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Photoshop Bug: Sliders getting stuck to mouse after release (Mac OS)

Jan 3, 2012 12:40 PM

  Latest reply: CantUseMouse, Aug 6, 2012 6:38 PM
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  • Currently Being Moderated
    Sep 12, 2011 4:14 PM   in reply to Chris Cox

    My gut feeling is that it's the Wacom driver, just haven't had time to

    really check it out. It can't just be Photoshop like the OP states, at least

    in my case.

     
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  • Currently Being Moderated
    Sep 12, 2011 6:49 PM   in reply to matedobray

    I have seen this behaviour in a number of different applications and I am absolutely certain that it is caused by the Wacom Drivers.

     

    The proximity sensitivity has become too sensitive and I find that my stylus needs to be about an inch above the tablet for it to become disengaged. Changing the pressure to "Firm" seems to help somewhat. (I have trashed and re-installed the Wacom driver but it hasn't helped.)

     

    My tablet is very old (an Intuos GT) and there doesn't seem to be a recently updated Driver for it. The problem is irritating but as I am not in the mood to buy a new Wacom tablet right now, I have just been putting up with the annoyance!

     

    --------

    Running CS 5.5 on OSX 10.6.7 on a MacPro (2 x 2.4 Quad-core Intel Xenon).

     
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  • Currently Being Moderated
    Sep 13, 2011 9:26 AM   in reply to CameraAnn

    Found this on the Wacom site:

     

     

     

     

     

    • Why does my pen always act like I'm clicking?

    • Remove the nib from the end of your pen.  It can be removed by gripping with either a pair of tweezers or the nib extraction tool that may have come with your tablet.  While gripping the nib you can then pull it out of the end of the pen.
    • Leave the nib out of the pen overnight with the pen resting on its side.  This will give the pressure switch a chance to recover.
    • Replace the nib gently into the end of the pen and test it. If the problem remains, call our Customer Care center for assistance at 1-800-922-6613. Diagnostics and warranty status determination will be done during the call.

    ============

     

    This isn't the exact problem I was having but seemed connected. I have a spare Wacom pen and this morning I tried one of my reproducible bugs: resizing a window with a large InDesign file. Seemed to work just fine with the new pen. We shall see.

     

    pbc

     
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    Sep 13, 2011 10:04 AM   in reply to PBCutler

    Thank you!

     

    I will try removal of the nib tonight!

     

    --------

     

    I have just changed the nib and the problem is fixed.

     

    The old nib had lost about 1/32" of its original length and may have been pushed back onto the click contact in the pen as well.

     

    Why on earth didn't it occur to me that there might be a connection between the fact that the tablet is old and the nib might be worn-out?!

     

     
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  • Currently Being Moderated
    Sep 13, 2011 4:16 PM   in reply to PECourtejoie

    Cheers, man... Points well-taken, and thanks for the note.  I know Chris has probably been at this a long long time, so I can easily understand a natural aversion to situations that could lead to "false positives."  I will see if I can get a couple example files uploaded tonight and send you some links.  Coincidentally, I'm leaving town tomorrow and will have access to a relatively new iMac for a few days... so I'm planning on testing some things out while I have the opportunity.  My hypothesis is that I will have the same issues that I do now with these types of files (i.e. those with moderate pixel dimensions, but dozens of layers and layer groups).  I think the iMac may only have 4 GB of memory, (vs 24 on my current machine), so I may notice decreased responsiveness either way.  I'll report back on what I find.

     

     

    (Keep in mind, I have almost no programming knowledge, so please feel free to discard this if it's worthless speculation.  Also—for me, this issue is almost always related turning the "eye" icon on or off, to make layers/groups visible or invisible... so that's my frame of reference.)

    ... my observations make me think that the mouse-up event or process (not even sure what terms to use) is designed to occur only after some other event(s) conclude(s). ...and that whatever normally triggers the mouse-up event is somehow bypassing it instead.  I base this all on observing how this bug plays out in various situations.

    • usually, the mouse-up eventually occurs on its own after a delay (ranging from "almost no delay," to "I've never seen something so slow on a non-crashing application.")  In this cases, it seems like the mouse-up is waiting for something else to finish or occur, and then triggers.
    • sometimes, the mouse-up never arrives (i.e. you can leave the room, come back an hour later, and it will still be stuck in the mouse-down state).  These are the cases which make it seem like the thing that handles the mouse-up "missed the sign," and so it's in a down state (presumably forever, unless you add some variables to unstick it.  e.g. click-click-clicking all around or doing a rapid series of double- triple- quadruple- (etc.) clicks seems to release it.
    • occasionally, something less-common will transpire—something that appears not to center around interaction with the layers panel.  For example, onece or twice (recently) I had a PS window get "stuck" for a few seconds—and it was obviously related to whateveer is causing things to get "stuck" as you turn things on and off in the layers pannel.  Like the typical behavior of this bug, my sense was that the same rules applied here—do nothing, and it may unstick, but actually may not... click around a bunch and see if you can jar it loose, etc

     

    If my line of thought above has any merit, the focus would naturally move towards identifying what types of things are leading to situations where the the authority over the mouse-up is either delaying or withholding the go-ahead.  The obvious choices (again—in my own little pseudo-hypothesis here) would seem to involve screen redrawing, and maybe some other type of change to the GUI (e.g. the "eye" icon dis/appearing, the movement of items within the layers panel, etc.)  The screen-redrawing thing seems potentially relevant since it can involve a lot of resources (presumably) which could involve withholding resources from other parts of the program (presumably, in my non-programmer mind, anyway).

