; BuildDate: Mon Jan 24 2011 21:49:00)   1.000000
   AFlame.dll   AFlame 2011/01/10-23:33:35   64.444140   64.444140
   AFlamingo.dll   AFlamingo 2011/01/10-23:33:35   64.436825   64.436825
   AGM.dll   AGM 2010/12/13-23:37:10   64.449933   64.449933
   ahclient.dll    AdobeHelp Dynamic Link Library   1,6,0,20  
   aif_core.dll   AIF   2.0   53.422628
   aif_ogl.dll   AIF   2.0   53.422628
   amtlib.dll   AMTLib   4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00)   1.000000
   amtservices.dll   AMTServices   4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00)   1.000000
   ARE.dll   ARE 2010/12/13-23:37:10   64.449933   64.449933
   asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1  
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/01/10-23:33:35   64.436825   64.436825
   AXEDOMCore.dll   AXEDOMCore 2011/01/10-23:33:35   64.436825   64.436825
   Bib.dll   BIB 2010/12/13-23:37:10   64.449933   64.449933
   BIBUtils.dll   BIBUtils 2010/12/13-23:37:10   64.449933   64.449933
   boost_threads.dll   DVA Product   5.0.0  
   cg.dll   NVIDIA Cg Runtime   2.0.0015  
   cgGL.dll   NVIDIA Cg Runtime   2.0.0015  
   CoolType.dll   CoolType 2010/12/13-23:37:10   64.449933   64.449933
   data_flow.dll   AIF   2.0   53.422628
   dvaadameve.dll   DVA Product   5.0.0  
   dvacore.dll   DVA Product   5.0.0  
   dvaui.dll   DVA Product   5.0.0  
   ExtendScript.dll   ExtendScript 2011/01/17-17:14:10   61.452840   61.452840
   FileInfo.dll   Adobe XMP FileInfo   5.0   64.140949
   icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  
   icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  
   icudt42.dll   International Components for Unicode   4, 2, 0, 0  
   icuin42.dll   International Components for Unicode   4, 2, 0, 0  
   icuuc42.dll   International Components for Unicode   4, 2, 0, 0  
   image_flow.dll   AIF   2.0   53.422628
   image_runtime.dll   AIF   2.0   53.422628
   JP2KLib.dll   JP2KLib 2010/12/13-23:37:10   64.181312   64.181312
   libeay32.dll   The OpenSSL Toolkit   0.9.8g  
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
   LogSession.dll   LogSession   2.1.2.1263  
   MPS.dll   MPS 2010/12/13-23:37:10   64.450375   64.450375
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4137  
   msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4137  
   msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4137  
   onOneToolbox2.dll   onOne Toolbox2 Dynamic Link Library   2.2.0  
   OnOneWidgets.dll    OnOneWidgets dll   2.5  
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CS5.1   CS5.1  
   Plugin.dll   Adobe Photoshop CS5   CS5  
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   2.5.0.232  
   PSArt.dll   Adobe Photoshop CS5.1   CS5.1  
   PSViews.dll   Adobe Photoshop CS5.1   CS5.1  
   SCCore.dll   ScCore 2011/01/17-17:14:10   61.452840   61.452840
   shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
   ssleay32.dll   The OpenSSL Toolkit   0.9.8g  
   tbb.dll   Threading Building Blocks   2, 1, 2009, 0201  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   updaternotifications.dll   Adobe Updater Notifications Library   2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   2.0.0.15
   WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423
   wu3d.dll   U3D Writer   9.3.0.113  

 

