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Flash Player 10.3 and Internet Explorer 9 update and workarounds

May 31, 2011 2:22 PM

  Latest reply: Hitomi Kudo, Sep 22, 2011 6:15 PM
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  • Currently Being Moderated
    Jun 7, 2011 7:00 PM   in reply to Chris Campbell

    FYI.. after weeks of investigation, I came across a technical BLOG at 3:00am (CDT) last night.  Don't even remember the URL now, but the blogger said that 80% to 90% of problems where Adobe Flash Content is not displaying in IE9 is related to the "Do Not Save Encrypted Pages To Disk" feature in the IE9-Tools-Internet Options-Advanced Tab.  He said to UNCHECK (deactivate) this feature and Adobe Flash content will render correctly.

     

    I did this, restarted IE9 and was instantly able to play videos at abcnews.com , see the "Settings Manager" panel in the Adobe support section of Adobe.com and view content in some work-related sites.  None of these worked at all prior to making this simple little "fix".

     

    This Blog said that when the "Do Not Save Encrypted Pages to Disk" option is Check-marked in IE9, there's some type of hard-block initiated which prevents certain flash content from passing through RAM.  Since I'm not a technical person, I have no idea what this means, but I'm glad this enterprising blogger took the time to investigate it.  He said that there's an Adobe "Bug Report" buried in the developer section of Adobe.com that describes this problem somewhat.  He used this as a starting point for his investigation.

     

    Good luck everyone!

     

    Allen in Chicago

     
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    Jun 8, 2011 10:11 AM   in reply to Chris Campbell

    I have just had a flash player update (10.3.181.23) and have turned off using software rendering and the adverts in hotmail are now where they should be on the right hand side. Thank you!

     
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    Jun 15, 2011 8:31 AM   in reply to Chris Campbell

    Hmm...so where do I find the Older version that didn't cause me grief???? Please point me to the Correct Location. Thank you!!

     
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    Jun 15, 2011 12:06 PM   in reply to kineret

    When I downloaded the Flashplayer update over a month ago to my Windows 7 64 bit notebook, I was rewarded with flashing messages when I opened e-mails. What I discovered is that Adobe seems to have eliminated access to the prior version of Flashplayeryou CAN''T GO BACK!  I did download another version late last weeknot sure if its a perfect fix but it does seem quite acceptable so far. I do think that some hackers are using fake Adobe updates to download vicious viruses. Be careful. Probably best to ignore alerts for updates and go to Adobe's website to see if there are True updates available.

     

    Dan

     
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    Jun 15, 2011 1:11 PM   in reply to danbbel

    Thanks for the tip Dan!  Everything seems to be working fine for me now.  When I downloaded the "fixed" update about 2 weeks ago, it seemed to slow down Internet Explorer, but only for a few days.  No problems now.  Hope you had the same luck!

     
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    Jun 15, 2011 1:33 PM   in reply to Nitesgold

    Thanks. I have had some slow problems on my desktop recently, after I was foreced to reload my system after a virus wrecked it, but after some updates to various windows  (XP) components and substitution of a new virus protection system for McAfee, I seem to be doing ok.

     

    Dan

     
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  • Currently Being Moderated
    Jun 16, 2011 12:57 AM   in reply to Chris Campbell

    To the adobe employee's can you please make a flash player that works with windows 7 ie 9 if nothing that is posted works or help me getting this to work as the button will not uncheck. (highlighted is locked. Can you please help me or make a flash player that works.

     

    i.jpg

     
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  • Currently Being Moderated
    Jun 16, 2011 8:30 AM   in reply to Chris Campbell

    Latest version  10.3.181.26 doesn't work!

     

    Today, 6/16/11, my Flashplayer software was updated to v 10.3.181.26 and NOW it is doing the same illogical things as the problematic previous versions:  flashing, partial screen, can't make the video run.

     

    Last time this happened, I was able to go back and download and earlier version and that solved the problem

     

    Now, however, the Adobe website won't allow me to download an earlier version and I'm now stuck with a useless Flashplayer.  :^(

     

    This latest will teach me to never click to update my Flashplayer software if it's working properly!

     

    I'm using Windows...

     
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    Jun 16, 2011 10:50 AM   in reply to akopp7

    akopp7>>To the adobe employee's can you please make a flash player that works with windows 7 ie 9 if nothing that is posted works or help me getting this to work as the button will not uncheck. (highlighted is locked. Can you please help me or make a flash player that works.

