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Your disk copy of image was changed since last opened or saved (Mac OS)

Jan 3, 2012 12:33 PM

  Latest reply: Chris Cox, Oct 21, 2012 1:00 PM
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  • Currently Being Moderated
    Jun 29, 2011 8:36 PM   in reply to caligula1

    Without the full details, it really does look like Finder is modifying the file on disk.

    But that doesn't happen on my system.

     

    So there may be some preference, some view option, or something else on your system that is causing it to modify the files -- something that doesn't get set/changed on most other people's systems.

     
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  • Currently Being Moderated
    Jul 3, 2011 10:24 AM   in reply to caligula1

    Hi.

     

    Waouu, that says a lot. I was almost doing the same last night but didn't had the time for it. Glad i didn't because from what you did. It doesn't look like

    it has anything to do with something other than Adobe it self. Now i really think it can only be a Adobe issue.

    We only have Wacom and Epson left and i don't have anyhing Wacom installed. Only Epson 3800 drivers installed !!

    What does this tells us.

     
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  • Currently Being Moderated
    Jul 3, 2011 11:16 AM   in reply to MuggeGHQ

    And yet millions of other users don't see the same problem.

     

    Again, there is something you are missing about your setup that makes it different from other people's systems.

    Whatever that missing factor is, probably causes or triggers the file modification problem.

     

    We've checked the Photoshop code -- we're keeping the time stamp given to us by the OS, and it matches exactly for every test we have come up with.

    We never see any indication that the timestamp has changed unless another application has modified the file (as it should be).

     
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  • Currently Being Moderated
    Jul 3, 2011 11:18 AM   in reply to caligula1

    And the fs_usage logs aren't helping anymore -- you aren't showing all file access, so we can't see who is actually modifying the file.

    All we see is that Photoshop writes the file, then Finder, mds, and backupd all open the file (but we don't know who modified it).

     
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  • Currently Being Moderated
    Jul 3, 2011 12:51 PM   in reply to caligula1

    I really don't know.

    What is it about your system that causes this problem, when millions of other systems don't experience the same problem?

     

    And most likely it is an OS setting or difference, not a Photoshop thing.

     

    To track which app modified the file, you'd have to dump all fs_usage around the time of the modification -- which is a lot of data.

     
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  • Currently Being Moderated
    Jul 3, 2011 1:30 PM   in reply to caligula1

    If you don't know how to use command line tools like fs_usage, I'm not likely to be able to explain it.

     

    Again, there is *something* different about your system.

    Some setting that you changed, something you added or removed.

    But we don't know what that might be.

     
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  • Currently Being Moderated
    Aug 22, 2011 4:14 AM   in reply to caligula1

    I would like to join the club of Photoshop (CS5) users that receive the message 'The disk copy of IMAGE was changed...'. I doubt it's something a few users see since most of my colleagues (OSX users) have the same issue but ignore it.

     

    I started getting the feedback since I updated to Lion. I don't use time machine, Bridge or Dropbox. Spotlight only launches my apps. I noticed that I get the feedback whenever I have Safari (5.1) running. Closing Safari and I no longer get the feedback. This makes sense because before I updated to Lion I used Chrome and I didn't see this feedback. Other than switching to Safari I didn't change my workflow. No clue what Safari does in the background, I've also got no clue how to check what Safari is actually doing while it's running in the background.

     

    Not sure if anyone else is running Safari while this happens? It might be a coincidence but just in case I'm switching back Chrome for now.

     
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  • Currently Being Moderated
    Aug 22, 2011 10:52 AM   in reply to caligula1

    It isn't likely that bad RAM could cause such a specific problem.

     

    Disk problems might, but not so regularly.

     

    And why does this happen regularly for a few people, but never for the majority of users?

     
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  • Currently Being Moderated
    Aug 23, 2011 3:10 AM   in reply to Erik De Monsters

    Blaming Safari was too good to be true

    Feedback keeps returning...

     
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  • Currently Being Moderated
    Sep 3, 2011 8:22 AM   in reply to Chris Cox

    Not sure about this. I too am having this problem with CS5 and am running Lion.

