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d3v14n7ch1ld
d3v14n7ch1ld
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Adobe AIR won't install - Windows 7 Ultimate x64

Dec 7, 2010 12:22 PM

"Sorry, an error has occurred.

 

An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

 

Well, I asked myself and verified that I am allowed to install any programs I wish to at will.

I even toyed with adding extra permissions for the .exe and shortcut [see below], to no avail.

I also checked your Adobe AIR installation troubleshooter section before posting. Unfortunately, none of the solutions 100% applied to my circumstances or OS, yet I tried a few anyway and had it confirmed by a Windows dialogue that I need not have bothered as it assured me that they weren't applicable in my case.

I found another thread like mine where somebody suggested creating a shortcut with an additional -uninstall parameter added to the .exe path. It didn't work.

I used Microsoft's Installation Cleanup Utility and that didn't work to "un-confuse" the installer either.

 

Do you have any more suggestions?

Adobe AIR came with the HTC Sync program for my phone, which appears to have dependencies on it where it won't completely work without it.

Thanks in advance for any input.

 

ps. I created a new thread because I couldn't find the "reply" button on a similarly unresolved thread regarding Adobe AIR installation issues on Windows 7.

1706 Views   9 Replies   Latest reply: d3v14n7ch1ld, Sep 24, 2011 9:13 AM
 
Replies
  • Chris Campbell
    8,532 posts
    May 4, 2010
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    1. Chris Campbell,
    Dec 7, 2010 10:49 PM   in reply to d3v14n7ch1ld
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    Hi,

    Would you be willing to do a quick desktop sharing session so I could take a look at what might be going on?  Please feel free to contact me at ccampbel@adobe.com

     

    Thanks,

    Chris

     
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  • janstrojil
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    2. janstrojil,
    Jan 3, 2011 4:09 AM   in reply to Chris Campbell
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    Did you work out a solution? Same problem here. Adobe AIR won't install on Win XP 32 bit or Win 7 64bit. Both Czech localization, both with administrator privileges. Could there be a problem with localization? I've had programs in the past fail install because the time/date format was different. Anyway, since HTC Sense seems to be requiring Adobe AIR, this is a real dissappointment for me. Any help will be appreciated.

     
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  • Chris Campbell
    8,532 posts
    May 4, 2010
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    3. Chris Campbell,
    Jan 18, 2011 4:05 PM   in reply to janstrojil
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    Hi Janstrojil,

    Were you able to get AIR installed?  If not, would you be willing to post your AIR installer log so I can take a look?  There shouldn't be any localization issues, but the log might help us identify what's going on.

     

    On Windows 7, you can find the log at:

     

    C:\Users\username\AppData\Local\Adobe\AIR\logs\Install.log

     

    You'll have to show hidden folders to view this location.

     

    Thanks,

    Chris

     

     
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  • artrose54
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    4. artrose54,
    Jun 26, 2011 9:37 AM   in reply to d3v14n7ch1ld
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    Hi everyone,

     

    Here is the fix that worked for me,

    You need to go to start run and type in regedit

    now press ctrl+f for find and type in "adobe air" without the quotes then click find next

    the first entry it finds is the one I deleted, it is a long number on left side of screen that is greyed just right click and delete it

    I then rebooted the computer and ran adobe air installation

    and it worked with out a problem

    The adobe air log file really doesn't tell u anything but where it tried to find the setup.msi file

    but it doesn't exist because of the registry entry that needs to be deleted which is what causes the error

    If u r not sure of editing the registry then maybe you know someone that can help you

    I hope this helps you out it worked for me

     
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  • sandydoc
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    5. sandydoc,
    Jun 26, 2011 10:45 AM   in reply to artrose54
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    Dear artrose54, Thanks so much for your advice.

    I am not sure which number to delete. None are greyed out. Is it the first number under "source list" which is HKEY_Classes_root\installer\products\000021091A0090400000000000F01FEC or is it the first number under products which is above patches and source list HKEYCLASSES_ROOT\Installer\Products\0000210930000000000000000F01FEC ?