     

    The Use software rendering instead of GPU rendering is an Internet Explorer 9 setting, not a Flash Player setting.  When I.E.9 was installed, the installation program determined whether or not your GPU could be used by I.E.9.

     
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  • Currently Being Moderated
    Jun 16, 2011 9:58 AM   in reply to Chris Campbell

    Thank you, Carl!  After reading your post, I put a checkmark in "Use software rendering instead of GPU rendering" and now Flashplayer is working again!

     

    Bill

     
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  • Currently Being Moderated
    Jun 16, 2011 6:08 PM   in reply to Chris Campbell

    Thank you for your response, Chris.  I have emailed you the dxdiag file as you requested.

     

    The failure of this latest Flashplayer update was not temporary...Flashplayer would not function after the software update.

     

    I did add the checkmark to "Use software rendering instead of GPU rendering," and Flashplayer is now working properly.

     
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  • Currently Being Moderated
    Jun 16, 2011 10:23 PM   in reply to Bill3407

    Bill & Chris,

     

    Not sure why  Adobe could not resolve this matter weeks ago with a Flash Player 10.4 or 10.5 several weeks ago?  Also, why was Adobe Flashplayer 10.3 not checked with the latest Explorer and Windows 7 Models when it was originally created? Were I creating a new general purpose software program for broad distribution which would have to interface properly with at least current and recent hardware/software models, I assume that such a step would be normal the creation and test process.

     

    Dan

     
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    Jun 21, 2011 5:44 PM   in reply to Chris Campbell

    I am afraid now to download the latest version 10.3.181.26 --- anyone has tried this out yet? Please share if it is safe to use it.

     

    I still have problems viewing other videos such as speedy joe webplayer, twitvid, and others.  I have tried looking for answers but so far I am finding more and more people with the same problem.   The main similarity was when flashplayer 10.3 was downloaded.

     
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  • Currently Being Moderated
    Jun 22, 2011 2:50 AM   in reply to Chris Campbell

    Seriously I am sick and tired of Flash issues, I have a 2700K processor and 16GB of ram and a DDR5 1 GIG PCIE Express Video Card, there is NOTHING that slows down this system or any of my systems or devices like Flash, please get with the program and have your developers PROPERLY test the software before releasing it to the public.

     

    ENOUGH IS ENOUGH, Flash is damaging hardware and unnecessarily pushing systems beyond normal. TIRED OF THE LAGG! Doesn't matter if it's IE 9, Firefox, Safari or Chrome it's all the same.

     

    FIX NOW, cry later.

     
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    Jun 22, 2011 3:07 AM   in reply to SpectreJay

    Well said, SpectreJay.

    I totally agree with you!

     
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    Jun 30, 2011 10:29 AM   in reply to Chris Campbell

    Thanks for the new Flash Player 10.3.181.34! All ads will appear in the right place! No flickering in the upper left corner as before!  Now everything works perfectly on my computer! Good job! /A.

     
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  • Currently Being Moderated
    Sep 4, 2011 10:02 PM   in reply to Chris Campbell

    Hello,

     

    I have a brand new Dell XPS laptop 3 weeks old. Not until I installed Flash a few days ago did IE9 start crashing. When I unistall Flash all websites are fine. I do have the Intel HD Graphics and Dells latest release on that driver was 4-21-2011 verson 8.15.10.2342. I have spent several hours reading up on this issue and the fixes. There is no way to upgrade to a newer Intel driver version (2361 or higher) as Adobe mentions because the Intel GPU works in conjunction with the Nvidia GPU using "Optimus technology". This switches back and forth from each GPU depending on resources needed. So we can only use the drivers provided by Dell or wreak havoc on our PC.

     

    I have tried the new versions of Flash (10.3.183.7) both through the Adobe website installer (that area where it will install toolbar if not unchecked) and also using the link to offline installer in your other thread. Neither of these work, IE9 still crashes because of Flash. Actually, in most cases IE9 crashes before it opens the page - displays the message "IE has stopped working". In fact, after installing Flash using the Adobe website, when installation was completed it launched the browser to completed page - which crashed.

     

    TO SUMMARIZE: Please don't treat this issue like it is resolved. Brand new PC's are coming off the line and having issues as soon as Flash is installed.

     

    I understand we can turn off hardware accelearation in IE9 as a temporary fix but many of us purchased our Dell XPS 3D laptops becuase of the GPU's and all that they can provide. You mention there are talks with the "manufacturers" to try and resolve this. I hope Intel, Nvidia, and Dell can get this resolved to help out Adobe. This seems like a travesty to have something so simple that has been working well for so long - to now affect virtually all websites.