    Found unauthorized users accessing my MAC last week.

    Found unknown locations in my "recent" lists.

    Am wondering if this is related to a security issue some how.

    Am still scanning these message to see if someone has a fix though

     
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  • Currently Being Moderated
    Sep 3, 2011 11:34 AM   in reply to Chris Cox

    For what it is worth and incase this is helpful to someone else, bad RAM seems to have caused my issue. My computer had 16 GB of RAM installed on it. The computer passed an extended hardware test that ran for 14 hours in looping mode, but I took it in for diagnostic tests anyway. 8GB of RAM were found to be bad and were replaced. The computer has been back for about 10 days now and I have not yet received any more messages about the disc copy being changed.

     

     

    (I seemed to have accidentally logged in with an old, obsolete user id. This message was actually posted by caligula1.)

     
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  • Currently Being Moderated
    Sep 5, 2011 1:40 PM   in reply to cesspool13

    Everyone. This is getting really weird.

    one week ago i said to my self. Lets start all over, reinstalling everyting.

    And so i did. Mac OS X Snow Leopard from scratch and then Creative Suite CS5 right after.

    Then Suitcase Fusion 3, Dropbox (Latest) and some other programs we use.

    Just 2 days after we began useing the computer for work again. The same stupid message came up ?

    So how is this possible when nothing special is installed ? There must be something (bug) in Photoshop/

    Bridge somewhere. I was hopeing it went away after a fresh install, but it didn't.

    So here we are. Still the same problem.

     
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  • Currently Being Moderated
    Sep 5, 2011 2:33 PM   in reply to MuggeGHQ

    We've looked at Photoshop for such problems, and haven't found anything.

    We've tested this, and never reproduced it.

     

    There is some other factor that we haven't seen, something that has changed on your system.

     
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  • Currently Being Moderated
    Sep 20, 2011 8:02 AM   in reply to Chris Cox

    I don't believe this is an isolated problem either. Upgraded to CS5 Creative Suite several months ago, all was working fine (on Mac Leopard). Then upgraded to Snow Leopard last week and began seeing issues with both Photoshop ("Your disk copy of image was changed since last opened or saved....") and InDesign (cannot retain saved link to Ps doc, each time you update, when you save the InDesign doc it reverts to indicating the linked Ps shop file has been modified, even though it has not). These issues are obviously related. My Ps is CS5.1 Extended v. 12.1x64, InDesign is CS5.5. Chris, please look into the interaction betw OS Snow Leopard and the Adobe CS5 products and request that someone send us an update that will fix these annoying problems. I was on my way to Lion, but I'm putting that on hold. Thanks.

     
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  • Currently Being Moderated
    Sep 20, 2011 9:25 AM   in reply to BlueRox

    Kate, have you crossed posted in the Apple forums as well? Are you certain that this is an Adobe problem or an Apple problem?

     
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  • Currently Being Moderated
    Sep 20, 2011 10:35 AM   in reply to BlueRox

    InDesign does have some known problems where it holds files open and modifies files when you don't think it would.

    And Photoshop and InDesign share almost no code.  They even use different OS APIs (Carbon vs Cocoa) in CS5.

     

    But beyond known bugs in other applications, we have never reproduced the problem.

    We've spent a lot of time investigating, and are pretty sure that Photoshop is doing the right thing and detecting external modifications correctly.

     
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  • Currently Being Moderated
    Sep 20, 2011 11:51 AM   in reply to Marian Driscoll

    No i have not posted on the apple site, and frankly, why would i? what would they do about it? they don't make Photoshop. there are no other problems with our system, all the other programs work fine w/ Snow Leopard. Photoshop has problems. It is irksome that adobe has the people posting on this forum doing backflips with reinstalls and then continually posts responses to try to diminish the problem, like "we've never reproduced this" and my personal favorite, "What is it about your system that causes this problem, when millions of other systems don't experience the same problem?". Maybe because all those millions don't have time to post on an adobe forum where questions are rarely answered to anyone's satisfaction. Has adobe installed CS5 w/ Snow Leopard on a Mac? If not, then they aren't trying. The issue popped up right away when we did it. No mystery there.

