Claudio González wrote:
Have we always been able to delete a response or is that new?
I wouldn't be surprised if it's always been there and I just haven't noticed it
I am sure that it is new, but unless every deleted message is replaced by a note stating who deleted it, when, and why, it can be more dangerous than beneficial.
No this is something new. We have been able to edit, but only in the window between posting and when someone replies to your specific question or answer. But never ever have we been able delete post. I like the concept of being able to delete a post. when you posted a dumbheaded question or answer. But so many people here post replies almost by the time it shows up. So despite the possible embrassment. I don't think we should have it . Or if we keep it. should come up with a message when you click replay that says this post as been withdrawn.
Why not instead of "answered". Just have "helpful" only. That way additional suggestion could go on.
Phillip, I think you're on to something.
the OP should be only able to designate 'Helpful' answers (maybe increased to 3),
but the OP can mark the thread as 'Answered' (without specifying a 'Correct' reply).
At that point, a moderator could go in and specify a particularly succinct
and complete response/solution as the officially 'Correct' reply (if one exists),
that would then be embedded into the original post.
I could live with that.
I am strongly against any labelling of an answer as Correct (or even Helpful) by anyone other than the OP: it can only make things worse, there is no way to know what the OP finds correct/best, and often a thread may rest for quite a while, sometimes months, before the OP returns. And what about the poor souls receiving emails?
Any intervention may cause dispute, and (in itself or through dispute) disturb (the flow of) the thread.
It is also against the open and friendly way of the forums where moderators never or rarely have to do anything. Let us keep it that way.
I have seen no signs of moderation in the Illustrator (Windows) forum since Len Hewitt retired as host by the end of 2007. There was never much to moderate, and everything happened and happens in a friendly, helpful, and free, way.
Just sometimes in the categories I work in we see someone trying to be helpful and suggesting an action that varies from being a bit wrong to being downright dangerous in that it can break many things causing hours of work. The moderator or someone else can point that out and in an ideal world the OP would change the label. That's not always going to happen though.
We rarely step in wearing the moderator hat but I prefer that moderators can moderate when it is necessary to stop others being led into an unintended trap.
You point out another danger, Peter, which has become worse with the embedding in the OP.
Obviously, it may be necessary to intervene, but the utmost restraint should be exercised; and in any case, it may be too late for the OP in question.
In the previous Jive, that potential existed, but now could be amplified with the embedding.
Though not potentially "dangerous," I will cite an example, where the info was just wrong for the current version of an Adobe product. Poster had a question, and several of us answered it (myself included), based on earlier versions of that program. I went into detail on some limitations of a particular operation, based on my experience and reading of that operation in all previous versions. What I was unaware of, was that Adobe had changed things, and in some big ways. As this was an operation that I seldom used, I had not encountered it in the new version. Our MOD was quick, and kind to point out that things had, indeed changed, and that the OP COULD do what they wished, with no limitations. If my response had been marked as "Correct," and embedded into the OP, I would have wanted it removed ASAP, since it was now incorrect. Having the ability for one with a MOD console (many employees have those, along with the actual MOD's) is a great feature, even if it does create the potential for more work for them.
I also completely agree on the intervention considerations. Sometimes, it is a tough call to intervene, and I feel fortunate to participate in forums, where the MOD's use great restraint, but still do a wonderful job - usually totally thankless.
> I feel fortunate to participate in forums, where the MOD's use great restraint, but still do a wonderful job - usually totally thankless.
Totally agree. I've been to some discussion boards with trigger-happy mods, and it does seem to stifle things.
I'm a mod on another board (which is sadly dying), and there's usually a lot of discussion on the private staff-only area before the hammer comes down.
Except for spammers, of course.