     
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  • Currently Being Moderated
    Sep 5, 2011 6:02 AM   in reply to Chris Campbell

    FAO:  Mr CHRIS CAMPBELL

     

    Hello Chris

     

    You're probably getting this from all angles but the newest update to Flash Player  (10.3.183.7)   JUST DOES NOT WORK PROPERLY. 

     

    I keep my browsers up to date and as of today (5 Sept 2011)  Flash  WORKS in "small pane in browser" mode (for example, in Youtube)  BUT GOES BLANK AS SOON AS FULLSCREENED. 

     

    Note that overlay captions and the pause / play graphics DO all work - it is only the video decompression that doesn't - leave screen blank and black. 

     

    This is BOTH in FireFox 7.0  and in latest Google Chrome:  I have carefully uninstalled & replaced Flash form the links you posted here and IT STILL DOES NOT WORK in fullscreen. 

     

    You really should NOT release new version of auto-updating code like this that are not properly tested:  this has mucked up video viewing for millions of people needlessly.

     

    Is it because of the new accelerator support ?   who knows.    This is a mid-life Toshiba Satellite Pro   (we don't all go out and buy new PCs every ten weeks like you developers do)  and it has a P4 and standard onboard Intel 82852 graphics: perfectly fine up to last week.     But it has 64MB of graphics space and I see that 10.3.183.7  now "requires"   128MB ?       You just cannot make assumptions like that :  I bet there are  50 million plus PCs out there with 64MB (or less) VGA RAM.   

     

     

    Adobe is a lovely product,  but this is a complete and utter  bal*ls-up  as we in the UK call it:      please excuse my anglo-saxon directness.    Sort it out, please. 

     

    Mike,  London,  exasperated

     
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  • Currently Being Moderated
    Sep 6, 2011 5:41 PM   in reply to mrogo

    mrogo,

     

    Thank you for reporting your issue here. Can I ask you a favor? We are very close to release Flash Player 11 and its release candidate is in Adobe labs web site.

     

    http://labs.adobe.com/technologies/flashplatformruntimes/flashplayer11 /

     

    It is very helpful if you can try this out and see if your issue still remain.This new version have many enhancements that we've made with GPU vendors including NVidia so I'm very interested in its result.  In case you still see the issue, I would address it as bug in public bugbase here:

     

    https://bugbase.adobe.com/

     

    I appreciate your help.

     

    thanks,

     

    Hitomi

     
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  • Currently Being Moderated
    Sep 8, 2011 9:14 PM   in reply to Hitomi Kudo

    UPDATE: (Please disregard the below. The problem still exists with v11 Flash: Internet Exploer Has Stopped Working. I forgot to uncheck "Use software instead of GPU". As soon as I unchecked that IE9 crashed on all sites with Flash.)

     

    Dear Hitomi,


    WINNNER! Per your request I downloaded v11.0.1.129 and IE9 is now working fine. There appear to be many download options for version 11 including 64 bit. However, I only use the 32 bit version of IE9 so that was installed: (Windows 32-bit – for Internet Explorer only EXE, 3.6 MB). I have only spent a short amount of time using the browser but did go to each one of the "Top 10 Flash websites" (google search) and all peformed excellent. This is great news.

     

    It should be noted that Nvidia is currently providing driver version 280.26 for all GeForce and ION customers. This includes desktop and laptops. The Nvidia driver version 270 was released in April 2011. However, Dell only provides Nvidia OEM version 268.30 on new hardware and for customer updates. So Dell is far behind staying updated with Nvidia changes given the push of various technologies such as HD, 3D, 64bit, and this alternating GPU's fiasco (Optimus). Thanks again.

     
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  • Currently Being Moderated
    Sep 20, 2011 1:42 AM   in reply to Chris Campbell

    ok chris

     

    what annoys me not only with adobe, but with so many of these old, but refurbished staff companies

    such as microsoft.

    is the fact they no longer develop their products properly. (lazy programming, and lack of prior product knowlegde)

    the most common machine used today is a pentium series running xp

    no longer do companies truely update their old products, making the majority of systems left behind

    they cater to the top 2% of systems

    they make old versions incompatible with new systems and old systems in compatible with new versions

     

    under the old development system there would simply be 4 versions of flashplayer

    dos 32 bit, dos 64 bit, ntfs 32 bit and ntfs 64 bit. but many realeases all intercompatible

     

    i am currently trying to get a newly purchased machine online

    i am being told i cannot install 10.3 i have too install 9

    as 10.3 is incompatible?????