     

    From: artrose54 <forums@adobe.com>

    To: Sandra Buchin <sandra_buch@yahoo.com>

    Sent: Sunday, June 26, 2011 12:37 PM

    Subject: Re: Adobe AIR won't install - Windows 7 Ultimate x64 Re: Adobe AIR won't install - Windows 7 Ultimate x64

     

     

    Hi everyone,

     

    Here is the fix that worked for me,

    You need to go to start run and type in regedit

    now press ctrl+f for find and type in "adobe air" without the quotes then click find next

    the first entry it finds is the one I deleted, it is a long number on left side of screen that is greyed just right click and delete it

    I then rebooted the computer and ran adobe air installation

    and it worked with out a problem

    The adobe air log file really doesn't tell u anything but where it tried to find the setup.msi file

    but it doesn't exist because of the registry entry that needs to be deleted which is what causes the error

    If u r not sure of editing the registry then maybe you know someone that can help you

    I hope this helps you out it worked for me

     
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  • sandydoc
    Currently Being Moderated
    6. sandydoc,
    Jun 26, 2011 11:26 AM   in reply to artrose54
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    Dear artrose54,

    I have gone through this process again. The number wasn't greyed out but there was a black check next to it and when I expanded the other numbers there were other products listed. This is the number that appears to be related to Adobe Air:  HKEY_CLASSES_ROOT\Installer\Products\080E7FFA4791FB54390101EDA1F1E50D

     

    Is this more like it?

    On my laptop which is a Vista 32 bit, there is another product number which appears to be related to Adobe Air, which installed without problem.

     

    From: artrose54 <forums@adobe.com>

    To: Sandra Buchin <sandra_buch@yahoo.com>

    Sent: Sunday, June 26, 2011 12:37 PM

    Subject: Re: Adobe AIR won't install - Windows 7 Ultimate x64 Re: Adobe AIR won't install - Windows 7 Ultimate x64

     

     

    Hi everyone,

     

    Here is the fix that worked for me,

    You need to go to start run and type in regedit

    now press ctrl+f for find and type in "adobe air" without the quotes then click find next

    the first entry it finds is the one I deleted, it is a long number on left side of screen that is greyed just right click and delete it

    I then rebooted the computer and ran adobe air installation

    and it worked with out a problem

    The adobe air log file really doesn't tell u anything but where it tried to find the setup.msi file

    but it doesn't exist because of the registry entry that needs to be deleted which is what causes the error

    If u r not sure of editing the registry then maybe you know someone that can help you

    I hope this helps you out it worked for me

     
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  • sandydoc
    Currently Being Moderated
    7. sandydoc,
    Jun 26, 2011 4:11 PM   in reply to artrose54
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    I would like to say thanks to artrose54 and to playswithtech for their thoughtful responses to my problem. I finally figured out which number I was to delete, and then, having made a copy of the number in notepad, deleted it. Upon a restart to my computer I then was able to download adobe air 2.7. I found that I still could not download the shutterfly express uploader, however; so I applied the same approach. I went looking for the number in the registry that corresponded to the uploader. I deleted it; restarted the computer; returned to shutterfly; and then was able to download the express uploader. I am sure I will find other uses for Adobe Air in the future.

     

     

    From: artrose54 <forums@adobe.com>

    To: Sandra Buchin <sandra_buch@yahoo.com>

    Sent: Sunday, June 26, 2011 12:37 PM

    Subject: Re: Adobe AIR won't install - Windows 7 Ultimate x64 Re: Adobe AIR won't install - Windows 7 Ultimate x64

     

     

    Hi everyone,

     

    Here is the fix that worked for me,

    You need to go to start run and type in regedit

    now press ctrl+f for find and type in "adobe air" without the quotes then click find next

    the first entry it finds is the one I deleted, it is a long number on left side of screen that is greyed just right click and delete it

    I then rebooted the computer and ran adobe air installation

    and it worked with out a problem

    The adobe air log file really doesn't tell u anything but where it tried to find the setup.msi file

    but it doesn't exist because of the registry entry that needs to be deleted which is what causes the error

    If u r not sure of editing the registry then maybe you know someone that can help you

    I hope this helps you out it worked for me

     
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  • julienrashti87
    Currently Being Moderated
    8. julienrashti87,
    Sep 24, 2011 8:36 AM   in reply to artrose54
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    I don't know how you found out these sort of things atrose54...

     

    But that was incredibly helpful!!

     

    Thanks sandydoc for confirming that worked!

     

    Been downloading every single windows update to try and get this AIR 2.7 to work, been wanting to download Adobe Muse for a long long time.

     
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  • d3v14n7ch1ld
    Currently Being Moderated
    9. d3v14n7ch1ld,
    Sep 24, 2011 9:13 AM   in reply to d3v14n7ch1ld
    Report

    Sorry I didn't reply to this. I no longer have the HTC phone in question, so couldn't verify the regedit solution provided by artrose54. I hope it works for others. Cheers.

     
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