     

    I think I first noticed this bug when I clicked-and-held on a layer's "eye" icon and dragged downwards over several other layers' eye icons in order to (ostensibly) hide those in the same step.  Instead of all of them turning off, the first couple turned off, and the rest stayed on—even though the mouse passed over them directly before I released the mouse button.  Somewhere between my click and my eventual release, that event/process (or series of event/processes) was perhaps interrupted or stopped or whatever... it didn't seem to continue or complete.  This example is one that recurrs a lot for me in regular use.  Recently, I've noticed the following: that even though I clicked, dragged over a series of icons and then released, the mouse is still in the "down" state... and because of that, without pressing the mouse down again, I can simply pass the cursor over the icons that didn't turn off the first time.  So essentially, this is the strongest link of a behavior to my theory above.  The first time the mouse passes over those layer visibiltiy icons, some of them don't receive the instructions to "turn invisible"... yet, after a delay, you can pass the mouse (now in a physical "up" state) back over them and they'll turn off/invisible.

     

    Anwyay... hopefully there's some little detail there that sets of a lightbulb for someone...  Thanks for the interest!

     

    -J

     

    P.S.  Re: the WACOM issues—the first things I generally looked to when this started happening were my WACOM tablet and my 3Dconnexion SpaceNavigator.  The issue I'm having isn't related to those issues, but it's good to point them out anyway... they're definitely worth eliminating when trouble-shooting (which I did).

     

    P.S.  This issue only happens for me in Photoshop (CS5.x-only).  I use Illustrator (CS5) very heavily as well, and have never had problems.  I don't use InDesign, or any other Adobe apps much.

     
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  • Currently Being Moderated
    Sep 13, 2011 5:11 PM   in reply to jasonwarth

    At this point, I'm at a loss to explain what Jason is seeing.  I'd probably have to examine the macine to find out other possible causes.

     

    But maybe someone else has more ideas?

     
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  • Currently Being Moderated
    Sep 16, 2011 3:53 AM   in reply to matedobray

    Damaged fonts can cause various problems in Photoshop, some of which  don't appear to be font-related. The following solutions are listed in  order of easiest, and most likely to locate the damaged font, to more  challenging or time consuming.

     

    For me deslecting Font Preview Size solution worked. To do this goto (Mac) Photoshop/Preference/Type and deselect the Font Preview Size.

     

    Click on the below link to see more solutions.

    http://kb2.adobe.com/cps/843/cpsid_84363.html

     

    Hope this is any help.

     
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  • Currently Being Moderated
    Sep 30, 2011 10:17 AM   in reply to matedobray

    After working on smaller files for a couple weeks without any problems, I opened up one of my very large files (4.38GB when opened in PS and with 197 layers in 37 layer groups) and, voilá, the problem was there, big time!

    That explains why this problem is not that common - most people do not work on these kinds of large, extra-many-layered files. My assumption is also that Adobe probably does not do extensive testing on these kinds of files but rather on more moderately sized files.

    I am now 100% convinced that this is a PS bug. 100%!

     
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  • Currently Being Moderated
    Sep 30, 2011 10:21 AM   in reply to matedobray

    I also know quite a few people who work on these kinds of files as professional retouchers and most of them are way too busy to participate in any online forums, but will rather live with it and hope for an update sooner rather than later. I actually know this from discussing various previous issues with them. They just don't have time to deal with finding the right forum, posting, replying, etc...

    Another explanantion why there aren't that many complaints coming forward.

     
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  • Currently Being Moderated
    Nov 14, 2011 8:00 PM   in reply to jellysquare

    I have the same problem with the layer in the layer palette getting stuck when clicked. I also noticed a host of other problems, including, depending on what file I'm working on, getting the 'File was saved outside of Photoshop.....' alert constantly while trying to save.

     

    I noticed all my problems beginning after installing Suitcase Fusion 3. Any correlation with anyone else?

     
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  • Currently Being Moderated
    Dec 20, 2011 2:45 PM   in reply to matedobray

    I don't know if this can help anyone but i found out that the crash occurred to my cs5 was caused by "popclip" an app that allow to copy and past quickly.

     

    Francesco

     
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  • Currently Being Moderated
    Dec 20, 2011 7:53 PM   in reply to Francesco.Marinelli

    Could you email me at ccox at adobe dot com with more information on the crash you were seeing (so I can make sure we associate those with popclip and can tell other users).

     
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  • Currently Being Moderated
    Mar 27, 2012 10:37 AM   in reply to matedobray

    I have the sticky mouse problem as well. I see it on more than just sliders however. I do have a wacom tablet. I see it happen with the mouse and the wacom pen. I see it with sliders as well as brushes. If I had my guess, I would agree with a problem in photshop with event handling of mouse press/release.

     

    This bug is very disruptive, particularly when it happens with a brush.

     

    I work with large files, with many layers almost all with masks. If I was debuggung I would start there. It could only occcur when resources are close to used up or process time is in high demand. I do notice that when it happens with the brush, the system seems like it boggs down, and occasionally will pinwheel. could be related, maybe not.

     

    I will try to pay more attention to exactly what I am doing when it happens, and post it here.

     

    @chris cox: what are you guys doing to try and replicate the issue? or what have you tried?

     
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  • Currently Being Moderated
    Aug 6, 2012 6:38 PM   in reply to jasonwarth

    Thanks for the suggestion to look at Right Zoom.  I was having a similar problem in Illustrator and that resolved it!

     
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