     

    as to the origins of flashplayer the basics of flashplayer needs to be revamped and preferably renamed as a new product perhaps adobe game platform (accepting flash)

    due to the fact that, in its original state, flashplayer was designed as a media enhancer for advertising, not a programmable game platform.

    look at the way it deals within browsers, the orinal product looked the same no matter what browser.

    netscape navigator looked the same as ie and firefox.

    today the same page, looks so much different, over different browsers some features of games only available on one browser as an example. causing compatibilty problems in it'self. in programming remember the golden rule. kiss!!!! keep it simple stupid.

     
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  • Currently Being Moderated
    Sep 20, 2011 11:09 AM   in reply to mrogo

    mrogo,

     

    I contacted Dell to ask your situation. My question was:

     

    "We are having some user issues with IE 9 running on a Dell XPS laptop.  Users are experiencing a crash of IE9 with Flash Player on their Dell XPS with NVidia GPU using Optimus technology.  We would like to know when Dell is going to update this model’s NVidia driver for this particular configuration.  Also wondering if a user can update their driver by downloading from NVidia as our program manager saw some forum answer on Dell’s web site that suggested to do so by dell tech support.

     

    The user specifically mentioned the following:  “There is no way to upgrade to a newer Intel driver version (2361 or higher) as Adobe mentions because the Intel GPU works in conjunction with the Nvidia GPU using "Optimus technology" and “I understand we can turn off hardware accelearation in IE9 as a temporary fix but many of us purchased our Dell XPS 3D laptops becuase of the GPU's and all that they can provide.”

     

    The answer from Dell was like this:

    There was an knwon issue identified for the product and there is already an updated driver from NV to fix it – please see the table below.

    It’s nVidia 8.17.12.6830 A08 driver…..

     

    temp.png

    http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19& l=en&s=dhs&ServiceTag=&SystemID=XPS_L511Z&os=W764&osl=en&catid=&impid=

     

     

    Hope this info help to resolve your situation. Also it may be good idea to check your machine manufacture's forum to ask your issue next time. When it involve graphic card and driver, it can be complex matter so multiple vendor need effort to solve customer's issue.

     

    thanks and hope you are reading this stil,

     

    Hitomi

     
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  • Currently Being Moderated
    Sep 21, 2011 11:41 PM   in reply to Hitomi Kudo

    Hitomi,

     

    Sorry for the delay. I have been dealing with both Dell, Nvidia, and other Support teams. As I mentioned in earlier posts I have all the updated drivers, it's a new laptop. One thing to notice about Dell Drivers - the "Release Date" listed on their website next to a Driver is the date they release the driver to the public/customers. It is not necessarily the date the manufacturer released the driver. In many cases Dell will get drivers from a vendor like Nvidia, tweak it to their liking for a few months, then release it to their Dell customers. Additionally, Dell changes the driver numbers from Nvidia (8.17. vs 268.30).  In order to determine the "Actual Nvidia" driver version you must access the System Information inside Nvidia applicatioin. This information is also below.

     

    I mention this becasue below you will notice the most recent Nvidia driver as release by Dell was on 6-12-2011. But when this driver is actually installed the date listed in it's details is 4-21-2011....when Nvidia released it. This is the same as Nvidia's version 268.30...well behind version 280.xx Nvidia currently offers on their own website. Below are the actual screen shots that show both Intel HD and Nvidia 540M are on the latest drivers.

     

    At the end of the day - this laptop has all the most current technology and drivers. Ti still has problems in IE9 with flash v10.3 or v11. Those things told to you by Dell were told to me over and over...check your drivers. I want to send it back.

     

    Nvidia Driver version as released from Dell and their website. This laptop is up to date.

    http://img829.imageshack.us/img829/434/540m.jpg

     

    Nvidia Driver version as released and named by Nvidia:

    http://img820.imageshack.us/img820/8444/nviddriver.jpg

     

     

    Intel Driver version...same thing...renamed by Dell into their 8.1x. format.

    http://img12.imageshack.us/img12/1355/intelhd.jpg

     
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  • Currently Being Moderated
    Sep 22, 2011 6:15 PM   in reply to mrogo

    Hi mrogo,

     

    Can you send me a email to hkudo@adobe.com? I'm talking with Dell folks and they would reproduce your problem asap. It's good to connect with you directly.

     

    thanks,

     

    Hitomi

     
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