I have a user who is unable to open any PDF's using Acrobat Reader X he has the latest version and is using Wind
ows XP SP3. When he tries to open any PDF he gets the error "Acrobat failed to connect to
DDE Server" any help with this is much appreciated!
Thanks,
Chris
Good day Chris,
I'm not sure if you're having diffuculty w/ Acrobat or w/ Reader. Regardless, this issue is most commonly related to file associations.
As the user to do the following:
If the issue persists after trying this, repair Acrobat or Reader. This can be done via the Help > Repair menu option.
Regards,
David
Acrobat Community Manager
Adobe Systems
Thanks David,
I did check the file associations and did a repair and uninstall/re-install and nothing worked but it turned out to be an issue with turning on a security policy in Symantec Endpoint that was causing Adobe to not open so I had to remove that policy in order for Adobe to work again.
Thanks,
Chris
I have the same problem. Opening a pdf inside a browser doesn't work. Opening a pdf either in Acrobat Reader X or Acrobat 9 Pro. Sometimes a pdf opens after more than 5 min! But even than Acrobat freezes, the top showing "File", "Edit" etc. disapears! I uninstalled any security programs with firewalls; no changes. Uninstalling and reinstalling doesnt work. Making pdf's with any software is no problem. I use Windows XP running Adobe CS4. Any help?
Adobe Reader function returned after rebooting - but it came up slowly. Now I'm worried. I've been using Windows 7 for a year with Spyware Doctor without problems. I haven't done anything to the machine and I haven't installed anything new for months.
Where did this "Acrobat failed to connect to DDE Server" spring from?
Did the updates solve your problems?
I am also experiencing this on a terminal server,2k8r2. Both acrobat pro and acrobat reader have the latest updates. Reader is set at default for reading pdf files.
The problem occured after installing the latest updates in acrobat pro. There is no symantech or sophos security systems installed, even windows firewall is disabled.
Any sugestions?
I have just today begun having the same problem. Adobe Reader X on Win 7 pro 64bit SP1
Can't be Symantec. I use MS Essentials security.
Can't make any changes via Adobe Reader, either, because it won't open -- even when I try to launch directly from the target EXE file.
This is making a LOT of PDFs unreadable and I am not happy.
I have just today begun having the same problem. Adobe Reader X on Win 7 pro 64bit SP1
Can't be Symantec. I use MS Essentials security.
Can't make any changes via Adobe Reader, either, because it won't open -- even when I try to launch directly from the target EXE file.
This is making a LOT of PDFs unreadable and I am not happy.
I just fixed this on a W2008R2 server.
Copied the files from a working profile to the profile that had a problem
Copied all the adobe acrobat stuff from c:\Users\[workinguser]\appdata\ to c:\users\[userwithproblem]\appdata.
They can now open PDFs without the problem.. Would think that on a workstation you ocould do the same so long as all the versions were the same.
I am getting a similar error - and I wasnt working with a PDF - I was using Filezilla to transfer files and two identical DDE erros pop up seemingly randomly - I will try and figure out how to replicate the error.
I dont seem to have any problem opening a PDF normally tho - I have Reader X and recently installed 9 Pro.
Been observing the error for a while and I regularly get two of the errors pop up for no seeming reason whatsoever.
The Error occured durring a spybot rootkit scan.
eight times
in the.
hklm software classes - keys.
Left the machine alone to watch a movie and eat after that scan - and the error occured 27 times!
Hasnt been happening so much in the last two weeks.
I did notice that even tho I ran the 'check for updates' thing and it says there are none - that there are several updates available here at adobe - so I am downloading them and isntalling them manually. I will report if the error recurrs after the updates - seemes to have worked for Peter.
Check the version of Acrobat you have and it should be 9.5 - if not - something is stoping the update.
Hi Shea,
Note that the 9.5 update is a full installer, which means you could uninstall your existing installation of Acrobat or Reader 9, and then just install 9.5 directly.
I know there are sometimes issues when you have to install a base version, and then update it (e.g. 9.3 > 9.4 > 9.4.1, etc.), and not having to do so usually mitigates installation-related problems.
http://www.adobe.com/support/downloads/product.jsp?product=10&platform =Windows
Yo Carey! ( guess what I gots - An Acrobat 9 Pro ACE
)
Well, I have reader X installed.. but that is neat to know. So the troubleshooting path here seems to be..
1. Verify update status of the software.
2. Verify that active security policies are not interfering with the software.
3. Check if the problem happens in another user profile.
Hehe, we have two different scenarios here actually.. in my case the error is simply appearing. I dont have to be using PDFs or have either Reader or Acrobat running - which means the fast laucher / acrotray software is capable of generating the error. In other cases certain PDFs are failing to open, and in others the entire system is not launching..
Here is a thought - since the DDE naming conventions were changed in the Acrobat X would it be possible that the error is arising from having 'nonsanguine' versions of Acrobat and Reader? Say you have acrobat 8 but you recently installed Reader X - the behind the scenes program naming conventions are now different, but the systems are attempting to use the same resources. Perhaps this is the reason the problem is occuring? Obviously some sort of permissions issue is involved.. or changing security policies wouldnt do anything.
@All - is anyone experiencing the error with Acrobat X and Reader X installed?
I'm pretty peeved. This "security update" pops up scaring you into installing the update to 9.5, only to find out that a) Adobe Pro doesn't work anymore b) reinstalling this 9.5 update again can't even select my version of Adobe 9 to update agaain (probably b/c its already updated) c) Adobe version 9 and older owners have to pay extra to chat with somebody to find out what the hell happened.
I'm running an older Mac 10.4.11 Could this have been the reason that this 'update' can't run on my machine? I'd just linke to turn back the hands of time.
Something obviously went wrong durring the installation of 9.5 - running an update is certainly not *intended* to stop you from using the product. What the hell happened is there was a permissions or resources issue - or a software conflict on you system when you ran the updarte. That is what the hell happend Ksub
You could speak with Apple care and they would probably be able to get you through the uninstall and reinstall of the software - which is most likely what will have to happen at this point. You should also ask them about basic preventative system maintenance. I assume you were getting the DDE server error and this is what prompted you to run the update?
Intruiging.. its happening on both Mac and Win - well - You *were* getting the DDE error prior to or now that you have installed the update?
Do you have Reader X?
Message was edited by: TheShea
We have been getting the "Fatal Error: Acrobat failed to connect to DDE Server." message for quite some time without any consistent way of making the error happen.
We have six VM Citrix servers running Windows Server 2008 R2 Standard v6.1.7600.1, Microsoft Dynamics SL v7.0 Feature Pack 1 - Professional Version 7.03.40312.01 (7.0.0.0), Adobe Acrobat Standard X v10.1.2. We use Kaspersky AV 6.0 for Windows Servers for our Endpoint Protection. Users use Citrix to run Dynamics from their local machine and when creating PDFs with BullZIP PDF, it will open PDFs in Acrobat Standard.
This was happening when we had Acrobat Standard v9 as well. We tried uninstalling and reinstalling Acrobat to see if that would fix it, but no joy. We tried upgrading to Adobe Standard X to see if that would fix it, no joy.
Reading on these threads, to turning off Protected Mode, The instructions say to Disable Protected Mode, you go to Edit > Preferences > General and deselecting Enable Protected Mode at startup. However, when I get to that window, there in no check box for this.
Any other thoughts? We're going crazy...![]()
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