Windows 7 Ultimate, 12GB RAM, 750 MB free hard disk
I have a TCS 3 installation that I am trying to update to 3.5. I can install 3 fine, but I get the message “A prerelease version of this product is already installed” when I try the update.
But I have uninstalled the pre-release version long ago. I have tried uninstalling 3 and reinstalling from scratch before the update. I have tried accepting the 3.5 install as a trial to enter the serial number later, and tried entering the serial number as usual. I have used Revo Uninstaller and edited the Registry by hand to remove any traces of the TCS 3 install, but I cannot find anything that looks like it was pre-release only. The 3.5 serial number I have is valid according to Adobe Support.
This seems very familiar to me from the pre-release forum, but I don’t recall the details and can’t access it now.
TCS 3.5 and TCS 3 can co-exist. You need not uninstall TCS 3 before installing TCS 3.5. Just make sure you do not have any previous build of TCS 3.5.
If problem persists, please share the following install logs:
This can help us in identifying the issue.
I was able to get the TCS 3.5 suite installed by extracting the downoladed installer file once more - the error message said that cab1 was corrupt, and apparently it was.
Thanks for your reply.
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