Installed plug-ins:
   3D Studio 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Accented Edges 12.0
   ADM 3.11x01
   Angled Strokes 12.0
   Average 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Bas Relief 12.0
   BMP 12.0.2
   Camera Raw 6.4.1
   Chalk & Charcoal 12.0
   Charcoal 12.0
   Chrome 12.0
   Cineon 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Collada 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Color Halftone 12.0.2
   Colored Pencil 12.0
   CompuServe GIF 12.0.2
   Contact Sheet II 12.0 (12.0x001)
   Conté Crayon 12.0
   Craquelure 12.0
   Crop and Straighten Photos 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Crop and Straighten Photos Filter 12.0.2
   Crosshatch 12.0
   Crystallize 12.0.2
   Cutout 12.0
   Dark Strokes 12.0
   De-Interlace 12.0.2
   Dicom 12.0
   Difference Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Diffuse Glow 12.0
   Displace 12.0.2
   Dry Brush 12.0
   Eazel Acquire 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Embed Watermark 4.0
   Entropy 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Extract 12.0 (12.0x001)
   Extrude 12.0.2
   FastCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Fibers 12.0.2
   Film Grain 12.0
   Filter Gallery 12.0
   Fresco 12.0
   Glass 12.0
   Glowing Edges 12.0
   Google Earth 4 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Grain 12.0
   Graphic Pen 12.0
   Halftone Pattern 12.0
   HDRMergeUI 12.0
   Histogram 1, 0, 0, 0
   HistogramCurves 1, 0, 0, 0
   ICO (Windows Icon) NO VERSION
   IFF Format 12.0.2
   Ink Outlines 12.0
   JPEG 2000 2.0
   Kurtosis 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Lens Blur 12.0
   Lens Correction 12.0.2
   Lens Flare 12.0.2
   Lighting Effects 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Liquify 12.0.1
   Matlab Operation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Maximum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Mean 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Measurement Core 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Median 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Mezzotint 12.0.2
   Minimum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   MMXCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Mosaic Tiles 12.0
   Multiprocessor Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Neon Glow 12.0
   Note Paper 12.0
   NTSC Colors 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Ocean Ripple 12.0
   OpenEXR 12.0.2
   Paint Daubs 12.0
   Palette Knife 12.0
   Patchwork 12.0
   Paths to Illustrator 12.0.2
   Pattern Maker 12.0 (12.0x001)
   PCX 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Photocopy 12.0
   PhotoKit 1, 2, 4, 0
   PhotoKit Capture Sharpener 1.2.6
   PhotoKit Capture Sharpener Expert 1.2.6
   PhotoKit Color 2 2, 0, 1, 0
   PhotoKit Creative Sharpener 1.2.6
   PhotoKit Output Sharpener 1.2.6
   PhotoKit Preview Helper 2.0
   PhotomergeUI 12.0 (12.0x001)
   Photoshop 3D Engine 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   PhotoTools 2.5 2.5.5
   PhotoTools 2.5 Batch 2.5.5
   PhotoTools 2.5 Hidden NO VERSION
   PhotoTools 2.5 Hidden NO VERSION
   Picture Package 12.0 (12.0x001)
   Picture Package Filter 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Pinch 12.0.2
   Pixar 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   PixelGenius Toolbox 2, 0, 0, 0
   Plaster 12.0
   Plastic Wrap 12.0
   PNG 12.0.2
   Pointillize 12.0.2
   Polar Coordinates 12.0.2
   Portable Bit Map 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Poster Edges 12.0
   Radial Blur 12.0.2
   Radiance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Range 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Read Watermark 4.0
   Reticulation 12.0
   Ripple 12.0.2
   Rough Pastels 12.0
   Save for Web & Devices 12.0
   ScriptingSupport 12.1
   Send Video Preview to Device 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Shear 12.0.2
   Skewness 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Smart Blur 12.0.2
   Smudge Stick 12.0
   Solarize 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Spatter 12.0
   Spherize 12.0.2
   Sponge 12.0
   Sprayed Strokes 12.0
   Stained Glass 12.0
   Stamp 12.0
   Standard Deviation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Sumi-e 12.0
   Summation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Targa 12.0.2
   Texturizer 12.0
   Tiles 12.0.2
   Torn Edges 12.0
   Twirl 12.0.2
   U3D 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Underpainting 12.0
   Vanishing Point 12.0
   Variance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Variations 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Video Preview 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Water Paper 12.0
   Watercolor 12.0
   Wave 12.0.2
   Wavefront|OBJ 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Web Photo Gallery 12.0 (12.0x001)
   WIA Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   Wind 12.0.2
   Wireless Bitmap 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
   ZigZag 12.0.2
Plug-ins that failed to load: NONE
Flash:
   onOne
   Mini Bridge
   Kuler
   Access CS Live
   CS Review
Installed TWAIN devices: NONE

 

 

 
Replies
  • Noel Carboni
    23,480 posts
    Dec 23, 2006
    Currently Being Moderated
    Sep 6, 2011 8:59 AM   in reply to eliz926

    I haven't ever run across this error, but two general things come to mind for you to check:

     

    1.  Make sure your TEMP and TMP environment variables point to a real folder that you have full access to.

     

    2.  Make sure your Scratch disk is pointed to a drive that's online and for which you have full access to the root folder.

     

    Is there anything special about your installation (e.g., you installed it in a non-default location, etc.)?

     

    -Noel

     
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  • Currently Being Moderated
    Sep 6, 2011 11:28 AM   in reply to Noel Carboni

    Or have you deleted or moved any of the preset scripts?

     
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  • Noel Carboni
    23,480 posts
    Dec 23, 2006
    Currently Being Moderated
    Sep 6, 2011 1:43 PM   in reply to eliz926

    eliz926 wrote:

     

    scratch disk:  as demonstrated in the system specs, one disk with plenty of space

     

    And did you check permissions for both your temporary folder and scratch disk?

     

    -Noel

     
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  • Noel Carboni
    23,480 posts
    Dec 23, 2006
    Currently Being Moderated
    Sep 6, 2011 1:45 PM   in reply to eliz926

    Also, is this file present on your system?

     

    C:\Program Files\Adobe\Adobe Photoshop CS5\Presets\Scripts\Stack Scripts Only\Geometry.jsx

     

    -Noel

     
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    Mark as:
  • Currently Being Moderated
    Sep 6, 2011 2:31 PM   in reply to eliz926

    Well, that's part of the problem - someone on your system has deleted part of the scripts used by the ruler tool (and other parts of Photoshop!).

     

    Have you moved the Photoshop application and left some files behind?

     

    Have you tried reinstalling Photoshop (so that all the required bits will be replaced)?

     
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