     
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  • Currently Being Moderated
    Sep 20, 2011 12:53 PM   in reply to BlueRox

    I remember when they used to teach the scientific method in schools. Now people are fighting to be able to teach about Jesus lizards. The absence of reason in this forum discussion is not surprising.

     

    If Photoshop worked fine for you in 10.5 and now does not work in 10.6, what evidence do you have that it is not Apple's fault? The variable in your test appears to be Apple. Could it be possible that Apple's new OS broke something that worked fine before? Could it be possible that you have a different system setting for some background process in the newer OS? Could it be possible that you have a new process in 10.6 that was not running in 10.5?  Could it be possible that you have a different network setup? Could it be possible that the majority of users do not have this problem and that you have something quirky on your system that needs to be identified?

     

    That, frankly, is why you should not limit your reasoning. 

     

    kate@pick2.com wrote:

     

    ...Has adobe installed CS5 w/ Snow Leopard on a Mac?...

    No. Never. They only run their software on an Amiga 4000 computer.

     

    Oy. What kind of silly question was that?

     
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  • Currently Being Moderated
    Sep 20, 2011 1:25 PM   in reply to Marian Driscoll

    Marian, are you experiencing this problem? Do you work for adobe? are you trying to solve this problem? why waste time "reasoning" that apple will fix an adobe product? the issue is happening with an adobe product, that is the only evidence available. only reason i posted today was that when looking to solve same issue others were experiencing i hoped that mentioning the InDesign part might help us all. but Chris pointed out that was not something they want to consider as pertinent. i don't agree, but what can you do. and re my silly question, how would i know they run software on an Amiga 4000 computer? when our clients want something to be used on a pc, i set up a testing environment so i can experience exactly what they do so they won't have any frustration with what we give them as a finished product. they don't know all the tech stuff, and we take great pains to make sure they don't feel stupid if they do have a problem. we apologize even if it's not our fault, and we work to fix it. that's just customer service, and empathy for people's busy lives and work stress. is this forum just a place to demonstrate superior arcane technical knowledge rather than solving a problem that is interfering with some of our jobs?

     
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  • Currently Being Moderated
    Sep 20, 2011 1:35 PM   in reply to BlueRox

    Kate, you really need to read this entire thread to understand.

     

    You may also want to read this one too.

    http://forums.adobe.com/thread/370206

     
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  • Currently Being Moderated
    Sep 20, 2011 1:35 PM   in reply to BlueRox

    We've been installing and running Photoshop CS5 (and previous versions) on Snow Leopard since before Snow Leopard was released to the public.

    Again, we have never reproduced this problem.  There is something different about your system that makes it show the problem -- while millions of other users running the same OS and application don't see such a problem.  But we don't know what is different about your system.  We've tried all our guesses, and customer suggestions, about what might cause the problem - and yet we still can't reproduce it.

     

    Why does Photoshop show this error?  Because Photoshop is one of the few applicaitons to check for such things.  Should we stop warning you about changes to your file just because a few people have problems on their systems: no.

     

    We're not trying to diminish the problem - just explain why we can't wave a magic wand and fix your system.

     

    And because this problem only affects a few people, the odds of it being a bug in Photoshop itself are pretty low.

    Usually when issues like this come up, everyone has some third party plugin, or system utility installed that causes the problem -- and they forgot about installing those things.

    Once someone figures out what factor/software caused the issue - then we can work with other customers affected to see if they have the same cause, or possibly a different cause.

     
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  • Currently Being Moderated
    Sep 21, 2011 2:28 PM   in reply to caligula1

    I don't know if this will help or not, but upgrading Suitcase Fusion 3 to ver. 14.1.1 did the trick for me...finally!!!

    And I also agree with everybody, it is extremely frustrating!

     
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  • Currently Being Moderated
    Sep 21, 2011 6:04 PM   in reply to steve_zimmer

    Thanks for posting Steve! This Suitcase update appears to have fixed BOTH the Photoshop saving issue and InDesign graphics linking issue. Yay!!!

