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Why doesn't the new flash player I downloaded work? Tried it several times. Firefox 6.0.2.

Sep 12, 2011 1:32 AM

Every time I've tried to watch a youtube video in the past week it asks me to update my adobe flash player. I've tried at least 5 times over the course of several days and now I'm convinced that it isn't me. Apparently, you can't get tech support from adobe without spending money and if you ask me that sounds like a scam.

 

Every time I download it I've followed the instructions perfectly. I'm using Firefox 6.0.2. After downloading it and closing my browser like it asks, I click "retry" then "finish" and it opens up a new firefox window that says I'm running the new adobe flash player. I'll try to watch a video and it doesn't work. It seems like a frivolous thing to spend this much time fixing but I want to watch the OU/FSU game online next week and I'm afraid this issue won't be sorted out in time

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Replies
  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Sep 12, 2011 6:12 PM   in reply to jessijean

    If you visit the About Adobe Flash Player page, do you see a spinning red F and a white box with your current version number?  If so, what version does it report that you have installed?

     

    Thanks,

    Chris

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Sep 13, 2011 5:18 PM   in reply to jessijean

    Ok, thanks.  Sounds like Flash Player isn't loaded in Firefox.  Can you try the following:

     

     

    1. Download the stand alone uninstaller

    2. Close all your browser windows

    3. Run the uninstaller

    4. Delete the following folder, depending on your operating system type:

    • Windows 32bit - c:\Windows\system32\macromed
    • Windows 64bit - c:\windows\syswow64\macromed

    5. Restart your computer

    6. Download and install Flash Player located here:

     

    Thanks,

    Chris

     

     

     
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  • Currently Being Moderated
    Sep 23, 2011 8:32 AM   in reply to Chris Campbell

    I had a similar problem. After unistalling the older Flash Player, I was unable to install the new one (v. 10) on Firefox 6.0.2 running on Vista. The Task Manager showed the Install program running as a process, but nothing was happening and the install would never complete. I tried desactivating antivirus software and a lot of other programs to no avail. I tried the solution that Chris gave and it worked. Thanks a lot!

    - Louis

     
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  • Currently Being Moderated
    Sep 23, 2011 10:40 AM   in reply to Chris Campbell

    I am having the exact same problem on the Mac (OS X, version 10.7.1) with both Firefox (version 6.0.2) and Safari 5.1. When I go to the About Adobe Flash Player page, I do get the spinning F and version number (I have the latest version of Flash player installed). However, I cannot view videos in either browser. I have tried uninstalling and reinstalling the Flash Player, uninstalling and reinstalling Firefox and Safari....and nothing works. Any advice would be greatly appreciated!!

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Sep 23, 2011 4:11 PM   in reply to bowzerkaren

    Hi bowzerkaren,

    Could you follow the instructions located in this FAQ so we can investigate your video issues further?

     

    How do I troubleshoot and report problems with Flash Player Video?

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Sep 26, 2011 10:06 AM   in reply to Chris Campbell

    Hi Chris, I followed the attached instructions and then submitted a bug report. Thanks much for your help.

     

    Karen K. Nelson

    Visual Information Specialist

    Forest Products Laboratory

    Madison, Wisconsin

    608.231.9232

    http://www.fpl.fs.fed.us/

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Sep 26, 2011 11:10 AM   in reply to bowzerkaren

    Thank you Karen!

     

    Chris

     
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  • Currently Being Moderated
    Sep 26, 2011 11:29 AM   in reply to Chris Campbell

    I have been having the same problem for three days now - I've downloaded the new flash about 30 times, trying everything suggested here ((turn off Active X Filtering, check "use software rendering instead of GPU rendering", etc.)  Nothing is working.  Flash says it downloaded successfully and that it's running on my computer, but  it's not.  It is not located in programs, downloads, etc.  It IS located in one place only - the Uninstall Programs list.  But I can't seem to do anything with it from there (except uninstall it.)

     

    Yes, I can get the videos and TV streams if I use Google chrome, but I'd like to also be able to have Adobe Flash available without going through google.  I'm running Windows 7 Home Premium on an Acer Aspire laptop.  Any help would be greatly appreciated.  I am so frustrated!

     
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  • Chris Campbell
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    May 4, 2010
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    Sep 26, 2011 11:35 AM   in reply to hayleycolorado

    Hi Hayley,

    When you went through the steps in this FAQ, was plug-in visible and enabled?

     

    Enabling Flash Player in Internet Explorer 9

     

    Chris

     
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  • Currently Being Moderated
    Sep 26, 2011 12:47 PM   in reply to Chris Campbell

    Thank you, thank you, Chris!!!  The plug-in was enabled... so in the end it was an Active X issue.  I didn't realize I could disable the Active X filter just for those sites I trust, without restarting the computer each time.  Yay!  My headache is gone.  Appreciate it.  I think Adobe needs to give you an "Ask Chris" column on the front page of the site.  Then you'd be visible to users - we could get answers right away from a real person, without spending hours trying to find a fix.

    Many thanks,

    Hayley

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Sep 26, 2011 2:18 PM   in reply to hayleycolorado

    Hi Hayley,

    Thanks for the feedback and glad to hear you are all sorted out now!

     

    Chris

     
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  • Currently Being Moderated
    Sep 26, 2011 8:37 PM   in reply to Chris Campbell

    I was having the same issue with installing Flash player 10.3.183.10 in both Firefox 6.0.2 and Explorer 9 -- the Task Manager would show the installer running as a process, but it would never actually install anything. It would just sit there until I killed it or rebooted.

     

    It seems that there are multiple versions of the separate installers needed. The installer that worked for me in Firefox was

     

    install_flash_player_10.exe -- a 3,017KB file

     

    and for Explorer, it was:

     

    install_flash_player_10_active_x.exe -- a 3,054KB file.

     

    Neither of those files was sent by the main updater page, nor did that page offer the 239KB uninstall_flash_player.exe, which is needed to uninstall the previous Flash version before one can even begin to try to update it. I had to pound through the messages in the forums to find links to those "full" installers.

     

    It is working now in both browsers, but jeepers creepers, it shouldn't take all day to find the installers for something that gets updated as often as Flash does.

     
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  • Currently Being Moderated
    Sep 26, 2011 8:42 PM   in reply to JackMcNac

    JackMcNac wrote:

     

    it shouldn't take all day to find the installers

    These links are right in the FAQ on the top of this forum:

     
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  • Currently Being Moderated
    Sep 26, 2011 8:53 PM   in reply to Pat Willener

    That would be wonderful if it were true, but there isn't any FAQ at the top of this forum.

     
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  • Currently Being Moderated
    Sep 27, 2011 12:08 AM   in reply to JackMcNac

    Sorry, it has moved to the right side of the forum since the forum software upgrade.

    faq.png

     
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  • Currently Being Moderated
    Sep 27, 2011 1:14 AM   in reply to jessijean

    Hi,

     

    I have the same problem on my mac under Lion and I can't open some website as adobe and It's since the last update of flash player

     
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  • Currently Being Moderated
    Sep 27, 2011 2:28 AM   in reply to mbk28

    mbk28 wrote:

     

    I have the same problem on my mac under Lion

    Please start a new topic with all information, as Mac and Windows problems are completely different (although the symptoms may be the same).

     
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