     
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  • Currently Being Moderated
    Sep 21, 2011 6:55 PM   in reply to BlueRox

    Interesting contrast to post #98 and #101.

     
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  • Currently Being Moderated
    Sep 22, 2011 6:09 AM   in reply to Chris Cox

    Through application of the scientific method we have observed that the fine folks that make Suitcase know how to fix Photoshop and InDesign problems better than Adobe. 

     
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  • Currently Being Moderated
    Sep 23, 2011 11:47 AM   in reply to Marian Driscoll

    Ha! Funny stuff here. Upgrading from Suitcase 14 to 14.1.1 caused the problem on my system. Computers are evil. We know this!

     
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  • Currently Being Moderated
    Sep 23, 2011 3:41 PM   in reply to Chris Cox

    @Chris Just letting you know that one more person is getting this message when saving. Plus clipboard issues from Illustrator to Photoshop.

     
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  • Currently Being Moderated
    Sep 23, 2011 3:48 PM   in reply to joseph_is

    What "clipboard issues"?

     

    And the times we've seen this when saving it was due to third party plugin bugs (like Suitcase), bugs in the OS file system code (SMB to a server), or bugs in the server itself (XiNet mostly).

     
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  • Currently Being Moderated
    Sep 23, 2011 3:59 PM   in reply to Chris Cox

    Re: Clipboard - http://forums.adobe.com/thread/906012

     

    Any suggestions on troubleshooting the saving issue?

     
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  • Currently Being Moderated
    Sep 23, 2011 4:49 PM   in reply to joseph_is

    Suggestions: give us more information.

    Are you saving to a file server? If so, stop that.

    Are you saving to a different file system (non-MacOS)?

    Are you using any kind of utility to modify the Finder, save dialogs, or other file system behavior?

     
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  • Currently Being Moderated
    Sep 27, 2011 8:24 AM   in reply to caligula1

    Several people here get the same problem.

     

    I can consistently recreate the 'The disk copy of "filename.psd" was changed since...'. I am using a 3 month old iMac 27" i7 and CS5.5. The only additional software is for a Wacom pad, Suitcase Fusion 3 and Transmit FTP.

     

    It makes no difference if I am saving over the network or to my own hard drive.

     

    I haven't been able to make it happen if I create a new file, work on it and then save, only if I open old files which pre date CS5.5.

     

    Does anyone have any more ideas? I don't mind pressing 'OK' one extra time, but I don't want to lose work!

     
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  • Currently Being Moderated
    Sep 27, 2011 4:28 PM   in reply to JezDown

    As mentioned above, Suitcase had a bug in their plugin that would modify files after they were written.

    Try disabling the Suitecase plugin for Photoshop.

     
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  • Currently Being Moderated
    Sep 28, 2011 4:09 PM   in reply to caligula1

    I've read all the post hoping some constant would show up in them but nothing. I've been having the same problem for 2 months. I keep saving anyway. I am not on a server, I do use Time Machine (which I have for much longer than the problem). I use Photoshop CS5 on Lion. I do use Suitcase and that is up to date. The Lion System is the only change I've made to any preferences on my entire Mac including software preferences for more than two months. It just showed up one day. Another quirk is that some Photoshop docs are having pixelation problems. I've done a system ulitilization check on all my disks and no problems there. My only guess is there's a communication problem between Adobe Photoshop and Apple's new system. It's a guess because not all of us are so saavy to understand the errors. But, I would like to add me to the list of people who are still begging for a solution. It's not so uncommon as some above posters have suggested.

     

    Please keep us informed.

     
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  • Currently Being Moderated
    Sep 28, 2011 5:54 PM   in reply to eubean525

    Have you tried disabling Suitcase? Maybe they haven't really fixed the bug.

     
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  • Currently Being Moderated
    Sep 28, 2011 6:54 PM   in reply to Chris Cox

    Font management is a necessary evil. Disabling is not an option to fix this problem. What do you recommend as an alternative to Suitcase? Thanks.

     
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